Lexmark C760 User Reference - Page 123
Solving option problems, Solving paper feed problems
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Solving option problems Symptom The option does not operate correctly after it is installed, or it stops working. Cause The option is not installed correctly. Cables connecting the option to the printer are not attached correctly. The printer driver does not recognize that the option is installed. Solution Remove the option, and then reinstall it. Check the cable connections. Refer to the Setup Guide for instructions. Your printer driver may not automatically recognize that an option is attached to your printer. Look at the driver settings and verify that all the printer configuration settings are correct. Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. Refer to the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Clearing the entire paper path, Clearing fuser jams, Clearing image transfer unit jams, Clearing mailbox or output expander jams (Area M), or Paper and specialty media specifications for more information. See Avoiding jams for information that can help prevent jams from occurring. You have loaded too much paper or too many envelopes. Make sure the stack of paper you load does not exceed the maximum stack height indicated at the front of the tray or on the multipurpose feeder. See Loading the trays or Loading the multipurpose feeder for more information. Guides in the selected tray are not Move the guides in the tray to the correct position. set to the appropriate position for See Loading the trays for detailed instructions. the size paper loaded. The paper has absorbed moisture due to high humidity. Load paper from a fresh package. Store paper in its original wrapper until you load it. See Storing paper for more information. The Paper Jam message remains after you remove the jammed paper. You have not cleared the entire paper path, or you did not open the door specified by the message to check for jams in this area. Clear paper from the entire paper path, open the door indicated by the operator panel message, clear the jam, and close the door. The printer resumes printing. See Clearing image transfer unit jams, Clearing fuser jams, Clearing the entire paper path, or Clearing mailbox or output expander jams (Area M) for more information. 123