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Lexmark Pro715 User's Guide - Page 140

Printhead Missing, clicks, User's Guide

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Troubleshooting 140 3 Wipe the printhead contacts and the contacts inside the printhead carrier using a clean, lint‑free cloth. 4 Reinsert the printhead, and then close the latch until it clicks into place. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. If the problem persists, then contact customer support. Printhead Missing Try one or more of the following: • Install the printhead. 1 Open the printer, and then lift the carrier latch. 2 Insert the printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see "Replacing ink cartridges" in the User's Guide.

Section	Page
Contents	2
Safety information	6
About your printer	7
Thank you for choosing this printer!	7
Minimizing your printer's environmental impact	7
Finding information about the printer	8
Understanding the parts of the printer	10
Ordering and replacing supplies	13
Ordering ink cartridges	13
Using genuine Lexmark ink cartridges	14
Replacing ink cartridges	14
Ordering paper and other supplies	15
Recycling Lexmark products	16
Using the printer control panel buttons and menus	17
Replacing the language sheet	17
Using the printer control panel	18
Changing the Sleep timeout	20
Saving paper and energy	20
Restoring factory default settings	20
Using shortcuts	22
What are shortcuts?	22
Getting started	23
Launching the shortcuts page using the printer software	23
Creating a shortcut	23
Using shortcuts on the printer	24
Modifying or deleting a shortcut	24
Using the printer software	25
Minimum system requirements	25
Using the Windows printer software	25
Using the Macintosh printer software	27
Finding and installing optional software	28
Updating the printer software	29
Downloading PCL and PS drivers (Windows only)	29
Reinstalling the printer software	29
Uninstalling the printer software	29
Installing the printer software	30
Loading paper and original documents	31
Loading the paper tray	31
Loading envelopes or photo paper	34
Loading various paper types	36
Saving paper settings	39
Loading original documents on the scanner glass	39
Loading original documents into the ADF	40
Linking trays	40
Printing	41
Tips for printing	41
Printing basic documents	41
Printing a document	41
Collating printed copies	42
Changing the print order of pages	42
Printing multiple pages on one sheet	43
Printing documents from a flash drive	44
Printing specialty documents	44
Printing on envelopes	44
Printing on labels	45
Printing on custom-size paper	46
Working with photos	47
Supported file types	47
Using a flash drive with the printer	47
Printing photos from a flash drive	48
Printing photos from a PictBridge-enabled digital camera	48
Printing on both sides of the paper (duplexing)	49
Printing on both sides of the paper (duplexing) automatically	49
Setting the duplex printing dry time	51
Managing print jobs	52
Finding the print queue for your printer	52
Setting your printer as the default printer	53
Changing the default printing mode	53
Pausing print jobs	54
Resuming print jobs	54
Canceling print jobs	55
Printing from a mobile device	55
What is LexPrint?	55
Supported printers	56
Copying	57
Tips for copying	57
Making copies	57
Copying an ID card	58
Enlarging or reducing images	58
Adjusting copy quality	59
Making a copy lighter or darker	59
Collating copies using the printer control panel	59
Placing separator sheets between copies	60
Copying multiple pages on one sheet	60
Placing an overlay message on each page	60
Removing the background of a copy	61
Making a two-sided (duplex) copy	61
Making a two-sided (duplex) copy automatically	61
Making a two-sided (duplex) copy manually	61
Canceling copy jobs	62
Scanning	63
Tips for scanning	63
Scanning to a local computer	63
Scanning to a network computer	64
Scanning to a flash drive or memory card	64
Scanning photos for editing	65
Scanning documents for editing	66
Scanning directly to e-mail using the printer software	67
Scanning to a PDF	67
Scanning FAQ	68
How can I improve the quality of a scan?	68
How do I scan in black and white?	68
Why am I being asked for a PIN?	68
Canceling scan jobs	69
E-mailing	70
Setting up the printer to e-mail	70
Setting up the e-mail function	70
Configuring e-mail settings	70
Creating an e-mail contact list using the computer	70
Sending e-mail	71
Tips for e-mailing	72
Canceling an e-mail	72
Faxing	73
Setting up the printer to fax	73
Scenario 1: Standard telephone line	73
Scenario 2: Digital Subscriber Line (DSL)	76
Scenario 3: VoIP telephone service	77
Scenario 4: Digital telephone service through a cable provider	78
Scenario 5: Country- or region-specific setup	79
Entering your user information	83
Configuring the fax settings	84
Configuring fax settings using the printer control panel	84
Configuring fax settings using the fax software	85
Creating a contact list	86
Creating a contact list using the printer control panel	86
Creating a contact list using the fax software	86
Sending faxes	87
Tips for sending faxes	88
Sending faxes using the printer control panel	88
Sending faxes using the computer	88
Receiving faxes	89
Tips for receiving faxes	89
Receiving faxes automatically	89
Receiving faxes manually	90
