Lexmark MS410 User's Guide

Lexmark MS410 Manual

Lexmark MS410 manual content summary:

  • Lexmark MS410 | User's Guide - Page 1
    MS410 Series User's Guide August 2012 Machine type(s): 4514 Model(s): 420, 430 www.lexmark.com
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    Configuring Universal paper settings...30 Using the standard bin and paper stop 31 Loading trays...31 Loading the multipurpose feeder...36 Linking and unlinking trays...39 Paper and specialty media guide 42 Paper guidelines...42 Using specialty media...44 Storing paper...46 Supported paper sizes
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    information pages...51 Canceling a print job...51 Understanding the printer menus 53 Menus list...53 Paper menu...53 Reports menu...62 Network/Ports menu...63 Security menu...70 Settings menu...72 Saving money and the environment 83 Saving paper and toner...83 Saving energy...84 Recycling...87
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    [23y.xx 111 Jam, tray [x] [24y.xx]...112 Jam, MP feeder [250.xx]...113 Troubleshooting 114 Understanding the printer messages...114 Solving printer problems...123 Solving print problems...129 Embedded Web Server does not open 151 Contacting customer support...152 Notices...153 Product information
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    problems. Remove the power cord from the electrical outlet before inspecting it. Refer service or repairs, other than those described in the user documentation, to a service representative. CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug
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    risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION-SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS.
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    • Loading paper • Configuring printer settings • Viewing and printing documents and photos • Setting up and using the printer software • Configuring the printer on a network • Caring for and maintaining the printer • Troubleshooting and solving problems Instructions for: • Connecting the printer to
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    about the printer 8 What are you looking for? The latest supplemental information, updates, and customer support: • Documentation • Driver downloads • Live chat support • E‑mail support • Voice support Warranty information Find it here Lexmark Support Web site- http://support.lexmark.com Note
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    INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can configure your printer by adding one optional 250‑ or 550‑sheet tray. For instructions on installing the optional tray, see "Installing optional trays" on page 19.
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    Learning about the printer 10 4 2 3 1 9 8 1 Printer control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 Standard 250‑sheet tray 7 Optional 250‑ or 550‑sheet tray 8 50‑sheet multipurpose feeder 9 Front door 5 6 7
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    printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen. View printing • Stop printer activities, such as printing or downloading fonts. 5 the displayed value as the new user default setting. 7 Left arrow
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    status Indicator light Off Blinking green Solid green Blinking red Printer status The printer is off or in Hibernate mode. The printer is warming up, processing data, or printing. The printer is on, but idle. The printer requires user intervention. Sleep button light color and its corresponding
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    a USB or parallel cable. To download and install the Local Printer Settings Utility, see "Installing the Local Printer Settings Utility" on page 22. To access the Local Printer Settings Utility: 1 Click or Start. 2 Click Programs > Lexmark > Local Printer Settings Utility. To save your settings
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    CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
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    CAUTION-SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the
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    place. 1 2 5 Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the
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    or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before of the card. 3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
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    Additional printer setup 18 4 Push the card firmly into place as shown in the door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information,
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    as well, and unplug any cables going into the printer. 1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. 2 Unpack the tray, and then remove any packing material. 3 Remove the tray from the base. 1 2 4 Remove any packing material from inside
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    options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see "Updating available options in the printer driver" on page 22. Attaching cables Connect the printer to the computer using a USB or parallel
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    the printer in the area shown while actively printing. printer models. Setting up the printer software Installing the printer software Note: If you installed the printer software on the computer before but need to reinstall the software, then uninstall the current software first. For Windows users
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    to the Lexmark Web site at http://support.lexmark.com. 2 Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system 3 Download the printer driver, and then install the printer software. Installing the Local Printer Settings Utility 1 Visit http://support.lexmark.com, and
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    Under Configuration Options, manually add any installed hardware options. 6 Click Apply. For Macintosh users 1 From the Apple menu, navigate to either of the following: • System Preferences > Print & Scan > select your printer > Options & Supplies > Driver • System Preferences > Print & Fax > select
