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Lexmark Optra S Service Manual - Page 33

or 3. 975 - Unrecognizable Network Card x. Replace, x. Replace Network Card x.

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4059-XXX Error Code Action 956 Configuration ID Indicates a problem with the Configuration ID. This error occurs because the engine received a configuration ID from the controller software which is not valid for the level of engine code existing in the printer. Setting the configuration ID correctly should fix this error. The ID can be set via the NPA data stream or operator panel. Note: This error is not generated at POR to allow the servicer a method of resetting the configuration ID. However, setting the configuration ID is the only operation that the servicer can perform. See "Setting Configuration ID" on page 3-20. 960 RAM Memory Error Indicates a DRAM Memory Error on the controller board. Replace the controller board. 961 RAM in Slot Replace the SIMM in Slot 1. If this does not fix the 1 is Bad. problem, replace the controller board. 962 RAM in Slot Replace the SIMM in Slot 2. If this does not fix the 2 is Bad. problem, replace the controller board. 964 Emulation Error 965 Emulation Error Indicates a failure within the Download Emulation which is programmed into the code overlay SIMM. The specific error is as follows: 964 - Download Emulation CRC Failure. Checksum Failure. 965 - Download Emulation Outdated, The Download Emulation and the controller code are incompatible. Go to "Disabling Download Emulations" on page 3-3. 975 - 979 Network Card X The following errors indicate a failure with the network card in the specified slot. X=any card installed in slots 1,2 or 3. 975 - Unrecognizable Network Card x. Replace Network Card x. 976 - Unrecoverable software error in Network Card x. 977 - Controller software detects that a Network Card is installed in slot x but cannot establish communications with it. 978 - Bad checksum while programming Network Card x. Replace Network Card x. 979 - Flash parts failed while programming Network Card x. 980 Comm The engine is experiencing unreliable communications to the specified device. 981 The engine protocol violation detected by the specified device. Diagnostic Information 2-6

