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Lexmark 26C0000 User Manual - Page 140

Troubleshooting, Solving basic printer problems

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Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electronic equipment plugged into the outlet is working. • The printer is turned on. Check the printer power switch. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Solving printing problems Printer control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Ready does not appear, turn the printer off and contact Customer Support. Error message about reading USB drive appears Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. Jobs do not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print. Press printer to the Ready state. to return the CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin. Troubleshooting 140

Section	Page
Contents	3
Safety information	9
Learning about the printer	10
Finding information about the printer	10
Printer configurations	11
Selecting a location for the printer	12
Understanding the printer control panel	14
Additional printer setup	15
Installing internal options	15
Available options	15
Accessing the system board to install internal options	16
Installing a memory card	19
Installing a flash memory card	21
Installing hardware options	23
Installing a 650-sheet duo drawer	23
Attaching cables	24
Verifying printer setup	25
Printing menu settings pages	25
Printing a network setup page	26
Setting up the printer software	26
Installing printer software	26
Updating available options in the printer driver	27
Setting up wireless printing	28
Information you will need to set up the printer on a wireless network	28
Installing the printer on a wireless network (Windows)	29
Installing the printer on a wireless network (Macintosh)	30
Installing the printer on a wired network	33
Loading paper and specialty media	36
Linking and unlinking trays	36
Linking trays	36
Unlinking trays	36
Assigning a Custom Type <x> name	36
Setting the Paper Size and Paper Type	37
Configuring Universal paper settings	37
Loading the standard 250-sheet tray	38
Loading the optional 650-sheet duo drawer	40
Using the multipurpose feeder	41
Using the manual feeder	44
Paper and specialty media guide	46
Paper guidelines	46
Paper characteristics	46
Unacceptable paper	47
Selecting paper	47
Selecting preprinted forms and letterhead	47
Storing paper	48
Supported paper sizes, types, and weights	48
Paper sizes supported by the printer	48
Paper types supported by the printer	50
Paper types and weights supported by the printer	50
Paper capacities	52
Using recycled paper and other office papers	52
Printing	54
Printing a document	54
Printing specialty documents	55
Tips on using letterhead	55
Tips on using transparencies	56
Tips on using envelopes	57
Tips on using paper labels	57
Tips on using card stock	58
Printing from a flash drive	59
Printing information pages	60
Printing a font sample list	60
Printing a directory list	60
Printing the print quality test pages	60
Canceling a print job from the printer control panel	60
Canceling a print job from the computer	61
Clearing jams	63
Avoiding jams	63
Understanding jam numbers and locations	64
200 paper jam	65
201 paper jam	65
202 paper jam	66
230 paper jam	68
235 paper jam	68
242 paper jam	68
250 paper jam	69
Understanding printer menus	70
Menus list	70
Supplies menu	71
Paper menu	71
Default Source menu	71
Paper Size/Type menu	72
Paper Texture menu	75
Paper Weight menu	76
Paper Loading menu	78
Custom Types menu	79
Universal Setup menu	80
Reports	81
Menu Settings Page menu	81
Device Statistics menu	81
Network Setup Page menu	81
Profile List menu	81
Print Fonts menu	81
Print Directory menu	82
Print Defects menu	82
Print Demo menu	82
Asset Report menu	82
Network/Ports	82
Active NIC menu	82
Network menu	83
Wireless menu	84
USB menu	84
Settings	86
General Settings menu	86
Setup menu	89
Finishing menu	89
Quality menu	91
Utilities menu	94
PDF menu	95
PostScript menu	95
PCL Emul menu	96
Image menu	98
PictBridge menu	99
Flash drive menu	100
Understanding printer messages	101
List of status and error messages	101
Busy	101
Calibrating	101
Close door	101
Check Config ID	101
Check Model Name	101
Check Serial Num	101
<color> Low	101
Defragmenting Flash	101
Flushing buffer	101
Formatting Flash	101
Hex Trace	102
Imaging Kit	102
Insert Tray <x>	102
Invalid Engine Code	102
Invalid Network Code	102
Load <src> with <custom type name>	102
Load <src> with <x>	102
Load single sheet feeder with <custom type name>	102
Load single sheet feeder with <custom string>	103
Load single sheet feeder with <size>	103
Load single sheet feeder with <type> <size>	103
Output Bin Full	103
Power Saver	103
Programming Code	103
Programming Flash	104
Ready	104
Reload printed pages in Tray <x>	104
Remote Management Active	104
Remove paper from standard output bin	104