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    problems caused by a damaged cable. Installing the printer on an Ethernet network For Windows users instructions on the computer screen. For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer. 2 Obtain the printer IP address either: • From the printer control panel
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    address field, and then click Add. • For AppleTalk printing: Notes: - Make sure AppleTalk is activated on your printer. - This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Print & Fax b Click +, and then navigate to: AppleTalk > select
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    printer setup 26 • 802.1X user or contact your system support person. - To printer control panel, navigate to: > Network/Ports > > Network [x] > Setup > > Start Push Button Method > 2 Follow the instructions on the printer server, then temporarily disable it to load the Web page correctly. 4 Access
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    1 Go to the Lexmark Web site at http://support.lexmark.com. 2 Download the latest Wireless Setup Utility. 3 Double‑click the downloaded software installer package. 4 Follow the instructions on the computer screen. Launching the Wireless Setup Utility Notes: • Make sure the printer is turned on
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    working properly. For more information, see the instruction sheet that came with your wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of
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    network printing configuration. 1 From the printer control panel, navigate to: > Reports > > Network Setup Page > Note: If an optional print server is installed, then Print cable may be malfunctioning. Consult your system support person for a solution, and then print another network setup page.
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    Custom Type 6. • The paper type setting must be manually set for all trays. Configuring Universal paper settings The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer menus. Notes: • The largest supported Universal size is 216 x 355
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    Close the paper stop when moving the printer to another location. Loading trays CAUTION-POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull the tray completely out. Note: Do not remove trays while a job prints or
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    Loading paper and specialty media 32 LGL EXEC B5 2 Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading. A5 A6 2 A 5 E X B5 E C LG L
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    . For more information, contact customer support. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position. • Make sure the width and length guides are aligned with the paper size indicators on the
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    loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the
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    maximum paper fill indicator located on the side of the width guide. 6 Insert the tray. 7 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems.
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    Loading paper and specialty media 36 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. 1
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    the tab on the left width guide, and then move the guides for the paper you are loading. 1 2 3 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface
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    faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge
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    , windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder. Linking and unlinking trays When the paper
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    the printer control panel. For more information, see "Setting the paper size and type" on page 30. Warning-Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer. The temperature of the fuser varies according to the specified paper type. Printing issues
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    load the Web page correctly. 2 Click Settings > Paper Menu. 3 From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper type column. 4 Click Submit. Using the printer settings on the computer Depending on your operating system, access the Paper
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    g/m2 (24 lb) or heavier paper. Note: Two‑sided printing is supported only for 60-90‑g/m2 (16-24‑lb) bond paper. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to
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    lb) • Multiple‑part forms or documents Selecting paper Using the appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This
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    supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing conditions). Using specialty media Tips on using card stock Card stock
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    paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: • Use labels designed specifically for laser printers
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    Paper and specialty media guide 46 • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties. • Do not use labels
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    14 in.) unless the size is specified by the software application. 2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported only in the optional 250- or 550-sheet tray if the paper size is at least 148 x 210 mm (5.8 x 8.3 in
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    in the multipurpose feeder. Supported paper types and weights The standard tray supports 60-90‑g/m2 (16-24‑lb) paper weights. The optional tray supports 60-120‑g/m2 (16-32‑lb) paper weights. The multipurpose feeder supports 60-163‑g/m2 (16-43‑lb) paper weights. Paper type Plain paper 250‑ or 550
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    specialty media guide 49 Paper type Letterhead 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper2 Rough/Cotton X 1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or
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    103 and "Storing paper" on page 46. Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print. b Click Properties, Preferences
