Lexmark E360DN Service Manual - Page 47

Download Emulation Cyclic Redundancy Check Error, Disable the Download Emulation. Program - firmware error

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4513-420, -430 Error Description Action Firmware or controller board errors 959.01 Controller verification failure of pensive boot code 959.02 Failure to authenticate Signature Verification Code Call the next level of support to update the firmware, or replace the controller board. See "Controller board service check" on page 2-22. 959.03 959.04 959.05 959.20 959.21 959.22 Signature Verification Code failed to authenticate a code partition. Jump to unverified address Update firmware and call the next level of support, or replace the controller board. See "Controller board service check" on page 2-22. Unknown boot failure Update firmware and call the next level of support, or replace the controller board. See "Controller board service check" on page 2-22 Pensive hardware failure Pensive did not respond to command request. Replace the controller board. See "Controller board service check" on page 2-22. Challenge secret failure 959.23 Pensive self test failed during initialization. 959.24 EEPROM retention error 959.25 Insufficient device space during HW prog 959.26 Incremental counter reset exceeds maximum value 959.27 Increment count failed due to max value limit 959.28 Invalid SP memory configuration Memory and emulation errors 960.xx RAM memory error: RAM soldered on the controller board is bad 961.xx RAM memory error: memory card in slot is bad. 964.xx Download Emulation Cyclic Redundancy Check Error: checksum failure detected in the emulation header or emulation file. Network errors 975.xx Unrecognizable network 976.xx Unrecoverable software error in network port 978.xx Bad checksum while programming network port 979.xx Flash parts failed while programing network port Other errors Replace the controller board. See "Controller board service check" on page 2-22. Replace the controller board. See "Controller board service check" on page 2-22. Replace the memory card. Disable the Download Emulation. Program the download emulation into the firmware card again. If this does not resolve the problem, then replace the firmware card and download the emulation again. Call the next level of support. Diagnostics information 2-19

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Diagnostics information
2-19
4513-420, -430
Firmware or controller board errors
959.01
Controller verification failure of pensive boot code
Call the next level of support to update the
firmware, or replace the controller board. See
“Controller board service check” on
page 2-22
.
959.02
Failure to authenticate Signature Verification Code
959.03
Signature Verification Code failed to authenticate a code
partition.
Update firmware and call the next level of
support, or replace the controller board. See
“Controller board service check” on
page 2-22
.
959.04
Jump to unverified address
959.05
Unknown boot failure
Update firmware and call the next level of
support, or replace the controller board. See
“Controller board service check” on
page 2-22
959.20
Pensive hardware failure
Replace the controller board. See
“Controller
board service check” on page 2-22
.
959.21
Pensive did not respond to command request.
959.22
Challenge secret failure
959.23
Pensive self test failed during initialization.
Replace the controller board. See
“Controller
board service check” on page 2-22
.
959.24
EEPROM retention error
959.25
Insufficient device space during HW prog
959.26
Incremental counter reset exceeds maximum value
959.27
Increment count failed due to max value limit
959.28
Invalid SP memory configuration
Memory and emulation errors
960.xx
RAM memory error: RAM soldered on the controller
board is bad
Replace the controller board. See
“Controller
board service check” on page 2-22
.
961.xx
RAM memory error: memory card in slot is bad.
Replace the memory card.
964.xx
Download Emulation Cyclic Redundancy Check Error:
checksum failure detected in the emulation header or
emulation file.
Disable the Download Emulation. Program the
download emulation into the firmware card again.
If this does not resolve the problem, then replace
the firmware card and download the emulation
again.
Network errors
975.xx
Unrecognizable network
Call the next level of support.
976.xx
Unrecoverable software error in network port
978.xx
Bad checksum while programming network port
979.xx
Flash parts failed while programing network port
Other errors
Error
Description
Action