Remove packaging material	104
Replace <color> cartridge	104
Tray <x> Empty	104
Tray <x> Low	104
Tray <x> Missing	104
Unsupported USB device, please remove	104
Unsupported USB hub, please remove	105
Unplug and change mode	105
Waiting	105
Waiting, too many events	105
Waste Toner Box	105
30.yy <color> cartridge missing	105
31.yy Defective <color> Cartridge	105
31.yy Defective Imaging Kit	105
32.yy Replace Unsupported <color> Cartridge	105
34 Short paper	105
35 Insufficient memory to support Resource Save feature	106
37 Insufficient memory to collate job	106
37 Insufficient memory for Flash memory Defragment operation	106
38 Memory Full	106
39 Complex page, some data may not have printed	106
40 <color> Invalid refill, change cartridge	106
50 PPDS Font Error	106
51 Defective flash detected	107
52 Not enough free space in flash memory for resources	107
53 Unformatted flash detected	107
54 Standard <x> software error	107
54 Standard network software error	107
56 Standard USB port disabled	107
58 Too many flash options installed	107
58 Too many trays attached	108
59 Incompatible tray <x>	108
82 Replace waste toner box	108
82.yy Waste toner box missing	108
82.yy Waste toner box nearly full	108
88.yy <color> Cartridge is low	108
88.yy Replace <color> Cartridge	108
200.yy Paper jam <area name>	108
201.yy Paper jam <area name>	109
202.yy Paper jam <area name>	109
230.yy Paper jam <area name>	109
235.yy Paper jam <area name>	109
24x.yy Paper jam <area name>	109
250.yy Paper jam <area name>	110
940.01	110
941.01	110
942.01	110
943.01	110
940.02	110
941.02	110
942.02	110
943.02	110
Maintaining the printer	111
Storing supplies	111
Conserving supplies	111
Checking the status of supplies	111
Checking the status of supplies from the printer control panel	111
Checking the status of supplies from a network computer	111
Ordering supplies	112
Ordering toner cartridges	112
Ordering imaging kits	113
Ordering a waste toner bottle	113
Replacing supplies	114
Replacing the waste toner bottle	114
Replacing a black imaging kit	117
Replacing a black and color imaging kit	123
Replacing a toner cartridge	128
Replacing a developer unit	130
Cleaning the exterior of the printer	135
Recycling Lexmark products	136
Moving the printer	136
Before moving the printer	136
Moving the printer to another location	136
Shipping the printer	136
Administrative support	137
Restoring the factory default settings	137
Adjusting Power Saver	137
Using the Embedded Web Server	138
Setting up e-mail alerts	138
Configuring supply notifications	138
Copying printer settings to other printers	139
Troubleshooting	140
Solving basic printer problems	140
Solving printing problems	140
Printer control panel display is blank or displays only diamonds	140
Error message about reading USB drive appears	140
Jobs do not print	140
Job takes longer than expected to print	141
Job prints from the wrong tray or on the wrong paper	141
Incorrect characters print	141
Tray linking does not work	142
Large jobs do not collate	142
Unexpected page breaks occur	142
Solving option problems	143
Option does not operate correctly or quits after it is installed	143
Drawers	143
Flash memory card	143
Multipurpose feeder	144
Memory card	144
Solving paper feed problems	144
Paper frequently jams	144
Paper jam message remains after jam is cleared	145
Page that jammed does not reprint after you clear the jam	145
Solving print quality problems	145
Isolating print quality problems	145
Blank pages	146
Characters have jagged or uneven edges	146
Clipped images	147
Dark lines	147
Gray background	147
Incorrect margins	148
Light colored line, white line, or incorrectly colored line	148
Paper curl	149
Print irregularities	149
Print is too dark	150
Print is too light	151
Repeating defects	152
Skewed print	153
Solid color pages	153
Toner fog or background shading appears on the page	153
Toner rubs off	153
Toner specks	154
Transparency print quality is poor	154
Uneven print density	155
Solving color quality problems	155
Color misregistration	155
FAQ about color printing	156
Contacting Customer Support	159
Notices	160
Product information	160
Edition notice	160
UNITED STATES GOVERNMENT RIGHTS	161
Trademarks	161
Federal Communications Commission (FCC) compliance information statement	162
Exposure to radio frequency radiation	163
Industry Canada notices	163
Industry Canada radio interference statement	163
European Community (EC) directives conformity	164
India emissions notice	166
Static sensitivity notice	166
Noise emission levels	166
Temperature information	166
Waste from Electrical and Electronic Equipment (WEEE) directive	167
Product disposal	167
ENERGY STAR	167
Laser notice	167
Laser advisory label	167
Power consumption	168
Product power consumption	168
Power Saver	168
Off mode	168
Total energy usage	168
Statement of Limited Warranty	169
DEVICE PATENT LICENSE	171
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	171