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Lexmark MB2650 Users Guide PDF - Page 179

Internal solutions port does not operate correctly, Defective flash detected

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Troubleshooting 179 Internal solutions port does not operate correctly Action Yes Step 1 Go to step 3. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 Remove, and then install the ISP. For more information, see "Installing an internal solutions port" on page 228. Note: Use a supported ISP. The problem is solved. Does the ISP operate correctly? Step 3 The problem is Check the cable and the ISP connection. solved. a Use the correct cable, and then make sure that it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Does the ISP operate correctly? No Go to step 2. Go to step 3. Contact customer support. Defective flash detected Try one or more of the following: • Replace the defective flash memory. • From the printer control panel, select Continue to ignore the message and continue printing. • Cancel the current print job. Not enough free space in flash memory for resources Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. • Install flash memory with larger capacity. Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	13
Attaching cables	14
Using the control panel	15
Understanding the status of the power button and indicator light	15
Setting up and using the home screen applications	17
Using the home screen	17
Customizing the home screen	18
Setting up Card Copy	18
Creating a shortcut	18
Using Display Customization	19
Configuring Eco-Settings	19
Using Customer Support	20
Using QR Code Generator	20
Setting up Scan Center	20
Setting up Device Quotas	20
Managing bookmarks	21
Creating bookmarks	21
Creating folders	21
Managing contacts	22
Adding contacts	22
Adding groups	22
Editing contacts or groups	22
Deleting contacts or groups	23
Setting up and using the accessibility features	24
Enabling Magnification mode	24
Activating Voice Guidance	24
Navigating the screen using gestures	24
Adjusting the Voice Guidance speech rate	25
Using the keyboard on the display	25
Enabling spoken passwords or personal identification numbers	25
Loading paper and specialty media	26
Setting the paper size and type	26
Configuring Universal paper settings	26
Loading trays	26
Loading the multipurpose feeder	28
Linking trays	29
Paper support	30
Supported paper sizes	30
Supported paper types	32
Supported paper weights	32
Printing	33
Printing from a computer	33
Printing from a mobile device	33
Printing from a mobile device using Lexmark Mobile Print	33
Printing from a mobile device using Google Cloud Print	33
Printing from a mobile device using Mopria Print Service	33
Printing from a mobile device using AirPrint	34
Printing from a mobile device using Wi-Fi Direct®	34
Printing from a flash drive	35
Supported flash drives and file types	36
Configuring confidential jobs	37
Printing confidential and other held jobs	37
Printing a font sample list	38
Printing a directory list	38
Canceling a print job	38
Copying	40
Using the automatic document feeder and scanner glass	40
Making copies	40
Copying photos	40
Copying on letterhead	41
Copying on both sides of the paper	41
Reducing or enlarging copies	41
Collating copies	41
Placing separator sheets between copies	41
Copying multiple pages onto a single sheet	42
Creating a copy shortcut	42
E-mailing	43
Using the automatic document feeder and scanner glass	43
Configuring the SMTP server for e-mail	43
Sending an e-mail	44
Creating an e-mail shortcut	44
Faxing	45
Setting up the printer to fax	45
Using the automatic document feeder and scanner glass	46
Configuring the SMTP server for fax	46
Setting up fax using a standard telephone line	47
Setting up fax in countries or regions with different telephone wall jacks and plugs	49
Connecting to a distinctive ring service	51
Setting the fax date and time	52
Sending a fax	52
Scheduling a fax	52
Creating a fax destination shortcut	53
Changing the fax resolution	53
Adjusting the fax darkness	53
Printing a fax log	53
Blocking junk faxes	53
Holding faxes	53
Forwarding a fax	54
Scanning	55
Using the automatic document feeder and scanner glass	55
Scanning to an FTP server	55
Creating an FTP shortcut	55
Scanning to a flash drive	56
Scanning to a fax server	57
Sending scanned documents to a computer	57
Understanding the printer menus	58
Menu map	58
Device	59
Preferences	59
Eco-Mode	61
Remote Operator Panel	62
Notifications	62
Power Management	65
Information Sent to Lexmark	65
Accessibility	66
Restore Factory Defaults	67
Maintenance	67
Configuration Menu	67
Out of Service Erase	71
Visible Home Screen Icons	71
About this Printer	72
Print	72
Layout	72
Finishing	73
Setup	74
Quality	75
Job Accounting	75
XPS	77
PDF	77
PostScript	77
PCL	78
HTML	79
Image	80
Paper	81
Tray Configuration	81
Media Configuration	81
Universal Setup	81
Custom Scan Sizes	82
Media Types	83
Copy	83
Copy Defaults	83
Fax	87
Fax Defaults	87
Fax Mode	87
Fax Setup	87
Fax Server Setup	90
E-mail	91
E-mail Setup	91
E-mail Defaults	93
Web Link Setup	97
FTP	97
FTP Defaults	97
USB Drive	101
Flash Drive Scan	101
Flash Drive Print	104
Network/Ports	106
Network Overview	106
Wireless	106
Ethernet	109
TCP/IP	110
SNMP	112
IPSec	113
802.1x	114
LPD Configuration	114
HTTP/FTP Settings	115
ThinPrint	115
USB	116
Restrict external network access	116
Google Cloud Print	117
Wi-Fi Direct	117
Security	118
Login Methods	118
Manage Permissions	118
Local Accounts	120
Schedule USB Devices	120
Security Audit Log	121
Login Restrictions	123
Confidential Print Setup	123
Disk Encryption	124
Erase Temporary Data Files	125
Solutions LDAP Settings	125
Mobile Services Management	125
Miscellaneous	125
Reports	126
Menu Settings Page	126
Device	126
Print	126
Shortcuts	127
Fax	127
Network	127
Help	127
Troubleshooting	128
