Lexmark B2865 Users Guide PDF - Page 175
Toner easily rubs off, Step 1, Notes
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Troubleshooting 175 Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does toner easily rub off? Step 2 Go to step 3. a Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel. b Print the document. The problem is solved. Does toner easily rub off? Step 3 a Remove, and then insert the fuser. b Print the document. Contact customer The problem is support. solved. Does toner easily rub off?