Lexmark E360DN Service Manual - Page 66
Service software service check, Does the 900.xx error reoccur during
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4513-420, -430 Service software service check There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable, network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal solutions port). The communication and software aspects should be checked first. Determine if the problem is constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as instructed. You will need that information in the event you need to contact your next level support. Note: Before troubleshooting, determine the operating system used when the error occured. If possible determine whether a PostScript or PCL file was sent to the device when the error occured. Ask the customer which Lexmark Solutions applications are installed on the device. Step 1 2 Action and questions POR the device. Does the error reoccur? • Write down the exact 900.xx error code displayed on the device. • Turn the device off. • Clear the print queues. • Disconnect all communication cables, and remove all memory options. • Remove all ISP and modem cards. • Restart the device into diagnostic mode. Yes Go to step 2. Go to step 3. Does the 900.xx error reoccur during startup? 3 Check all the cables connected to the RIP Go to step 5. board for proper connectivity. Are the cables properly connected? 4 Properly connect the cables to the RIP Go to step 5. board. Restart the device into diagnostic mode. Does the 900.xx error reoccur during startup? 5 Replace the RIP board, and restart the Problem resolved. device. Does this fix the problem? Note: If an error, different from the original 900.xx, is displayed, consult the service check for that error. 6 Print the following: • Error log • Menu settings page • Network settings page Go to step 31. Does the 900.xx error reoccur while these pages were printing? No Problem resolved. Go to step 6. Go to step 4. Go to step 6. Go to step 31. Go to step 7. 2-38 Lexmark™ E360d, E360dn