Lexmark 560n Troubleshooting Guide - Page 2

4

Press

or

repeatedly until

System Settings

appears,

and then press

OK

.

5

Press

or

repeatedly until

Time-Out

appears, and then

press

OK

.

6

Press

or

repeatedly until

On

appears, and then press

OK

.

7

Press

or

repeatedly to adjust the time, or use the keypad

to enter a value, and then press

OK

.

8

Press

or

repeatedly to adjust the time, or use the keypad

to enter a value, and then press

OK

.

9

Press

repeatedly until

Select Function

appears.

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

A

RE

THERE

ANY

ERROR

MESSAGES

ON

THE

DISPLAY

?

Clear any error messages.

C

HECK

THE

POWER

Make sure the printer is plugged in, the power is on, and

Select Function

appears.

Scanner unit does not close

Make sure there are no obstructions:

1

Lift the scanner unit.

2

Remove any obstruction keeping the scanner unit open.

3

Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

•

Blank pages

•

Checkerboard pattern

•

Distorted graphics or pictures

•

Missing characters

•

Faded print

•

Dark print

•

Skewed lines

•

Smudges

•

Streaks

•

Unexpected characters

•

White lines in print

These are possible solutions. Try one or more of the following:

A

RE

THERE

ANY

ERROR

MESSAGES

ON

THE

DISPLAY

?

Clear any error messages.

I

S

THE

TONER

LOW

?

When

Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

1

Remove the specified print cartridge.

2

Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

3

Reinsert the print cartridge and continue printing.

I

S

THE

SCANNER

GLASS

DIRTY

?

Clean the scanner glass with a clean, lint-free cloth dampened

with water.

I

S

THE

COPY

TOO

LIGHT

OR

TOO

DARK

?

To darken or lighten the overall color levels of your copies:

1

From the printer control panel, press

System

.

2

Press

or

repeatedly until

Default Settings


OK

.

3

Press

or

repeatedly until

Copy Defaults

appears,

and then press

OK

.

4

Press

or

repeatedly until

Color Saturation


OK

.

5

Press

or

repeatedly until

Higher

,

Normal

, or

Lower


OK

.

6

Press

repeatedly until

Select Function

appears.

A

DJUST

THE

COPY

QUALITY

1

From the printer control panel, press

System

.

2

Press

or

repeatedly until

Default Settings


OK

.

3

Press

or

repeatedly until

Copy Defaults

appears,

and then press

OK

.

4

Press

or

repeatedly until

Output Quality


OK

.

5

Press

or

repeatedly until

Standard

or

Enhanced


OK

.

6

Press

repeatedly until

Select Function

appears.

C

HECK

THE

QUALITY

OF

THE

ORIGINAL

DOCUMENT

Make sure the quality of the original document is satisfactory.

C

HECK

THE

DOCUMENT

PLACEMENT

Make sure the document or photo is loaded facedown on the

scanner glass in the upper left corner.

