Lexmark B2865 Users Guide PDF - Page 186
Print jobs do not print, Step 1
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Troubleshooting 186 Print jobs do not print Action Yes Step 1 The problem is a From the document you are trying to print, open the Print solved. dialog, and then check if you have selected the correct printer. b Print the document. Is the document printed? Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn on solved. the printer. b Print the document. Is the document printed? Step 5 a Remove, and then reinstall the print driver. b Print the document. The problem is solved. Is the document printed? No Go to step 2. Go to step 3. Go to step 4. Go to step 5. Contact customer support.