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    computer Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or Printer Settings. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Print Settings > 2 Adjust the toner darkness. > Quality Menu
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    Click Delete. For Macintosh users 1 From the Apple Menu, navigate to either of the following: • System Preferences > Print & Scan > select a printer > Open Print Queue • System Preferences > Print & Fax > select a printer > Open Print Queue 2 From the printer window, select the print job you want to
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    in this menu appear only in network printers or printers connected to print servers. Paper menu Default Source menu Use Default Source Tray [x] MP Feeder Manual Paper Manual Envelope To Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting
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    The A6 paper size is supported only in Tray 1 and the multipurpose feeder. Tray [x] Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. Notes: • Plain Paper is the
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    Understanding the printer menus 55 Use To MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder. Notes: •
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    printer menus 56 Use To Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. Manual Paper Type Plain
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    To Specify the relative texture of the plain paper loaded. Note: Normal is the factory default setting. Specify the relative texture of the card stock loaded. Notes: • Normal is the factory default setting. • The options appear only if card stock is supported. Specify the relative texture of the
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    printer labels loaded. Note: Normal is the factory default setting. Specify the relative texture of the bond paper loaded. Note paper loaded. Note: Normal is the factory default setting. Specify the relative texture of the cotton paper loaded. Specify the relative texture of the custom paper loaded
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    Understanding the printer menus 59 Paper Weight menu Use Plain Weight Light Normal Heavy Card Stock Weight Light To Specify the relative weight of the plain paper loaded. Note: Normal is the factory default setting. Specify the relative weight of the card stock loaded. Note: Normal is the factory
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    only when the custom type is supported. Paper Loading menu Use To Recycled Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Bond Loading Duplex Off Determine and set two‑sided printing for all print jobs that specify Bond as
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    a user‑defined custom name created in the Embedded Web Server, in the Local Printer Settings Utility, or in MarkVisionTM Professional. Notes: • Paper is the factory default setting for Custom Type [x]. • The specialty media type must be supported in the selected tray or feeder in order to print from
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    only when the longest edge is shorter than the maximum width supported in the tray. To Print a report containing information about the paper loaded in trays, installed memory, total page count, alarms, timeouts, printer control panel language, TCP/IP address, status of supplies, status of the
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    asset information, such as serial number and model name. Network/Ports menu The menus in this section only appear in network printers or printers connected to print servers. Active NIC menu Use Active NIC Auto [list of available network cards] To Notes: • Auto is the factory default setting
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    , serial, and USB buffers. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated. Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. • Off
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    menu is available only in network printers or printers connected to print servers. Use To Set Hostname or change the current TCP/IP address. Note: Manually setting the IP address sets the "Enable DHCP" "Enable RARP" to Off on systems that support BOOTP and RARP. Netmask Gateway View or change
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    : • Network/Ports > Standard Network > Standard Network Setup > IPv6 • Network/Ports > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers connected to print servers. Use Enable IPv6 On Off To Enable Internet Protocol Version Six (IPv6) in the
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    . View Address* View the current IPv6 addresses. View Router Address* View the current router address. Enable DHCPv6 On Off Enable DHCPv6 in the printer. Note: On is the factory default setting. * These settings can be changed only from the Embedded Web Server. Wireless menu Note: This menu
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    Use PCL SmartSwitch On Off PS SmartSwitch On Off NPA Mode On Off Auto To Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the
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    of the parallel, serial, and network buffers. • The printer automatically restarts when the setting is changed from the printer control panel. The menu selection is then updated. Set the printer to process Macintosh binary PostScript print jobs. Notes: • Auto is the factory default setting. • On
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    Use Export Log Delete Log Delete now Do not delete To Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, connect a flash drive to the printer. • You can also download the audit log from the Embedded Web Server, and then save it on your
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    end times associated with the printer Time Zone setting. Note: On is the factory default setting. Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Notes: • On is the factory default setting. • Enable NTP is automatically set to Off if you manually set the date and
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    special hardware for those languages to appear. View the estimates of the supplies on the printer control panel, Embedded Web Server, menu settings, and the device statistics reports. Minimize the use of energy, paper, or specialty media. Notes: • Off is the factory default setting. Off resets the
