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Lexmark MS410 User's Guide - Page 123

Too many trays. Remove some. [58], Flash memory unformatted [53], Solving printer problems

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Troubleshooting 123 Too many trays. Remove some. [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra trays. 4 Connect the power cord to the electrical outlet. 5 Turn the printer back on. Flash memory unformatted [53] Try one or more of the following: • From the printer control panel, press • Format the flash memory device. to stop the defragmentation and continue printing. Note: If the error message remains, then the flash memory device may be defective and need to be replaced. Solving printer problems • "Basic printer problems" on page 123 • "Option problems" on page 125 • "Paper feed problems" on page 128 Basic printer problems The printer is not responding Action Step 1 Make sure the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Press the Sleep button to wake the printer from Sleep mode or Hibernate mode. Go to step 3. Go to step 4. Plug one end of the power cord into the printer and the other to a properly grounded electrical outlet.

Section	Page
Contents	2
Safety information	5
Learning about the printer	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Using the printer control panel	11
Understanding the colors of the indicator and Sleep button lights	12
Using the Embedded Web Server	12
Using the Local Printer Settings Utility	13
Additional printer setup	14
Installing internal options	14
Available internal options	14
Accessing the controller board	14
Installing a memory card	15
Installing an optional card	17
Installing hardware options	19
Installing optional trays	19
Attaching cables	20
Setting up the printer software	21
Installing the printer software	21
Installing the Local Printer Settings Utility	22
Updating available options in the printer driver	22
Networking	23
Preparing to set up the printer on an Ethernet network	23
Installing the printer on an Ethernet network	24
Preparing to set up the printer on a wireless network	25
Connecting the printer to a wireless network using Wi-Fi Protected Setup	26
Connecting the printer to a wireless network using the printer software	27
Using the Wireless Setup Utility (Windows only)	27
Using the Wireless Setup Assistant (Macintosh only)	27
Connecting the printer to a wireless network using the Embedded Web Server	28
Verifying printer setup	28
Printing a menu settings page	28
Printing a network setup page	29
Loading paper and specialty media	30
Setting the paper size and type	30
Configuring Universal paper settings	30
Using the standard bin and paper stop	31
Loading trays	31
Loading the multipurpose feeder	36
Linking and unlinking trays	39
Linking and unlinking trays	39
Configuring a custom paper type name	40
Configuring a custom paper type	40
Assigning a custom paper type	41
Paper and specialty media guide	42
Paper guidelines	42
Paper characteristics	42
Unacceptable paper	43
Selecting paper	43
Selecting preprinted forms and letterhead	43
Using recycled paper and other office papers	44
Using specialty media	44
Tips on using card stock	44
Tips on using envelopes	45
Tips on using labels	45
Tips on using letterhead	46
Tips on using transparencies	46
Storing paper	46
Supported paper sizes, types, and weights	47
Supported paper sizes	47
Supported paper types and weights	48
Printing	50
Printing a document	50
Printing a document	50
Adjusting toner darkness	50
Printing information pages	51
Printing a font sample list	51
Canceling a print job	51
Canceling a print job from the printer control panel	51
Canceling a print job from the computer	52
Understanding the printer menus	53
Menus list	53
Paper menu	53
Default Source menu	53
Paper Size/Type menu	54
Configure MP menu	57
Substitute Size menu	57
Paper Texture menu	57
Paper Weight menu	59
Paper Loading menu	60
Custom Types menu	61
Universal Setup menu	62
Reports menu	62
Reports menu	62
Network/Ports menu	63
Active NIC menu	63
Standard Network or Network [x] menu	63
Reports menu	64
Network Card menu	65
TCP/IP menu	65
IPv6 menu	66
Wireless menu	67
AppleTalk menu	67
Standard USB menu	68
SMTP Setup menu	69
Security menu	70
Security Audit Log menu	70
Set Date and Time menu	71
Settings menu	72
General Settings menu	72
Print Settings	75
Setup menu	75
Finishing menu	77
Quality menu	78
Utilities menu	79
XPS menu	80
PostScript menu	80
PCL Emul menu	80
Saving money and the environment	83
Saving paper and toner	83
Using recycled paper	83
Conserving supplies	83
Saving energy	84
Using Eco-Mode	84
Using Hibernate mode	84
Adjusting Sleep mode	85
Setting Hibernate Timeout	86
Using Schedule Power Modes	86
Recycling	87
Recycling Lexmark products	87
Recycling Lexmark packaging	87
Returning Lexmark cartridges for reuse or recycling	87
Securing the printer	88
Using the security lock feature	88
Statement of Volatility	88
Erasing volatile memory	89
Erasing non-volatile memory	89
Finding printer security information	89
Maintaining the printer	90
Cleaning the printer	90
Cleaning the printer	90
Checking the status of parts and supplies	90
Checking the status of parts and supplies	90
Estimated number of remaining pages	91
Ordering supplies	91
Using genuine Lexmark parts and supplies	91
Ordering toner cartridges	91