Section	Page
Solving printing problems	1
Online customer support	1
Checking an unresponsive printer	1
Multiple-language PDFs do not print	1
Printer control panel display is blank	1
Jobs do not print	1
Make sure the printer is ready to print	1
Check to see if the paper tray is empty	1
Make sure the correct printer software is installed	1
Make sure you are using a recommended USB, parallel, or Ethernet cable	1
Make sure printer cables are securely connected	1
Job takes longer than expected to print	1
Tray linking does not work	1
Unexpected page breaks occur	1
Solving copy problems	2
Copier does not respond	2
Are there any error messages on the display?	2
Check the power	2
Scanner unit does not close	2
Poor copy quality	2
Are there any error messages on the display?	2
Is the toner low?	2
Is the scanner glass dirty?	2
Is the copy too light or too dark?	2
Adjust the copy quality	2
Check the quality of the original document	2
Check the document placement	2
Partial document or photo copies	3
Check the document placement	3
Check the Paper Size setting	3
Partial document or photo scans	3
Check the document placement	3
Check the Paper Size setting	3
Solving scan problems	3
Scanner does not respond	3
Are there any error messages on the display?	3
Check the power	3
Check the cable connections	3
Scan was not successful	3
Check the cable connections	3
An error may have occurred in the program	3
Scanning takes too long or freezes the computer	3
Do you have any other software programs running?	3
The scan resolution may be set too high	3
Poor scanned image quality	3
Are there any error messages on the display?	3
Is the scanner glass dirty?	3
Adjust the scan resolution	3
Check the quality of the original document	3
Check the document placement	3
Cannot scan from a computer	4
Are there any error messages on the display?	4
Check the power	4
Check the cable connections	4
Can receive but not send faxes	4
Is the printer in Fax mode?	4
Is the document loaded properly?	4
Make sure Speed Dial is set up properly	4
Solving fax problems	4
Cannot send or receive a fax	4
Are there any error messages on the display?	4
Check the power	4
Check the printer connections	4
Check the telephone wall jack	4
Review this digital phone service checklist	4
Is there a dial tone?	4
Temporarily disconnect other equipment	4
Check for jams	4
Temporarily disable Call Waiting	4
Do you have Voice Mail service?	5
Check the country code	5
Is the printer memory full?	5
Can send but not receive faxes	5
Is there paper in the paper tray(s)?	5
Is the toner low?	5
Received fax has poor print quality	5
Can the document be re-sent?	5
Is the toner low?	5
Solving option problems	5
Option does not operate correctly or quits after it is installed	5
Reset the printer	5
Check to see if the option is connected to the printer	5
Make sure the option is installed	5
Make sure the option is selected	5
Drawers	5
Make sure the paper is loaded correctly	5
Reset the printer	6
Solving paper feed problems	6
Paper frequently jams	6
Check the paper	6
Make sure there is not too much paper in the paper tray	6
Check the paper guides	6
Has the paper absorbed moisture due to high humidity?	6
Paper jam message remains after jam is cleared	6
Color misregistration	6
Transparency print quality is poor	6
Make sure the transparencies you are using meet the printer specifications	6
Make sure the Media Type setting is set to Transparency	6
Solving print quality problems	6
Repeating defects	6
Check to see if marks occur repeatedly only in one color and multiple times on a page	7
Check to see if marks occur across the page repeatedly in all colors	7
Light colored line, white line, or incorrectly colored line	7
Clean the laser lens	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Is the fuser defective?	7
Streaked vertical lines	7
Is the toner smeared?	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Print is too light	7
Make sure the Image Options settings are not too light	7
Check the Paper Type setting	7
Is the toner low?	7
Is a print cartridge defective?	7
Print irregularities	7
Has the paper absorbed moisture due to high humidity?	8
Make sure the Paper Type setting matches the paper loaded in the tray	8
Check the paper	8
Is the toner low?	8
Is the fuser defective or worn?	8
Print is too dark	8
Make sure the Image Options settings are not too dark	8
Is a print cartridge defective?	8
Uneven print density	8
Is a print cartridge defective?	8
Is the transfer belt defective?	8
Incorrect margins	8
Skewed print	8
Check the paper guides	8
Check the paper	8
Blank pages	8
Is the toner low?	8
Is the print cartridge defective or empty?	8
Remove any packaging materials from the print cartridge and reinstall it	8
Is the transfer belt defective or empty?	8
Clipped images	9
Check the paper guides	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Check the Paper Size setting	9
Solid color pages	9
Is a toner cartridge defective?	9
Does the printer need to be serviced?	9
Paper curl	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Has the paper absorbed moisture due to high humidity?	9
Toner specks	9
Is the toner low?	9
Is the transfer belt defective or worn?	9
Is the fuser defective or worn?	9
Is there toner in the paper path?	9
Toner rubs off	9
Check the Paper Type setting	9

Lexmark 560n Troubleshooting Guide - Page 2

Solving copy problems - toner cartridge

Page 2 highlights