Lenovo V560 Lenovo IdeaPad V560 User Guide V1.0 - Page 32

Troubleshooting, Sleep or hibernation problems - battery not charging

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Chapter 5. Troubleshooting Sleep or hibernation problems The critical low-battery error message appears, and the computer immediately turns off. • The battery power is getting low. Connect the AC adapter to the computer, or replace the battery with a fully charged one. The computer enters sleep mode • Make sure that: immediately after Power-on self-test - The battery is charged. (POST). - The operating temperature is within the acceptable range. See "Chapter 2. Use and care Information" of Lenovo Safety and General Information Guide. Note: If the battery is charged and the temperature is within range, have the computer serviced. The computer does not return from • If the computer does not return from sleep mode, it may have sleep mode and the computer does entered hibernation mode automatically because the battery is not work. depleted. Check the power indicator. • If your computer is in sleep mode, connect the AC adapter to the computer, then press any key or the power button. • If your computer is in hibernation mode or power-off state, connect the AC adapter to the computer, then press the power button to resume operation. Note: If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the computer is still not reset, remove the AC adapter and the battery. 28

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Chapter 5. Troubleshooting
Sleep or hibernation problems
The critical low-battery error
message appears, and the
computer immediately turns off.
•
The battery power is getting low. Connect the AC adapter to the
computer, or replace the battery with a fully charged one.
The computer enters sleep mode
immediately after Power-on self-test
(POST).
•
Make sure that:
-
The battery is charged.
-
The operating temperature is within the acceptable range. See
“Chapter 2. Use and care Information” of Lenovo Safety and
General Information Guide.
Note:
If the battery is charged and the temperature is within range, have the computer serviced.
The computer does not return from
sleep mode and the computer does
not work.
•
If the computer does not return from sleep mode, it may have
entered hibernation mode automatically because the battery is
depleted. Check the power indicator.
•
If your computer is in sleep mode, connect the AC adapter to the
computer, then press any key or the power button.
•
If your computer is in hibernation mode or power-off state, connect
the AC adapter to the computer, then press the power button to
resume operation.
Note:
If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn
off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press and hold the
power button for 4 seconds or more. If the computer is still not reset, remove the AC adapter and the battery.