Faxing FAQ	90
If I skipped the fax setup initially, do I need to run the installer again to set up the fax?	90
What is a splitter and what type of splitter should I use?	91
What is my fax number?	91
What is my dialing prefix?	91
When do I need to set Auto Answer to On?	91
How many rings should I set?	92
How do I set the distinctive ring for the printer?	92
How can I check the dial tone?	92
How do I adjust the speaker volume on the printer?	93
How can I make sure that fax calls go to the printer and voice calls go to the answering machine?	93
What settings work best with voice mail service?	93
How do I change the resolution of the documents that I fax?	93
How do I send a fax at a scheduled time?	94
How do I send a fax using a phone calling card?	94
How do I know that the fax was sent successfully?	94
How do I print the fax history of the printer?	95
How do I print a fax on both sides of the paper?	95
How do I forward a fax?	95
Can I block faxes?	95
Can I retrieve failed faxes?	96
Networking	97
Installing the printer on a wireless network	97
Wireless network compatibility	97
Supported network security options	97
Printing a network setup page	98
Information you will need during wireless setup	98
Information you will need during advanced wireless setup	99
Installing the printer on a wireless network	100
Installing the printer on other computers	101
Determining the printer status using the network indicator light	101
Special wireless installation instructions	102
Assigning a static IP address	103
Changing wireless settings after installation	103
Advanced wireless setup	104
Adding a printer to an existing ad hoc wireless network	104
Configuring Wi-Fi Protected Setup manually	105
Use the Push Button Configuration (PBC) method	105
Use the Personal Identification Number (PIN) method	105
Configuring security	105
Configuring 802.1X Authentication	106
Installing the printer on an Ethernet network	106
Information you will need to set up the printer on an Ethernet network	106
Installing the printer on an Ethernet network	107
Performing network management tasks	107
Switching between USB, Ethernet, and wireless connections (Windows only)	107
Switching between USB, Ethernet, and wireless connections (Macintosh only)	109
Sharing a printer in a Windows environment	111
Sharing a printer in a Macintosh environment	112
Networking FAQ	113
What is Wi-Fi Protected Setup?	113
Where do I find my WEP key or WPA/WPA2 preshared key/passphrase?	113
What is an SSID?	114
Where do I find my SSID?	114
What is a network?	114
How do I find out what type of security my network is using?	114
How are home networks configured?	115
What is a USB cable?	117
Why do I need a USB cable?	117
How do I attach the USB cable?	117
How are infrastructure and ad hoc networks different?	118
Finding the signal strength	119
How can I improve wireless signal strength?	120
Check the wireless signal quality	120
Move the printer closer to the access point	120
Remove obstacles between the access point and the printer	120
Remove sources of interference	120
Arrange the network to reduce signal absorption	121
How can I make sure my computer and printer are connected to the same wireless network?	121
Can I use my printer on a USB and a network connection at the same time?	122
What is a MAC address?	123
How do I find the MAC address?	123
What is an IP address?	124
What is TCP/IP?	124
How do I locate IP addresses?	124
How are IP addresses assigned?	125
What is a key index?	125
What is the difference between Guided and Advanced setup?	125
Maintaining the printer	126
Maintaining ink cartridges	126
Checking ink levels	126
Aligning the printhead	126
Cleaning the printhead nozzles	127
Cleaning the exterior of the printer	127
Cleaning the scanner glass	128
Moving the printer to another location	128
Troubleshooting	130
Before you troubleshoot	130
If Troubleshooting does not solve your problem	130
Setup troubleshooting	130
Incorrect language appears on the display	131
Change the language using the printer menus	131
Installation screen did not appear during installation	131
Launch the printer CD manually	131
Software did not install	131
Make sure that your computer meets the minimum system requirements	131
Temporarily disable security programs in Windows before installing the software	131
Check the USB connection	131
Reconnect the printer power supply	132
Print job does not print or is missing pages	132
Make sure the ink cartridges are inserted correctly	132
Select your printer from the Print dialog before sending the print job	132
Make sure the print job is not paused	132
Make sure your printer is set as the default printer	132
Reconnect the printer power supply	133
Remove and reconnect the USB cable connected to your printer	133
Check the USB connection	133
Remove and reinstall the printer software	133
Printer is printing blank pages	133
Reinstall the ink cartridges and deep clean and align the printhead	133
Printer is busy or does not respond	134
Make sure the printer is not in Sleep mode	134
Reconnect the printer power supply	134
Cannot delete documents from the print queue	134
Restart the computer and try again	134
Remove and reconnect the USB cable connected to your printer	134
Cannot print through USB	134
Check the USB connection	134
