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Lexmark C3426 Users Guide PDF - Page 93

Cannot connect the printer to the wireless network, Step 5, Settings, Network/Ports, Network, Overview

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Troubleshoot a problem 93 Action Yes Step 5 Go to step 6. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer. Are the cable connections secure? Step 6 Check if the web proxy servers are disabled. Go to step 7. Are the web proxy servers disabled? Step 7 Access the Embedded Web Server. The problem is solved. Did the Embedded Web Server open? Cannot connect the printer to the wireless network Note: This feature is available only in some printer models. Action Yes Step 1 Make sure that Active Adapter is set to Auto. The problem is solved. From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Auto. For non‑touch‑screen printer models, press through the settings. to navigate Is the printer able to connect to the wireless network? Step 2 Check if the correct Wi‑Fi network is selected. Note: Some routers may share the default SSID. Go to step 3. Are you trying to connect to the correct Wi‑Fi network? Step 3 Go to step 4. Check the wireless security mode. From the home screen, touch Settings > Network/Ports > Wireless > Wireless Security Mode. For non‑touch‑screen printer models, press through the settings. to navigate Is the correct wireless security mode selected? No Secure the cable connections. Contact your administrator. Contact customer support. No Go to step 2. Select the correct Wi‑Fi network and then go to step 2. Select the correct wireless security mode and then go to step 3.

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learn about the printer	8
Finding information about the printer	8
Printer configurations	10
Using the control panel	11
Customizing the home screen	12
Understanding the status of the indicator light	12
Selecting paper	13
Paper guidelines	13
Paper characteristics	13
Unacceptable paper	14
Storing paper	14
Selecting preprinted forms and letterhead	14
Supported paper sizes	15
Supported paper types	16
Supported paper weights	17
Set up, install, and configure	18
Selecting a location for the printer	18
Attaching cables	19
Installing optional trays	19
Setting up and using the home screen applications	20
Creating a Cloud Connector profile	20
Managing bookmarks	21
Creating bookmarks	21
Creating folders	21
Loading paper and specialty media	22
Setting the paper size and type	22
Configuring Universal paper settings	22
Loading trays	22
Loading the manual feeder	24
Linking trays	26
Installing and updating software, drivers, and firmware	26
Installing the printer software	26
Updating firmware	26
Exporting or importing a configuration file	27
Adding available options in the print driver	27
Networking	28
Connecting the printer to a Wi-Fi network	28
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	29
Connecting a mobile device to the printer	29
Deactivating the Wi-Fi network	30
Checking the printer connectivity	31
Configuring the SMTP server	31
Printing the Menu Settings Page	31
Secure the printer	32
Erasing printer memory	32
Restoring factory default settings	32
Statement of Volatility	32
Print	33
Printing from a computer	33
Printing from a mobile device	33
Printing from a mobile device using Google Cloud Print	33
Printing from a mobile device using Lexmark Mobile Print	33
Printing from a mobile device using Mopria Print Service	33
Printing from a mobile device using AirPrint	34
Printing from a mobile device using Wi-Fi Direct®	34
Configuring confidential jobs	35
Printing confidential and other held jobs	35
Printing from a Cloud Connector profile	36
Printing a font sample list	36
Placing separator sheets between copies	37
Canceling a print job	37
Adjusting toner darkness	37
Use printer menus	38
Menu map	38
Device	38
Preferences	38
Eco-Mode	40
Remote Operator Panel	40
Notifications	41
Power Management	42
Information Sent to Lexmark	43
Restore Factory Defaults	43
Maintenance	44
Config Menu	44
Out of Service Erase	47
Visible Home Screen Icons	47
About this Printer	47
Print	48
Layout	48
Setup	49
Quality	50
PostScript	51
PCL	52
Image	53
Paper	54
Tray Configuration	54
Media Configuration	55
Universal Setup	55
Media Types	55
Network/Ports	56
Network Overview	56
Wireless	56
Ethernet	59
TCP/IP	61
SNMP	62
IPSec	63
802.1x	65
LPD Configuration	65
HTTP/FTP Settings	65
USB	66
Restrict external network access	67
Wi-Fi Direct	67
Google Cloud Print	68
Security	68
Login Methods	68
Public	68
Local Accounts	69
Certificate Management	70
Login Restrictions	70
Confidential Print Setup	70
Erase Temporary Data Files	71
Miscellaneous	72
Cloud Connector	72
Cloud Connector	72
Reports	72
Menu Settings Page	72
Device	72
Print	73
Network	73
Troubleshooting	73
Maintain the printer	74
Checking the status of parts and supplies	74
Configuring supply notifications	74
Setting up e-mail alerts	74
Viewing reports	75
Ordering parts and supplies	75
Using genuine Lexmark parts and supplies	75
Ordering print cartridges	75
Ordering a waste toner bottle	78
Replacing parts and supplies	79
Replacing a print cartridge	79
Replacing the waste toner bottle	81
Replacing the tray	82
Replacing the manual feeder	83
Replacing the pick tires	83
Resetting the supply usage counters	87
Cleaning the printer	88
Saving energy and paper	88
Configuring the power save mode settings	88
Adjusting the brightness of the display	89
Conserving supplies	89
Moving the printer to another location	89
Shipping the printer	90
Troubleshoot a problem	91
The printer is not responding	91
Network connection problems	92
Cannot open Embedded Web Server	92
Cannot connect the printer to the wireless network	93
Issues with supplies	94
Replace cartridge, printer region mismatch	94
Non-Lexmark supply	94
Clearing jams	95
Avoiding jams	95
Identifying jam locations	96
Paper jam in the standard tray	97
Paper jam in the optional tray	99
Paper jam in the standard bin	101
Paper jam in the manual feeder	102
Paper jam in door B	103
Paper feed problems	106
Envelope seals when printing	106
Collated printing does not work	106
Tray linking does not work	107
Paper frequently jams	108
Jammed pages are not reprinted	109
Printing problems	109
Print jobs do not print	109
Confidential and other held documents do not print	110
Job prints from the wrong tray or on the wrong paper	111
Slow printing	112
Print quality problems	114
Print quality is poor	114
Blank or white pages	115
Dark print	116
Ghost images	118
Gray or colored background	119
Incorrect margins	120
Light print	121
Missing colors	123
Mottled print and dots	124
Paper curl	126
Print crooked or skewed	128
Solid color or black images	128
Text or images cut off	129
Toner easily rubs off	130
Uneven print density	131
Horizontal dark lines	132
Vertical dark lines	134
Horizontal white lines	135
Vertical white lines	136
Repeating defects	138
Color quality problems	138
Modifying the colors in printed output	138
FAQ about color printing	139
The print appears tinted	140
Contacting customer support	141
Recycle and dispose	142
Recycling Lexmark products	142
Recycling Lexmark packaging	142
Notices	143
Product information	143
Edition notice	143
GOVERNMENT END USERS	143
Trademarks	144
Licensing notices	144
Noise emission levels	144
Waste from Electrical and Electronic Equipment (WEEE) directive	145
India E-Waste notice	145
Product disposal	145
Returning Lexmark cartridges for reuse or recycling	145
Static sensitivity notice	146
ENERGY STAR	146
Temperature information	146
Laser notice	146
Power consumption	147
Product power consumption	147
Sleep Mode	147
Hibernate Mode	148
Off mode	148
Total energy usage	148
Regulatory notices for wireless products	148
Modular component notice	148
Exposure to radio frequency radiation	148
Industry Canada (Canada)	149
Singapore IMDA statement	149
European Community (EC) directives conformity	149
Federal Communications Commission (FCC) compliance information statement	150
日本の VCCI 規定	151
European Community (EC) directives conformity	151
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	152