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    becomes No. Specify the unit of measurement for paper sizes. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Set the amount of time the printer waits after a job is printed
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    never reprint jammed pages. Notes: • On is the factory default setting. On sets the printer to automatically dump blank pages or partially printed pages to the standard bin after a jammed page has been cleared. • Off requires the user to remove all pages from all possible jam locations. Successfully
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    1 Print Settings Setup menu Use Printer Language PCL Emulation PS Emulation 75 To Determine how the printer, while user‑defined settings. • Restore Now sets all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted. Downloads
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    Use Print Area Normal Whole Page Download Target RAM Flash Resource Save On Off 76 To Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at
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    Separator Source Tray [x] Multi‑Purpose Feeder To Specify whether two‑sided (duplex) printing is set as the default for all print jobs. Notes: • "1 sided" is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: 1 Click File > Print. 2 Click
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    Saver Border None Solid Quality menu Use Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Off Fonts Horizontally Vertically Both directions Isolated Toner Darkness 1-10 To Print multiple‑page images on one side of a paper. Notes: • Off is the factory default setting
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    default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the Print dialog and pop‑up menus. • To set this option
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    printer menus 80 XPS menu Use Print Error Pages Off On PostScript menu Use Print PS Error On Off Lock PS Startup Mode On Off Font Priority Resident Flash PCL Emul menu Use Font Source Resident Download Flash All Font Name Courier 10 To Print card is installed and operating properly. • Make sure
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    Symbol sets support the different languages or specific program, such as math symbols for scientific text. Only the supported symbol sets , Paper Size, and Orientation settings. Select the Paper Size and Orientation you want before setting Lines per Page. Set the printer to print on A4‑size paper.
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    Understanding the printer menus 82 Use PCL Emulation Settings Auto CR after LF On Off PCL Emulation Settings Auto LF after CR On Off Tray Renumber Assign MP Feeder Off None 0-199 Assign Tray [x] Off None 0-199 Assign Manual Paper Off None 0-199 Assign Manual Env Off None 0-199 Tray Renumber View
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    Lexmark supports the use of recycled office paper produced specifically for use in laser printers. For more information on recycled papers that work well with your printer, see "Using recycled paper and other office papers" on page 44. Conserving supplies Use both sides of the paper If your printer
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    Use all the settings associated with Energy and Paper modes. Paper • Enable the automatic two‑sided (duplex) printing feature. • Turn off print log features. 2 Press . Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and
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    . 2 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep mode. 3 Click Submit. Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > General Settings > > Timeouts > > Sleep Mode > 2 In the Sleep Mode field
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    settings on the computer Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings Utility or Print Settings. Using Schedule Power Modes Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready state
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    are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: 1 Go to www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your country or
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    uses standard random access memory (RAM) to temporarily buffer user data during simple print jobs. Your printer may use two forms of non-volatile memory: EEPROM and NAND (flash memory). Both types are used to store operating system, device settings, and network information. Erase the content
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    that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server Administrator's Guide for additional information: 1 Go to http://support.lexmark.com, and then click SELECT
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    to prevent damage to the exterior of the printer. 5 Make sure all areas of the printer are dry before sending a new print job. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of
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    third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components. Ordering toner cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19752 standard. • Extremely low print coverage for extended
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    , visit www.lexmark.com/regions. Item Regular cartridge Worldwide High Yield Toner Cartridge 500HA1 1 This cartridge is supported only in MS310d and MS310dn printer models. 2 This cartridge is supported only in MS410d and MS410dn printer models. 3 This cartridge is supported only in MS510dn
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    in MS410d and MS410dn printer models. 3 This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models. Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For
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    the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
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    Maintaining the printer 95 6 Close the front door. Replacing the imaging unit 1 Press the button on the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle.
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    imaging unit out of the printer. 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing materials from the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems
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    the printer 97 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
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    98 • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers
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    and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • Print a network setup page or menu settings page, and
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    Managing the printer 100 Notes: • Selectable alerts can be set on the toner cartridge and imaging unit. • All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is
  • Lexmark MS410 | User's Guide - Page 101
    and messages, and Network/Port menu settings. All downloads stored in the RAM are deleted. From the printer control panel, navigate to: > Settings > > General Settings > > Factory Defaults > > Restore Now > Creating a printer control panel PIN The Panel PIN Protect menu lets you restrict access to
  • Lexmark MS410 | User's Guide - Page 102
    then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Panel PIN Protect. 3 From the Create User PIN or Create Admin PIN assigned with a User PIN. 6 Click Submit. If you try to access a PIN‑protected menu from the printer control panel, the printer will require you
  • Lexmark MS410 | User's Guide - Page 103
    jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. • Do not load too
  • Lexmark MS410 | User's Guide - Page 104
    not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended
  • Lexmark MS410 | User's Guide - Page 105
    the indicated tray out, and then remove the jammed paper. 5 Multipurpose feeder Jam, MP feeder. [250.xx] Remove all paper from the multipurpose feeder, and then remove the jammed paper. 6 Front door Jam, front door. [20y.xx] Open the front door, and then remove the toner cartridge, imaging unit
  • Lexmark MS410 | User's Guide - Page 106
    the right side of the printer, and then open the front door. 1 2 2 Pull the toner cartridge out using the handle. 3 Lift the green handle, and then pull the imaging unit out of the printer. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of
  • Lexmark MS410 | User's Guide - Page 107
    surface. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. 5 Lift the green flap in front of the printer. 6 Firmly grasp the jammed paper on each side, and then gently pull it out. Note
  • Lexmark MS410 | User's Guide - Page 108
    then insert the imaging unit into the printer. 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. 9 Close the front door. 10 From the printer control panel, press to clear
  • Lexmark MS410 | User's Guide - Page 109
    door. 1 2 2 Gently pull down the rear door. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all
  • Lexmark MS410 | User's Guide - Page 110
    doors. 5 From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.xx] 1 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 From the printer control panel, press to clear the
  • Lexmark MS410 | User's Guide - Page 111
    it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. 3 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all
  • Lexmark MS410 | User's Guide - Page 112
    jams 112 4 Insert the tray. 5 From the printer control panel, press to clear the message and continue printing. Jam, tray [x] [24y.xx] 1 Pull out the tray completely. 2 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
  • Lexmark MS410 | User's Guide - Page 113
    113 3 Insert the tray. 4 From the printer control panel, press to clear the message and continue printing. Jam, MP feeder [250.xx] 1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Flex
  • Lexmark MS410 | User's Guide - Page 114
    114 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if the toner cartridge and imaging unit are both MICR or non-MICR supplies. Note: For the list of supported supplies, see the "Maintaining the printer" chapter of the User's Guide or
  • Lexmark MS410 | User's Guide - Page 115
    low [84.xy] You may need to order an imaging unit. If necessary, press continue printing. on the printer control panel to clear the message and Change [paper source] to [custom type name]. Load [orientation]. Try one or more of the following: • Load the correct size and type of paper in the tray
  • Lexmark MS410 | User's Guide - Page 116
    on the printer control panel. • Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. • Cancel the print job. Insert tray [x] Insert the indicated tray into the printer. Memory low, no
  • Lexmark MS410 | User's Guide - Page 117
    ] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that
  • Lexmark MS410 | User's Guide - Page 118
    Troubleshooting 118 Load [paper source] with [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the
  • Lexmark MS410 | User's Guide - Page 119
    control panel, press • Decrease the resolution setting. • Install additional printer memory. to clear the message. Non‑Lexmark [supply type], see User's Guide [33.xy] Note: The supply type can either be a toner cartridge or imaging unit. The printer has detected a non‑Lexmark supply or part
  • Lexmark MS410 | User's Guide - Page 120
    's Guide or visit www.lexmark.com. Printer restart. Check last job. Press on the printer control panel to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Replace cartridge, printer region mismatch [42.xy] Install a toner
  • Lexmark MS410 | User's Guide - Page 121
    the error code shown on the printer control panel. • The x and y values must match for printing to continue. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the
  • Lexmark MS410 | User's Guide - Page 122
    Troubleshooting 122 Replace unsupported cartridge [32.xy] Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the "Replacing supplies" section of the User's Guide.
  • Lexmark MS410 | User's Guide - Page 123
    continue printing. Note: If the error message remains, then the flash memory device may be defective and need to be replaced. Solving printer problems • "Basic printer problems" on page 123 • "Option problems" on page 125 • "Paper feed problems" on page 128 Basic printer problems The printer is
  • Lexmark MS410 | User's Guide - Page 124
    to step 9. Check if one end of the printer cable is plugged into a port on the printer and the other to the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Connect the
  • Lexmark MS410 | User's Guide - Page 125
    correct printer driver installed? Step 12 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Contact customer support. Is the printer working? Printer display is blank Action Step 1 Press the Sleep button on the printer control panel
  • Lexmark MS410 | User's Guide - Page 126
    printer driver" on page 22. b Resend the print job. The problem is solved. Contact customer support. Does the internal option operate correctly? Tray problems Action Yes No Step 1 The problem is solved. Go to step 2. a Open the tray and do one or more of the following: • Check for paper
  • Lexmark MS410 | User's Guide - Page 127
    Manually add the tray in the printer driver. Is the tray available in the printer driver? Step 5 Check if the option is selected. a From the application you are using, select the option. For Mac OS X version 9 users, make sure the printer is set up in Chooser. b Resend the print job. The problem
  • Lexmark MS410 | User's Guide - Page 128
    Troubleshooting 128 Paper feed problems Paper frequently jams Action Yes Step 1 Go to step 2. a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size
  • Lexmark MS410 | User's Guide - Page 129
    Troubleshooting 129 Jammed pages are not reprinted Action a Turn on jam recovery. 1 From the printer control panel, navigate to: Yes No The problem is solved. Contact customer support. > Settings > > General Settings > > Print Recovery > > Jam Recovery > 2 Press the arrow buttons until On or
  • Lexmark MS410 | User's Guide - Page 130
    is available at http://support.lexmark.com. b Resend the print job. The problem is solved. Contact customer support. Do the jobs print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be
  • Lexmark MS410 | User's Guide - Page 131
    supported by the tray. b Resend the print job. Yes No The problem is solved. Go to step 2. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved. a From the Paper menu on the printer control panel, set the paper size and type to match the paper loaded
  • Lexmark MS410 | User's Guide - Page 132
    From the printer control panel, set the paper size and type in the Paper The problem is solved. Contact customer menu to match the paper loaded in the trays to be linked. support. Note: The paper size and type must match for trays to be linked. b Resend the print job. Do the trays link correctly
  • Lexmark MS410 | User's Guide - Page 133
    Troubleshooting 133 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software
  • Lexmark MS410 | User's Guide - Page 134
    Troubleshooting 134 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: > Reports > > Print Fonts > 2 Press
  • Lexmark MS410 | User's Guide - Page 135
    print quality problems. 3 Reinstall the imaging unit, and then the cartridge. b Resend the print job. Is the printer still printing blank pages? Step 3 Replace the imaging unit, and then resend the print job. Contact customer support. Is the printer still printing blank pages? No The problem
  • Lexmark MS410 | User's Guide - Page 136
    Troubleshooting 136 Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the
  • Lexmark MS410 | User's Guide - Page 137
    the imaging unit, and then resend the print job. Contact customer support. Do shadow images still appear on prints? No Load paper with the correct paper type and weight in the tray. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. The problem
  • Lexmark MS410 | User's Guide - Page 138
    problem is solved. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Go to step 2. Are the margins correct? Step 2 From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray
  • Lexmark MS410 | User's Guide - Page 139
    printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Do the paper type and weight match the type and weight of the paper in the tray? Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences
