Lexmark MB3442 Users Guide PDF - Page 189
Scanning takes too long or freezes the computer, Scanner does not respond
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Troubleshoot a problem 189 Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Does scanning take too long or freeze the computer? Yes Contact customer support. No The problem is solved. Scanner does not respond Action Step 1 a Check if the power cord is connected properly to the printer and the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. b Copy or scan the document. Is the scanner responding? Step 2 a Check if the printer is turned on. b Resolve any error messages that appear on the display. c Copy or scan the document. The problem is solved. Is the scanner responding? Step 3 The problem is a Turn off the printer, wait for about 10 seconds, and then turn the solved. printer on. b Copy or scan the document. Is the scanner responding? No Go to step 2. Go to step 3. Contact customer support. Adjusting scanner registration 1 From the control panel, navigate to: Settings > Device > Maintenance > Config Menu > Scanner Configuration > Scanner Manual Registration 2 Touch Print Quick Test. 3 Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration. 4 Touch Copy Quick Test.