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Lexmark 560n Troubleshooting Guide - Page 7

Light colored line, white line, or, incorrectly colored line, Streaked vertical lines, Print is too - transfer belt how to

UPC - 734646059534

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CHECK TO SEE IF MARKS OCCUR REPEATEDLY ONLY IN ONE COLOR AND MULTIPLE TIMES ON A PAGE Replace the print cartridge if the defects occur every: • 22 mm (.87 in.) • 25 mm (.98 in.) • 26 mm (1.02 in.) • 29 mm (1.14 in.) • 75 mm (2.95 in.) CHECK TO SEE IF MARKS OCCUR ACROSS THE PAGE REPEATEDLY IN ALL COLORS Replace the transfer belt if the defects occur every: • 28 mm (1.10 in.) • 38 mm (1.50 in.) • 57 mm (2.25 in.) Replace the fuser if the defects occur every: • 19 mm (.75 in.) • 31 mm (1.22 in.) • 43 mm (1.69 in.) • 83 mm (3.27 in.) • 94 mm (3.70 in.) Light colored line, white line, or incorrectly colored line These are possible solutions. Try one or more of the following: CLEAN THE LASER LENS The laser lens may be dirty. IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge causing the line. IS THE TRANSFER BELT DEFECTIVE? Replace the transfer belt. IS THE FUSER DEFECTIVE? Replace the fuser. Streaked vertical lines These are possible solutions. Try one or more of the following: IS THE TONER SMEARED? Try feeding from another tray. IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge causing the streaks. IS THE TRANSFER BELT DEFECTIVE? Replace the transfer belt. Print is too light These are possible solutions. Try one or more of the following: MAKE SURE THE IMAGE OPTIONS SETTINGS ARE NOT TOO LIGHT From Print Properties, adjust the Brightness setting before sending the job to print. Note: This solution applies to Windows users only. CHECK THE PAPER TYPE SETTING From Print Properties, make sure the Paper Type setting matches the paper loaded in the tray. IS THE TONER LOW? When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of the print cartridge: 1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner. 3 Reinsert the print cartridge and continue printing. IS A PRINT CARTRIDGE DEFECTIVE? Replace the print cartridge. Print irregularities These are possible solutions. Try one or more of the following:

Section	Page
Solving printing problems	1
Online customer support	1
Checking an unresponsive printer	1
Multiple-language PDFs do not print	1
Printer control panel display is blank	1
Jobs do not print	1
Make sure the printer is ready to print	1
Check to see if the paper tray is empty	1
Make sure the correct printer software is installed	1
Make sure you are using a recommended USB, parallel, or Ethernet cable	1
Make sure printer cables are securely connected	1
Job takes longer than expected to print	1
Tray linking does not work	1
Unexpected page breaks occur	1
Solving copy problems	2
Copier does not respond	2
Are there any error messages on the display?	2
Check the power	2
Scanner unit does not close	2
Poor copy quality	2
Are there any error messages on the display?	2
Is the toner low?	2
Is the scanner glass dirty?	2
Is the copy too light or too dark?	2
Adjust the copy quality	2
Check the quality of the original document	2
Check the document placement	2
Partial document or photo copies	3
Check the document placement	3
Check the Paper Size setting	3
Partial document or photo scans	3
Check the document placement	3
Check the Paper Size setting	3
Solving scan problems	3
Scanner does not respond	3
Are there any error messages on the display?	3
Check the power	3
Check the cable connections	3
Scan was not successful	3
Check the cable connections	3
An error may have occurred in the program	3
Scanning takes too long or freezes the computer	3
Do you have any other software programs running?	3
The scan resolution may be set too high	3
Poor scanned image quality	3
Are there any error messages on the display?	3
Is the scanner glass dirty?	3
Adjust the scan resolution	3
Check the quality of the original document	3
Check the document placement	3
Cannot scan from a computer	4
Are there any error messages on the display?	4
Check the power	4
Check the cable connections	4
Can receive but not send faxes	4
Is the printer in Fax mode?	4
Is the document loaded properly?	4
Make sure Speed Dial is set up properly	4
Solving fax problems	4
Cannot send or receive a fax	4
Are there any error messages on the display?	4
Check the power	4
Check the printer connections	4
Check the telephone wall jack	4
Review this digital phone service checklist	4
Is there a dial tone?	4
Temporarily disconnect other equipment	4
Check for jams	4
Temporarily disable Call Waiting	4
Do you have Voice Mail service?	5
Check the country code	5
Is the printer memory full?	5
Can send but not receive faxes	5
Is there paper in the paper tray(s)?	5
Is the toner low?	5
Received fax has poor print quality	5
Can the document be re-sent?	5
Is the toner low?	5
Solving option problems	5
Option does not operate correctly or quits after it is installed	5
Reset the printer	5
Check to see if the option is connected to the printer	5
Make sure the option is installed	5
Make sure the option is selected	5
Drawers	5
Make sure the paper is loaded correctly	5
Reset the printer	6
Solving paper feed problems	6
Paper frequently jams	6
Check the paper	6
Make sure there is not too much paper in the paper tray	6
Check the paper guides	6
Has the paper absorbed moisture due to high humidity?	6
Paper jam message remains after jam is cleared	6
Color misregistration	6
Transparency print quality is poor	6
Make sure the transparencies you are using meet the printer specifications	6
Make sure the Media Type setting is set to Transparency	6
Solving print quality problems	6
Repeating defects	6
Check to see if marks occur repeatedly only in one color and multiple times on a page	7
Check to see if marks occur across the page repeatedly in all colors	7
Light colored line, white line, or incorrectly colored line	7
Clean the laser lens	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Is the fuser defective?	7
Streaked vertical lines	7
Is the toner smeared?	7
Is a print cartridge defective?	7
Is the transfer belt defective?	7
Print is too light	7
Make sure the Image Options settings are not too light	7
Check the Paper Type setting	7
Is the toner low?	7
Is a print cartridge defective?	7
Print irregularities	7
Has the paper absorbed moisture due to high humidity?	8
Make sure the Paper Type setting matches the paper loaded in the tray	8
Check the paper	8
Is the toner low?	8
Is the fuser defective or worn?	8
Print is too dark	8
Make sure the Image Options settings are not too dark	8
Is a print cartridge defective?	8
Uneven print density	8
Is a print cartridge defective?	8
Is the transfer belt defective?	8
Incorrect margins	8
Skewed print	8
Check the paper guides	8
Check the paper	8
Blank pages	8
Is the toner low?	8
Is the print cartridge defective or empty?	8
Remove any packaging materials from the print cartridge and reinstall it	8
Is the transfer belt defective or empty?	8
Clipped images	9
Check the paper guides	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Check the Paper Size setting	9
Solid color pages	9
Is a toner cartridge defective?	9
Does the printer need to be serviced?	9
Paper curl	9
Make sure the Paper Type setting matches the paper loaded in the tray	9
Has the paper absorbed moisture due to high humidity?	9
Toner specks	9
Is the toner low?	9
Is the transfer belt defective or worn?	9
Is the fuser defective or worn?	9
Is there toner in the paper path?	9
Toner rubs off	9
Check the Paper Type setting	9