  • Lexmark MS410 | User's Guide - Page 140
    b Resend the print job. From the printer Go to step 5. control panel, set the paper texture in the Paper menu to match the paper loaded in the tray. Go to step 6. The problem is solved. Do print irregularities still appear? Step 6 Replace the imaging unit, and then resend the print job. Do
  • Lexmark MS410 | User's Guide - Page 141
    the imaging unit, and then resend the print job. Do the repeating defects still appear? Contact customer support at http://support.lexma rk.com or your service representative. The problem is solved. Print is too dark Action Yes Step 1 Go to step 2. a From the Quality menu on the printer
  • Lexmark MS410 | User's Guide - Page 142
    the printer control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Go to step 5. Go to step 6. The problem is solved. Is the print still too dark? Step 6 Replace the imaging unit, and then resend the print job. Contact customer support. The
  • Lexmark MS410 | User's Guide - Page 143
    the toner darkness. Note: 8 is the factory default setting. b Resend the print job. No The problem is solved. Is the print still too light? Step 2 Go to step 3. From the printer control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray. Is
  • Lexmark MS410 | User's Guide - Page 144
    7 Replace the imaging unit, and then resend the print job. Contact customer support. Is the print still too light? No The problem is solved. The problem is solved. Skewed print AAABBBC)CCDDD)EEE Action Yes Step 1 Go to step 2. a Move the width and length guides in the tray to the correct
  • Lexmark MS410 | User's Guide - Page 145
    support. Is the printer printing solid black pages? No The problem is solved. The problem is solved. Transparency print quality is poor Action Yes Step 1 Go to step 2. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper
  • Lexmark MS410 | User's Guide - Page 146
    appear on prints? Step 5 Replace the imaging unit, and then resend the print job. Contact customer support. Do streaked horizontal lines appear on prints? No The problem is solved. Change the paper type and weight to match the paper loaded in the tray. The problem is solved. The problem is solved
  • Lexmark MS410 | User's Guide - Page 147
    imaging unit, and then the cartridge. b Resend the print job. Do streaked vertical lines appear on prints? 147 No The problem is solved. Do one or more of the following: • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray. • Change the paper
  • Lexmark MS410 | User's Guide - Page 148
    3. a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. Do horizontal voids appear on prints? Step 3 Go to step 4. a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit
  • Lexmark MS410 | User's Guide - Page 149
    a Load the indicated tray or feeder with a recommended type of paper. b Resend the print job. The problem is solved. Do vertical voids appear on prints? Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit
  • Lexmark MS410 | User's Guide - Page 150
    imaging unit, and then resend the print job. Do toner specks appear on prints? Yes Contact customer support. No The problem is solved. Toner rubs off ABC DEF Leading edge Trailing edge Action Yes No Step 1 Go to step 2. From the Paper menu on the printer control panel, check the paper
  • Lexmark MS410 | User's Guide - Page 151
    cable may be defective. Contact your system support person for a solution, and then print another network setup page. c Open a Web browser, and then type the printer IP address. d Press Enter. Does the Embedded Web Server open? Step 4 The problem is solved. Check if the cable connections
  • Lexmark MS410 | User's Guide - Page 152
    : Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems. E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond and provide you with information to
  • Lexmark MS410 | User's Guide - Page 153
    verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit http://support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com
  • Lexmark MS410 | User's Guide - Page 154
    's authority to operate this equipment. Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute
  • Lexmark MS410 | User's Guide - Page 155
    Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232-3000 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003. Avis de conformité aux normes de
