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Intermittent 900 Service RIP Error codes

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5060-4xx Step 4 5 Action and questions Turn the printer off. Remove any options from the system board, such as additional memory, hard disk drives, or option cards. Does the 900 error persist when the printer is turned on? Restore factory defaults from the Configuration Menu. Warning: When factory defaults or restored, all menu items are returned to the factory default values except: • Display Language. • All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) are deleted. (Resources residing in flash memory or on the hard disk are unaffected.) Yes Go to step 5 Record the secondary error codes. With the 900 Service RIP Error displayed, press Select and Return together. Record the complete list by scrolling with Menu. The code may be a very long string of characters and numbers, but is needed for analysis. Contact your next level of support. No Determine which option is causing the 900 error. Problem solved. Intermittent 900 Service RIP Error codes It is important to determine under what circumstances the error occurs. Capturing the following information aids in categorizing the nature of the intermittent error. 1. Crash codes - With the 900 Service RIP Error displayed, press Select and Return together. Record the complete secondary codes by scrolling with Menu. The code may be a very long string of characters and numbers, but it is needed to analyze the problem. 2. Print history - Printed the printer history by entering Diagnostics Mode and selecting Print History in the Development menu. 3. Code level - Obtain the code level for the RIP, network, and engine. All of these can be found on Print Menus page from the Utilities menu. 4. Type of connection being used to print - Record the type of connection. For example, direct USB or parallel, or network peer to peer, Ethernet, token ring, or so on. 5. Software application - Does one particular application or print job sent to the printer produce this error? 6. Driver - What driver or driver level. With this information in hand, contact you next level of support. 900 Error Code displayed when the machine is connected to a network while still in Setup Required Mode Step 1 Actions and questions Perform the following steps: 1. Power the printer off. 2. Disconnect the printer from the network. 3. Power the printer on and complete the setup process. 4. When setup is complete, power off the printer and reconnect to the network. Is the same 900 Service Error displayed? Yes Contact your next level support No Problem solved 2-84 Service Manual