Printing the Menu Settings Page	128
Securing the printer	129
Locating the security slot	129
Erasing printer memory	129
Erasing printer hard disk memory	129
Encrypting the printer hard disk	130
Restoring factory default settings	130
Statement of Volatility	130
Maintaining the printer	132
Adjusting the speaker volume	132
Adjusting the default internal speaker volume	132
Adjusting the default headphone volume	132
Configuring the fax speaker settings	132
Networking	133
Connecting the printer to a Wi-Fi network	133
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	133
Connecting a mobile device to the printer wireless network	134
Deactivating the Wi-Fi network	134
Changing the printer port settings after installing an internal solutions port	135
Setting up serial printing (Windows only)	135
Cleaning printer parts	136
Cleaning the printer	136
Cleaning the scanner	136
Ordering parts and supplies	139
Using genuine Lexmark parts and supplies	139
Checking the status of parts and supplies	139
Ordering a toner cartridge	140
Ordering an imaging unit	141
Ordering a maintenance kit	142
Ordering staple cartridges	142
Configuring supply notifications	142
Replacing parts and supplies	143
Replacing the toner cartridge	143
Replacing the imaging unit	145
Replacing the staple cartridge	147
Replacing the pick tires	149
Replacing the pick roller assembly	151
Replacing the ADF separator roller	155
Moving the printer	158
Moving the printer to another location	158
Shipping the printer	158
Saving energy and paper	158
Configuring the power save mode settings	158
Adjusting the brightness of the printer display	159
Conserving supplies	159
Recycling	159
Recycling Lexmark products	159
Recycling Lexmark packaging	159
Clearing jams	161
Avoiding jams	161
Identifying jam locations	162
Paper jam in door A	163
Paper jam in the rear door	167
Paper jam in the standard bin	168
Paper jam in the duplex unit	169
Paper jam in trays	170
Paper jam in the multipurpose feeder	170
Paper jam in the automatic document feeder	171
Paper jam in the finisher	172
Staple jam in the finisher	174
Troubleshooting	176
Network connection problems	176
Cannot open Embedded Web Server	176
Unable to read flash drive	177
Enabling the USB port	177
Checking the printer connectivity	177
Hardware options problems	178
Cannot detect internal option	178
Internal solutions port does not operate correctly	179
Defective flash detected	179
Not enough free space in flash memory for resources	179
Unformatted flash detected	180
Issues with supplies	180
Replace cartridge, printer region mismatch	180
Non-Lexmark supply	180
Paper feed problems	181
Envelope seals when printing	181
Collated printing does not work	182
Tray linking does not work	182
Paper frequently jams	183
Jammed pages are not reprinted	184
Printing problems	184
Print quality is poor	184
Blank or white pages	184
Dark print	185
Fine lines are not printed correctly	187
Folded or wrinkled paper	188
Gray background	189
Horizontal light bands	191
Incorrect margins	191
Light print	192
Mottled print and dots	194
Paper curl	195
Print crooked or skewed	197
Repeating defects	197
Solid black pages	198
Text or images cut off	200
Toner easily rubs off	201
Vertical dark bands	202
Vertical dark lines or streaks	204
Vertical dark streaks with print missing	205
Vertical light bands	206
Vertical white lines	206
Confidential and other held documents do not print	207
Slow printing	208
Print jobs do not print	210
Adjusting toner darkness	211
The printer is not responding	211
Job prints from the wrong tray or on the wrong paper	212
Faxing problems	213
Cannot send or receive faxes	213
Can receive but not send faxes	215
Can send but not receive faxes	215
Poor fax print quality	216
Scanning problems	216
Cannot scan from a computer	216
Partial copies of document or photo	217
Poor copy quality	217
Vertical dark streaks on output when scanning from the ADF	217
Scan job was not successful	218
Scanner does not close	219
Scanning takes too long or freezes the computer	219
Scanner does not respond	219
Adjusting scanner registration	220
Adjusting ADF registration	220
Contacting customer support	220
Upgrading and migrating	221
Hardware	221
Available internal options	221
Accessing the controller board	221
Installing a memory card	223
Installing an optional card	225
Installing a printer hard disk	226
Installing an internal solutions port	228
Installing optional trays	234
Software	235
Installing the printer software	235
Adding available options in the print driver	235
Firmware	235
Exporting or importing a configuration file	235
Updating firmware	236
Notices	237
Product information	237
Edition notice	237
GOVERNMENT END USERS	237
Trademarks	238
Licensing notices	238
Noise emission levels	238
Waste from Electrical and Electronic Equipment (WEEE) directive	239
India E-Waste notice	239
Product disposal	239
Returning Lexmark cartridges for reuse or recycling	239
Static sensitivity notice	240
ENERGY STAR	240
Temperature information	240
Laser notice	240
Power consumption	241
Product power consumption	241
Sleep Mode	241
Hibernate Mode	241
Off mode	242
Total energy usage	242
Regulatory notices for telecommunication terminal equipment	242
Notice to users of the US telephone network: FCC requirements	242
Notice to users of the Canadian telephone network	243
Notice to users of the New Zealand telephone network	244
Japanese telecom notice	244
Regulatory notices for wireless products	245
Modular component notice	245
Exposure to radio frequency radiation	245
Industry Canada (Canada)	246
European Community (EC) directives conformity	246
Federal Communications Commission (FCC) compliance information statement	246
Notice to users of Class A products in Brazil	247
European Community (EC) directives conformity	247
Radio interference notice	248
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	248