  • Lexmark MS410 | User's Guide - Page 156
    for disposal and recycling options. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start
  • Lexmark MS410 | User's Guide - Page 157
    operation, user maintenance, or prescribed service condition. Laser advisory label A laser notice label may be affixed to this printer as shown: DANGER - Invisible laser radiation when cartridges el interbloqueo desactivado. Evite la exposición al haz de láser. FARA - Osynlig laserstrålning när
  • Lexmark MS410 | User's Guide - Page 158
    Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other of time the printer waits after a job is printed before it enters Hibernate mode can
  • Lexmark MS410 | User's Guide - Page 159
    Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner licensed service, this device is intended to be operated indoors and away from windows
  • Lexmark MS410 | User's Guide - Page 160
    rence radio au service faisant l'objet d'une licence, cet appareil doit être utilisé à l'intérieur et loin des fenêtres afin de garantir une numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada. Notice to users in the
  • Lexmark MS410 | User's Guide - Page 161
    CE marking. Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., relevant provisions of Directive 1999/5/EC. Por medio de la presente, Lexmark International, Inc. declara que este producto cumple
  • Lexmark MS410 | User's Guide - Page 162
    1999/5/ES. Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG. Patent acknowledgment The use of this product or service is subject to the reasonable, non
  • Lexmark MS410 | User's Guide - Page 163
    , or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for such item. To obtain warranty service you may be
  • Lexmark MS410 | User's Guide - Page 164
    with Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer -Operation of a product beyond the limit of its duty cycle -Use of printing media outside of Lexmark specifications
  • Lexmark MS410 | User's Guide - Page 165
    claim by you based on a third party claim. This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this
  • Lexmark MS410 | User's Guide - Page 166
    89 confidential jobs modifying print settings 100 configuration information wireless network 25 configurations printer 9 Configure MP menu 57 configuring multiple printers 101 supply notifications, imaging unit 99 supply notifications, toner cartridge 99 configuring custom paper types 40 configuring
  • Lexmark MS410 | User's Guide - Page 167
    86 I imaging unit ordering 93 replacing 95 Imaging unit low [84.xy] 115 Imaging unit nearly low [84.xy] 114 Imaging unit very low, [x] estimated pages remain [84.xy] 114 Insert tray [x] 116 installing optional tray 19 installing an optional card 17 installing optional tray 19 installing printer on
  • Lexmark MS410 | User's Guide - Page 168
    in printer driver 22 ordering imaging unit 93 ordering supplies toner cartridges 91 P paper characteristics 42 letterhead 43 loading, multipurpose feeder 36 preprinted forms 43 recycled 44, 83 selecting 43 storing 46 unacceptable 43 Universal size setting 30 paper feed troubleshooting message
  • Lexmark MS410 | User's Guide - Page 169
    .xy] 121 Replace unsupported cartridge [32.xy] 122 Replace unsupported imaging unit [32.xy] 122 Too many trays. Remove some. [58] 123 printer options troubleshooting internal option is not detected 125 memory card 127 tray problems 126 printer problems, solving basic 123 Printer restart. Check last
  • Lexmark MS410 | User's Guide - Page 170
    on prints 147 streaks appear 149 Substitute Size menu 57 supplies checking status 90 conserving 83 storing 93 using genuine Lexmark 91 using recycled paper 83 supplies, ordering imaging unit 93 toner cartridges 91 supply notifications configuring 99 supported paper sizes 47 supported paper types
  • Lexmark MS410 | User's Guide - Page 171
    streaks on a page 149 troubleshooting, printer options internal option is not detected 125 memory card 127 tray problems 126 U unacceptable paper 43 uneven print density 150 Universal paper size setting 30 Universal Setup menu 62 unlinking trays 39 updating options in printer driver 22 USB port 20
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MS410 Series
User's Guide
August 2012
www.lexmark.com
Machine type(s):
4514
Model(s):
420, 430