Section	Page
1. General Information	22
Options	25
Maintenance Approach	26
Tools Required For Service	26
Acronyms	27
2. Diagnostic Information	28
Start	28
Service Error Codes	29
User Status Messages	39
User Error Messages	43
Power-On Self Test (POST)	51
Symptom Tables	52
Service Checks	55
Charge Roll Service Check	56
Cover Open Switch/Cable Service Check	58
Dead Machine Service Check	59
Duplex Option Service Check	62
Envelope Feeder Option Service Check	66
Erase Lamp Service Check	73
Fan Service Check	74
Fuser Service Check	75
Fuser Envelope Conditioner Solenoid Service Check	78
Input Sensor Service Check	84
Input Tray(s) Option Service Check	85
High Capacity Feeder Input Tray Service Check	88
Main Drive Service Check	100
Operator Panel Service Check	101
Options Service Check	103
Output Bin Sensor Standard Tray Service Check	105
Output Expander Service Check	106
Paper Feed Service Check	113
Parallel Port Service Check	116
Printhead Service Check	116
Print Quality Service Check	118
Smart Cartridge Service Check	129
Serial Port Service Check	131
Toner Sensor Service Check	131
Transfer Roll Service Check	132
3. Diagnostic Aids	134
Diagnostic Mode	134
Device Tests	135
Quick Disk Test	135
Disk Test/Clean	135
Flash Test	136
Disabling Download Emulations	136
Duplex Tests	137
Duplex Quick Test	137
Duplex Sensor Test	138
Duplex Motor Test	138
Duplex Feed 1 Test	140
Duplex Feed 2 Test	140
Error Log	141
Viewing the Error Log	141
Clearing the Error Log	141
Hardware Tests	142
LCD Test	142
Button Test	142
DRAM Memory Test	143
ROM Memory Test	143
Parallel Wrap Test	144
Serial Wrap Test	145
Input Tray Tests	147
Input Tray Feed Test	147
Input Tray Sensor Test	147
Output Bin Test - Standard Bin	148
Output Bin Feed Test	148
Output Bin Sensor Test	149
Output Bin X Sensor Test	149
Base Sensor Test	150
Print Registration	151
Printer Setup	152
Setting the Page Count	152
Viewing the Permanent Page Count	152
Maintenance Page Count (2420/2450/2455/3455)	153
Setting Configuration ID	153
Restore EP Factory Defaults	154
Print Tests	155
Print Quality Test Pages	156
Printing Menu Settings Page	157
Autocompensator Operation	158
Autoconnect System, Paper Tray Options, Envelope Feeder and Output Expander Operations	159
Fuser Operation	160
Paper Feed Jams	162
4. Repair Information	164
Handling ESD-Sensitive Parts	164
Adjustment Procedures	165
Duplex Motor Drive Belts	165
Fuser Solenoid Adjustment	166
Gap Adjustment	166
Printhead Assembly Adjustment	167
Paper Alignment Assembly Adjustment	168
Screw Identification Table	170
Removal Procedures	175
Covers	175
Center Pan Assembly	181
Controller Board	182
Developer Drive Assembly	183
Duplex Board	184
Duplex Front Cover Assembly	184
Duplex Front Cover Door	184
Duplex Front Cover Door Switch	184
Duplex Motor	185
Engine Board	186
EP Frame Assembly	186
Fans	187
Fuser	189
Fuser Board	190
Fuser Cover	191
Fuser Detack Fingers	192
Fuser Detack Housing Assembly	192
Fuser Transfer Plate	193
Fuser Envelope Conditioner Solenoid	194
Fuser Exit Flag Assembly	194
Fuser Exit Roll Assembly	195
Fuser Lamp	196
Fuser Lower Exit Guide Assembly	196
High Voltage Power Supply	197
Inner EMC Shield	198
Inner Paper Deflector Assembly	199
Integrated Tray Compensator Assembly	200
Integrated Tray Compensator Pick Roll Assembly	201
Interconnect Board Assembly	202
Left Side Frame	204
Low Voltage Power Supply	206
Main Drive Assembly	207
Main Drive Motor	208
Multipurpose Tray/Lower Deflector Assembly	209
Operator Panel	211
Operator Panel Cable/Cover Open Switch Assembly	212
Optional 250/500 Paper Tray Assembly	213
Outer EMC Shield	214
Paper Alignment Assembly	215
Paper Input Sensor	216
Paper Size Sensing Board	217
Pick Roll	217
Printhead	218
Redrive Assembly	219
Right Side Frame	220
Smart Cartridge Contacts	221
Toner Sensor	222
Transfer Roll Assembly	223
Upper Paper Deflector Assembly	223
Upper Front Cover Hinge Assembly	224
Upper Front Cover Interlock Switch Assembly	225
5. Connector Locations	226
Low Voltage Power Supply	226
High Voltage Power Supply	228
Engine Board	229
Fuser Board	236
Interconnect Board	239
Envelope Option Board	242
Duplex Option Board	244
Autoconnect - Top	246
Output Expander Control Board - Level 1 Stepper Motor	247
Output Expander Control Board - Level 2 DC Motor	249
6. Preventive Maintenance	251
Safety Inspection Guide	251
Lubrication Specifications	251
Scheduled Maintenance (2420/2450/2455/3455)	252
7. Parts Catalog	253
How To Use This Parts Catalog	253
Assembly 1: Covers	254
Assembly 2: Frame	258
Assembly 3: Printhead	262
Assembly 4: Paper Feed (Autocompensator)	264
Assembly 5: Paper Feed - Multipurpose Unit	266
Assembly 6: Paper Feed - Alignment	268
Assembly 7: Paper Feed - Output	270
Assembly 8: Integrated Paper Tray - 250 Sheet	272
Assembly 9: Main Drive	274
Assembly 10: Developer Drive	276
Assembly 11: Fuser	278
Assembly 12: Transfer	284
Assembly 13: Charging	286
Assembly 14: Electronics	288
Assembly 15: 250 Sheet Tray	300
Assembly 16: 500 Sheet Tray	304
Assembly 17: 500/500 Dual Tray	308
Assembly 18: Duplex	312
Assembly 19: Output Expander	318
Assembly 20: Envelope Feeder	322
Assembly 21: High Capacity Feeder	326
Assembly 22: Kiosk - Vertical Paper Adapter	336
Assembly 23: Kiosk - Horizontal Paper Adapter	338
Assembly 24: Options	340
Assembly 25: Miscellaneous	342

Match case Limit results 1 per page

Diagnostic Information

2-6

4059-XXX

956 Configuration

Indicates a problem with the Configuration ID. This error

occurs because the engine received a configuration ID

from the controller software which is not valid for the

level of engine code existing in the printer. Setting the

configuration ID correctly should fix this error. The ID can

be set via the NPA data stream or operator panel.

Note: This error is not generated at POR to allow the

servicer a method of resetting the configuration ID.

However, setting the configuration ID is the only

operation that the servicer can perform. See

“Setting

Configuration ID” on page 3-20

960 RAM

Memory Error

Indicates a DRAM Memory Error on the controller board.

Replace the controller board.

961 RAM in Slot

1 is Bad.

Replace the SIMM in Slot 1. If this does not fix the

problem, replace the controller board.

962 RAM in Slot

2 is Bad.

Replace the SIMM in Slot 2. If this does not fix the

problem, replace the controller board.

964 Emulation

Error

Indicates a failure within the Download Emulation which

is programmed into the code overlay SIMM. The specific

error is as follows:

964 - Download Emulation CRC Failure. Checksum

Failure.

965 - Download Emulation Outdated, The Download

Emulation and the controller code are incompatible. Go

“Disabling Download Emulations” on page 3-3

965 Emulation

Error

975 - 979

Network Card X

The following errors indicate a failure with the network

card in the specified slot. X=any card installed in slots

1,2 or 3. 975 - Unrecognizable Network Card x. Replace

Network Card x.

976 - Unrecoverable software error in Network Card x.

977 - Controller software detects that a Network Card is

installed in slot x but cannot establish communications

with it.

978 - Bad checksum while programming Network Card

x. Replace Network Card x.

979 - Flash parts failed while programming Network

Card x.

980 <device>

Comm

The engine is experiencing unreliable communications

to the specified device.

981 <device>

The engine protocol violation detected by the specified

device.

Error Code

Action