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Action

Yes

Step 5

Make sure that the cable connections to the printer and print server

are secure. For more information, see the documentation that

came with the printer.

Are the cable connections secure?

Go to step 6.

Secure the cable

connections.

Step 6

Check if the web proxy servers are disabled.

Are the web proxy servers disabled?

Go to step 7.

Contact your

administrator.

Step 7

Access the Embedded Web Server.

Did the Embedded Web Server open?

The problem is

solved.

Contact

customer

support

Cannot connect the printer to the wireless network

Note:

This feature is available only in some printer models.

Action

Yes

Step 1

Make sure that Active Adapter is set to Auto.

From the home screen, touch

Settings

Network/Ports

Network

Overview

Active Adapter

Auto

For non

‑

touch

‑

screen printer models, press

to navigate

through the settings.

Is the printer able to connect to the wireless network?

The problem is

solved.

Go to step 2.

Step 2

Check if the correct Wi

‑

Fi network is selected.

Note:

Some routers may share the default SSID.

Are you trying to connect to the correct Wi

‑

Fi network?

Go to step 3.

Select the correct

‑

Fi network and

then go to step 2.

Step 3

Check the wireless security mode.

From the home screen, touch

Settings

Network/Ports

Wireless

Wireless Security Mode

For non

‑

touch

‑

screen printer models, press

to navigate

through the settings.

Is the correct wireless security mode selected?

Go to step 4.

Select the correct

wireless security

mode and then go to

step 3.

Troubleshoot a problem