Lexmark CS923 Users Guide PDF - Page 161
Print quality is poor, Blank or white s
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Troubleshooting Action Step 5 a Remove, and then reinstall the print driver. b Print the document. Is the document printed? Print quality is poor Blank or white pages 161 Yes The problem is solved. No Contact customer support. Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 a Inspect the test pages to determine which color is affected. b Remove, and then reinstall the photoconductor unit. Go to step 2. Warning-Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. c Print the document. No The problem is solved. Is the printer still printing blank or white pages? Step 2 a Clean the printhead lens. b Print the document. Go to step 3. The problem is solved. Is the printer still printing blank or white pages? Step 3 a Replace the photoconductor unit. b Print the document. Contact customer The problem is support. solved. Is the printer still printing blank or white pages?