Section	Page
Table of contents	3
Notices and safety information	11
Laser notice	11
Preface	18
1. General information	19
Tools required for service	19
Options and features	20
Printer specifications	22
Print speed and performance print speed	24
Media specifications	28
Media input and output capacities	28
Media type	29
Media size	30
Input media types and weights	32
Output media types and weights	33
Web oiler upgrade kit and replacements	35
Upgrade kit	35
Acronyms	36
2. Diagnostic information	37
Start	37
POR (Power-On Reset) sequence	38
Symptom tables	39
Symptom table - base printer	39
Symptom table - 500-sheet drawer option	40
Symptom table - HCIT 2000-sheet option	40
Symptom table - output expander option	40
Symptom table - 5-bin mailbox option	41
Symptom table - finisher (HCOF) option	41
Error code table	42
Programming errors - P101 through P116	50
2xx Paper Jams	51
Sub error code table	54
Understanding the printer operator panel	57
User attendance messages	63
Service checks	77
100 ITU Error	77
104 ITU Error	80
120 error code	81
121 error code	82
122 error code	82
123 error code	82
124 error code	83
125 error code	83
126 error code	84
127 error code	84
128 error code	85
129 error code	85
130 error code	86
131 error code	87
132 error code	88
133 error code	89
134 error code	90
135 error code	90
136 error code	90
148 error code	92
150 error code	93
151 error code	94
152 error code	94
153 error code	95
154 error code	96
156 error code	97
157 error code	98
158 error code	98
159 error code	99
160 error code	99
162 error code	100
163 error code	100
164 error code	100
165 error code	101
200 Paper Jam—Tray 1	102
200 Paper Jam—Options and multipurpose feeder	104
201 Paper Jam	106
202 Paper Jam	107
230 Paper Jam	109
24x Paper jam	110
250 Paper Jam	114
271 Paper Jam - check bin 1	116
272 Paper Jam - check bin x	117
280 Paper Jam	118
900 RIP Software Error	119
925 error code	121
926 error code	121
927 error code	122
930 error code	122
940 error code	123
941 error code	125
942 error code	127
943 error code	129
956 service error	131
990 service error	131
5-bin mailbox option service check	134
500-sheet drawer option service check	138
AC and DC power service check	141
Autocompensator service check	143
Black only retract (BOR) service check	145
Close door/HVPS/printhead interlock switch service check	146
Duplex option service check	148
Envelope feeder option service check	150
Finisher service check	152
HCIT 2000-sheet option service check	157
Fuser drive assembly noise check	160
Operator panel LCD/status LED/buttons service check	161
Output expander option service check	163
Print quality service check	166
Second transfer roll service check	177
Tray 1 service check	178
Tray 1 paper size sensing service check	179
3. Diagnostic aids	181
Diagnostic aids	181
Printhead diagnostics	181
Print quality defect locator chart	184
Partial Print Test	186
Configuration Menu	188
Entering Config Menu	188
Exiting the Config Menu	188
ITU Count Value	189
Fuser Cnt Value	189
Reset Fuser Cnt	189
Prt Quality Pgs	189
Color Trapping	189
Tray Insert Msg	189
SIZE SENSING	190
Panel Menus	190
PPDS Emulation	190
Demo Mode	190
Factory Defaults	190
Energy Conserve	191
Auto Color Adjust	191
ERROR LOG	191
Font Sharpening	191
Paper Prompts	192
Env Prompts	192
Exit Config Menu	192
Diagnostics mode	193
Entering Diagnostics mode	193
Exiting the Diagnostics mode	193
REGISTRATION	194
ALIGNMENT MENU	195
TOP FINE MARGIN ADJ	196
MISC TESTS	197
PRINT TESTS	199
HARDWARE TESTS	200
DUPLEX TESTS	204
INPUT TRAY TESTS	205
OUTPUT BIN TESTS	206
FINISHER TESTS	208
BASE SENSOR TEST	210
DEVICE TESTS	210
PRINTER SETUP	212
EP SETUP	214
ERROR LOG	215
EXIT DIAGNOSTICS	216
HCIT standalone test mode	216
4. Repair information	217
Handling ESD-sensitive parts	217
Screw identification table	218
Removal procedures	222
Top cover assembly	222
Front lower left cover	226
Paper path access door cover	227
Front left handle cover assembly	227
Front lower right cover	228
Front right handle cover assembly	229
Front cover assembly	230
Rear cover	232
Lower right door assembly	234
Left lower cover	234
Lower jam access door assembly	235
Redrive door	235
Autocompensator pick assembly	236
BOR drive assembly	244
Cartridge contact assembly	245
Cartridge drive assembly	246
Developer HVPS board	247
Friction buckler	249
Front right light shield	250
Fuser assembly	251
Fuser bottom duct	252
Fuser drive assembly	253
Fuser drive card assembly	253
Fuser fan	254
Fuser top duct	255
Fuser web oiler motor assembly and card	256
Inner system board shield	259
ITU assembly	260
ITU drive assembly	260
ITU drive motor	261
LVPS assembly	262
Multipurpose feeder (MPF)	264
Nip relief handle	266
Operator panel	269
Outer system board shield	270
Paper size sensing assembly	271
Paper size sensing board	273
Pick rolls	275
Printhead removal and adjustments	276
Rear bellcrank (cyan, magenta, yellow)	280
Rear bellcrank (black)	282
Redrive assembly	284
Registration motor	285
RIP fan	285
S2/narrow media/transparency/multipurpose feeder cable	286
S2/narrow media/transparency/multipurpose feeder sensors	287
Second transfer roll	287
System board	288
Transfer HVPS board	289
Transfer plate assembly	292
Vacuum transport belt (VTB)	293
Vacuum transport belt (VTB) fan	295
Waste container door	295
Waste container latch	296
Web oiler fuser kit installation	296
5. Connector locations	303
Locations	303
Printer boards	303
Printer motors	304
Printer sensors	305
Cartridge contact assembly pin locations (cyan, magenta and yellow)	306
Cartridge contact assembly pin locations (black)	307
Connectors	308
System board - non-network	308
System board - network	309
Autoconnect—top	320
Autoconnect—bottom	321
Transfer high voltage power supply (HVPS)	322
Developer high voltage power supply (HVPS) board	324
Low voltage power supply (LVPS)	325
Paper size sensing board	327
High-capacity input tray (HCIT)	328
High-capacity output finisher (HCOF)	330
6. Preventive maintenance	335
Safety inspection guide	335
Lubrication specifications	335
Lubrication for replacement motors	336
Fuser drive assembly	336
Cartridge drive assembly	337
ITU drive assembly	337
Scheduled maintenance	338
Standard fusers	338
Web oiler fusers and web oiler replacements	338
7. Parts catalog	339
How to use this parts catalog	339
Assembly 1: Covers	340
Assembly 2: Cartridge mounting	344
Assembly 3: Fuser assembly	345
Assembly 4: Fuser drive	348
Assembly 5: Vacuum transport belt (VTB) assembly	349
Assembly 6: Transfer	350
Assembly 7: Printheads	351
Assembly 8: Paper feed output (redrive)	352
Assembly 9: Paper feed input	353
Assembly 10: Paper size sensing	354
Assembly 11: Paper feed transport	355
Assembly 12: Multipurpose feeder (MPF)	356
Assembly 13: 500-Sheet integrated tray	358
Assembly 14: Autocompensator assembly	359
Assembly 15: ITU assembly	360
Assembly 16: ITU drive assembly	361
Assembly 17: ITU loading	362
Assembly 18: Waste toner	364
Assembly 19: BOR drive assembly	365
Assembly 20: Cartridge contact assembly	366
Assembly 21: Cartridge drive assembly	367
Assembly 22: Electronics	368
Assembly 23: Electronics—cabling interconnections 1	374
Assembly 24: Electronics—cabling interconnections 2	376
Assembly 25: Electronics—cabling interconnections 3	378
Assembly 26: Electronics—cabling interconnections 4	379
Assembly 27: Output expander	380
Assembly 28: 5-Bin mailbox	384
Assembly 29: 500-Sheet drawer option	388
Assembly 30: Duplex option	392
Assembly 31: High-capacity input tray (HCIT)	396
Assembly 32: Finisher	400
Assembly 33: Finisher cables	406
Assembly 34: Envelope option	408
Assembly 35: Outdoor media tray option	410
Assembly 36: Banner option	411
Assembly 37: Options	412
Assembly 38: Miscellaneous	414
Appendix A—Service tips	415
Printhead diagnostics	415
Identifying the printheads	418
System board cabling reference	419
Redrive belt routing	420
Finisher alignment	421
Duplex option deflector button replacement	428
Appendix B—Print quality samples	431
Print Menus—Page one of two	431
Print Menus—Page two of two	432
Print tests	433
Print Quality Pages—Title page (total of five)	433
Print Quality Pages—Page 1 (total of five)	434
Print Quality Pages—Page 2 (total of five)	435
Print Quality Pages—Page 3 (total of five)	436
Print Quality Pages—Page 4 (total of five)	437
Registration and alignment	438
Quick Test Page	438
Printhead mechanical alignment test page	439
Printhead electronic alignment test page—Magenta (one of two)	440
Printhead electronic alignment test page—Magenta (two of two)	441
Index	443
Part number index	451
Wiring diagram - System board	463
Wiring diagram - 2000-sheet input tray (HCIT)	464
Wiring diagram - Finisher (HCOF)	465