Match case Limit results 1 per page

HECK

SEE

MARKS

OCCUR

REPEATEDLY

ONLY

ONE

COLOR

AND

MULTIPLE

TIMES

PAGE

Replace the print cartridge if the defects occur every:

•

22 mm (.87 in.)

•

25 mm (.98 in.)

•

26 mm (1.02 in.)

•

29 mm (1.14 in.)

•

75 mm (2.95 in.)

HECK

SEE

MARKS

OCCUR

ACROSS

THE

PAGE

REPEATEDLY

ALL

COLORS

Replace the transfer belt if the defects occur every:

•

28 mm (1.10 in.)

•

38 mm (1.50 in.)

•

57 mm (2.25 in.)

Replace the fuser if the defects occur every:

•

19 mm (.75 in.)

•

31 mm (1.22 in.)

•

43 mm (1.69 in.)

•

83 mm (3.27 in.)

•

94 mm (3.70 in.)

Light colored line, white line, or

incorrectly colored line

These are possible solutions. Try one or more of the following:

LEAN

THE

LASER

LENS

The laser lens may be dirty.

CARTRIDGE

DEFECTIVE

Replace the print cartridge causing the line.

THE

TRANSFER

BELT

DEFECTIVE

Replace the transfer belt.

THE

FUSER

DEFECTIVE

Replace the fuser.

Streaked vertical lines

These are possible solutions. Try one or more of the following:

THE

TONER

SMEARED

Try feeding from another tray.

CARTRIDGE

DEFECTIVE

Replace the print cartridge causing the streaks.

THE

TRANSFER

BELT

DEFECTIVE

Replace the transfer belt.

Print is too light

These are possible solutions. Try one or more of the following:

AKE

SURE

THE

MAGE

PTIONS

SETTINGS

ARE

NOT

TOO

LIGHT

From Print Properties, adjust the Brightness setting before

sending the job to print.

Note:

This solution applies to Windows users only.

HECK

THE

APER

YPE

SETTING

From Print Properties, make sure the Paper Type setting

matches the paper loaded in the tray.

THE

TONER

LOW

When

Replace <color> Print Cartridge Soon

appears or when the print becomes faded, you may be able to

extend the life of the print cartridge:

Remove the specified print cartridge.

Firmly shake the cartridge side-to-side and front-to-back

several times to redistribute toner.

Reinsert the print cartridge and continue printing.

CARTRIDGE

DEFECTIVE

Replace the print cartridge.

Print irregularities

These are possible solutions. Try one or more of the following: