Lexmark 20K1100 User's Reference - Page 82
Solving display problems
UPC - 734646641005
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Troubleshooting Solving display problems Symptom Cause Operator panel The printer self test displays only diamonds failed. or is blank. Action Turn the printer off, wait about 10 seconds, and turn the printer on. Performing Self Test appears on the operator panel. When the test is completed, Ready is displayed. If the messages do not appear, turn the printer off and contact the Lexmark Customer Support Center at 1-859232-3000 or http://support.lexmark.com. Menu settings changed from the operator panel have no effect. Settings in the software application, the printer driver, or the printer utilities are overriding the settings made from the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software application instead of the operator panel. Disable the settings in the printer driver, the printer utilities, or the software application so you can change settings from the operator panel. Solving printing problems Symptom Jobs do not print. Cause Solution The printer is not Make sure Ready or Power Saver appears on the ready to receive data. display before sending a job to print. Press Go to return the printer to the Ready state. The output bin is full. Remove the stack of paper from the output bin, and then press Go. The specified tray is empty. Load paper in the tray. See Loading the trays for detailed instructions. You are using the wrong printer driver or are printing to a file. Verify that you selected the printer driver associated with the C510. If you are using a USB port, make sure you are running Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 and using a Windows 98/Me, Windows 2000, Windows XP, or Windows Server 2003 compatible printer driver. Your MarkNet™ print server is not set up properly or is not connected properly. Verify that you have properly configured the printer for network printing. Refer to the drivers CD or to our Lexmark Web site for information. You are using the wrong interface cable, or the cable is not securely connected. Make sure you are using a recommended interface cable. Refer to the Setup Guide for cable specifications. Solving display problems 82