Match case Limit results 1 per page

2-84

Service Manual

5060-4

Intermittent 900 Service RIP Error codes

It is important to determine under what circumstances the error occurs. Capturing the following information aids

in categorizing the nature of the intermittent error.

Crash codes - With the 900 Service RIP Error displayed, press

Select

and

Return

together. Record the

complete secondary codes by scrolling with

. The code may be a very long string of characters and

numbers, but it is needed to analyze the problem.

Print history - Printed the printer history by entering Diagnostics Mode and selecting

Print History

in the

Development

menu.

Code level - Obtain the code level for the RIP, network, and engine. All of these can be found on

Menus

page from the

Utilities

menu.

Type of connection being used to print - Record the type of connection. For example, direct USB or parallel,

or network peer to peer, Ethernet, token ring, or so on.

Software application - Does one particular application or print job sent to the printer produce this error?

Driver - What driver or driver level.

With this information in hand, contact you next level of support.

900 Error Code displayed when the machine is connected to a network while still in

Setup Required Mode

Turn the printer off. Remove any options from the

system board, such as additional memory, hard disk

drives, or option cards.

Does the 900 error persist when the printer is turned

on?

Go to step 5

Determine which

option is causing

the 900 error.

Restore factory defaults from the Configuration Menu.

Warning:

When factory defaults or restored, all menu

items are returned to the factory default values except:

•

Display Language.

•

All settings in the Parallel Menu, Serial Menu,

Network Menu, and USB Menu.

All downloaded resources (fonts, macros, and symbol

sets) in printer memory (RAM) are deleted. (Resources

residing in flash memory or on the hard disk are

unaffected.)

Record the

secondary error

codes. With the

900 Service RIP

Error displayed,

press

Select

and

Return

together.

Record the

complete list by

scrolling with

. The code

may be a very

long string of

characters and

numbers, but is

needed for

analysis.

Contact your next

level of support.

Problem solved.

Step

Actions and questions

Yes

Perform the following steps:

1. Power the printer off.

2. Disconnect the printer from the network.

3. Power the printer on and complete the setup

process.

4. When setup is complete, power off the printer and

reconnect to the network.

Is the same 900 Service Error displayed?

Contact your next

level support

Problem solved

Step

Action and questions

Yes