Ordering an imaging unit	93
Storing supplies	93
Replacing supplies	94
Replacing the toner cartridge	94
Replacing the imaging unit	95
Moving the printer	97
Before moving the printer	97
Moving the printer to another location	98
Shipping the printer	98
Managing the printer	99
Finding advanced networking and administrator information	99
Checking the virtual display	99
Viewing reports	99
Configuring supply notifications from the Embedded Web Server	99
Modifying confidential print settings	100
Copying printer settings to other printers	101
Restoring factory default settings	101
Creating a printer control panel PIN	101
Clearing jams	103
Avoiding jams	103
Understanding jam messages and locations	104
Jam, front door [20y.xx]	106
Jam, rear door [20y.xx]	109
Jam, standard bin [20y.xx]	110
Jam, pull tray 1. Push down blue flap. [23y.xx]	111
Jam, tray [x] [24y.xx]	112
Jam, MP feeder [250.xx]	113
Troubleshooting	114
Understanding the printer messages	114
Cartridge, imaging unit mismatch [41.xy]	114
Cartridge nearly low [88.xy]	114
Cartridge very low, [x] estimated pages remain [88.xy]	114
Cartridge low [88.xy]	114
Imaging unit nearly low [84.xy]	114
Imaging unit very low, [x] estimated pages remain [84.xy]	114
Imaging unit low [84.xy]	115
Change [paper source] to [custom type name]. Load [orientation].	115
Change [paper source] to [custom string]. Load [orientation].	115
Change [paper source] to [paper size]. Load [orientation].	115
Change [paper source] to [paper type] [paper size]. Load [orientation].	115
Close front door	115
Complex page may misprint [39]	116
Defective flash memory [51]	116
Paper too short [34]	116
Insert tray [x]	116
Memory low, no Resource Save [35]	116
Cannot collate large document [37]	117
Cannot defrag flash memory [37]	117
Load [paper source] with [custom type name] [orientation]	117
Load [paper source] with [custom string] [orientation]	117
Load [paper source] with [paper size] [orientation]	118
Load [paper source] with [paper type] [paper size] [orientation]	118
Load MP feeder with [custom type name] [orientation]	118
Load MP feeder with [custom string] [orientation]	118
Load MP feeder with [paper size] [orientation]	119
Load MP feeder with [paper type] [paper size] [orientation]	119
Memory full [38]	119
Non-Lexmark [supply type], see User’s Guide [33.xy]	119
Network error, port [x] [54]	120
Flash memory full [52]	120
Replace cartridge, 0 estimated pages remain [88.xy]	120
Printer restart. Check last job.	120
Replace cartridge, printer region mismatch [42.xy]	120
Replace imaging unit, 0 estimated pages remain [84.xy]	121
Reinstall missing or unresponsive cartridge [31.xy]	121
Reinstall missing or unresponsive imaging unit [31.xy]	121
Replace unsupported cartridge [32.xy]	122
Replace unsupported imaging unit [32.xy]	122
Bin full. Remove paper.	122
Network error, standard port [54]	122
Parallel port disabled [56]	122
Rear USB port disabled [56]	122
Too many trays. Remove some. [58]	123
Flash memory unformatted [53]	123
Solving printer problems	123
Basic printer problems	123
The printer is not responding	123
Printer display is blank	125
Option problems	125
Cannot detect internal option	125
Tray problems	126
Cannot detect memory card	127
Paper feed problems	128
Paper frequently jams	128
Paper jam message remains after jam is cleared	128
Jammed pages are not reprinted	129
Solving print problems	129
Printing problems	129
Print jobs do not print	129
Printing slows down	130
Print job takes longer than expected	131
Job prints from the wrong tray or on the wrong paper	131
Incorrect characters print	132
Tray linking does not work	132
Large jobs do not collate	133
Unexpected page breaks occur	133
Print quality problems	134
Characters have jagged or uneven edges	134
Printer is printing blank pages	134
Clipped pages or images	135
Shadow images appear on prints	136
Gray background on prints	137
Incorrect margins on prints	138
Paper curl	139
Print irregularities	140
Repeating defects appear on prints	141
Print is too dark	141
Print is too light	143
Skewed print	144
Printer is printing solid black pages	145
Transparency print quality is poor	145
Streaked horizontal lines appear on prints	146
Streaked vertical lines appear on prints	147
Horizontal voids appear on prints	148
Vertical voids appear on prints	149
Toner specks appear on prints	150
Toner rubs off	150
Uneven print density	150
Embedded Web Server does not open	151
Contacting customer support	152
Notices	153
Product information	153
Edition notice	153
GOVERNMENT END USERS	154
Trademarks	154
Federal Communications Commission (FCC) compliance information statement	154
Modular component notice	155
Licensing notices	155
Noise emission levels	155
Waste from Electrical and Electronic Equipment (WEEE) directive	156
Product disposal	156
Static sensitivity notice	156
ENERGY STAR	156
Temperature information	157
Laser notice	157
Laser advisory label	157
Power consumption	157
Product power consumption	157
Sleep Mode	158
Hibernate Mode	158
Off mode	159
Total energy usage	159
European Community (EC) directives conformity	159
Regulatory notices for wireless products	159
Exposure to radio frequency radiation	159
Industry Canada (Canada)	159
Notice to users in the European Union	160
Patent acknowledgment	162
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	163