Make sure the USB port is enabled in Windows	135
Remove and reinstall the printer software	135
Understanding printer messages	135
Alignment Problem	135
Cannot Collate Job	135
Change [Paper Source] to [Size] Paper	135
Change [Paper Source] to [Size] [Type] Paper	136
Close Printer	136
Communication Error	136
Duplex Unit Missing	136
Ink Cartridge Error	137
Ink Cartridge Missing	137
Ink Cartridge Unsupported	137
Ink Low	137
Load [Paper Source] with [Size] Paper	138
Load [Paper Source] with [Size] [Type] Paper	138
Memory Device Error	138
Network [x] Software Error	138
Out of Paper in Tray [x]	138
Paper Tray [x] Detected	138
Paper Tray [x] Removed	139
Printer Memory Full	139
Printhead Cannot Move	139
Printhead Error	139
Printhead Missing	140
Printhead Unsupported	141
Printhead Warning	142
Replace Ink Cartridge	142
Scanned Document Too Long	142
Scanner ADF Cover Open	142
Scanner Disabled	143
Short Paper	143
Standard Network Software Error	143
Unrecoverable Scan Error	143
USB Device Not Supported	143
USB Hub Not Supported	143
Clearing paper jams	143
Paper jam in the printer	144
Paper jam in the exit tray	146
Paper jam in the duplex unit	146
Paper jam in the ADF (select models only)	147
Paper or specialty media misfeeds	150
Check paper condition	150
Check paper loading	150
Remove each page as it is printed	150
Adjust the paper guides to fit the loaded paper	150
Print troubleshooting	150
Poor quality at the edges of the page	150
Check minimum print settings	151
Select the Borderless print feature	151
Streaks or lines on printed image	151
Check the ink levels	151
Select a higher print quality from the printer software	151
Make sure the ink cartridges are properly installed	152
Align the printhead	152
Clean or Deep Clean the printhead nozzles	152
Print speed is slow	152
Select a lower print quality from the printer software	152
Manually select a paper type that matches the type of paper you are using	152
Remove and reinstall the printer software	152
Maximize computer processing speed	152
Add memory to the computer	152
Computer slows down when printing	152
Check the USB connection between the printer and computer	152
Refresh your network connections	152
Close all applications not in use	152
Check your computer performance	153
Copy and scan troubleshooting	153
Copier or scanner does not respond	153
Set your printer as the default printer	153
Remove and reinstall the printer software	153
Scanner unit does not close	153
Poor copy or scanned image quality	153
Clean the scanner glass	153
Adjust the scan quality from the printer software	153
Review the tips for copying, scanning, and improving print quality	153
Use a clearer version of the original document or image	153
Make sure the document or photo is loaded facedown on the scanner glass and in the correct corner	154
Partial copies or scans of documents or photos	154
Make sure the document or photo is loaded facedown on the scanner glass and in the placement corner	154
Select a paper size that matches the loaded paper	154
Make sure the Original Size setting matches the size of the document you are scanning	154
Scan was not successful	154
Check the USB connection	154
Restart the computer	154
Scanning takes too long or freezes the computer	154
Close other software programs that are not being used	154
Restart the computer	154
Cannot scan to a computer over a network	154
Make sure the printer and the destination computer are connected to the same network	154
Make sure the printer software is installed on the destination computer	155
Fax troubleshooting	155
Fax troubleshooting checklist	155
Cannot send faxes	156
Make sure that you have registered your user information in the printer	156
Decrease the transmission speed of the fax modem	156
Enable error correction	156
Enable automatic fax conversion	156
Make sure that the Dial Prefix setting is correct	156
Cannot receive faxes	157
Make sure that you have configured the correct settings for your setup	157
Make sure that the printer is connected to an analog port	157
Make sure that the printer memory is not full	157
Make sure that Fax Forwarding is disabled	157
Increase the ringer volume	157
Make sure that you have the correct manual answer code	158
Cannot run the fax software	158
Make sure a fax driver is installed	158
Make sure the printer is connected to a telephone line	158
Fax error messages on the printer control panel	158
Network troubleshooting	160
Network troubleshooting checklist	160
The Continue button is unavailable	161
Check if the USB cable is securely plugged into the USB ports on both the computer and the printer	161
Make sure the printer is plugged in and turned on	161
Make sure the USB port on the computer is working	161
Make sure the USB cable is working	162
Make sure you are using the correct CD for your printer model	162
Reconnect the printer power supply	162
Run the installer again	162
Make sure your computer is able to acknowledge USB activity on the USB port	162
Computer firewall is blocking communication with the printer	163
Communication with printer lost when connected to Virtual Private Network (VPN)	163
Wireless troubleshooting	163
Resetting the wireless settings to factory defaults	164
Cannot print over wireless network	164
Wireless print server not installed	167
“Communication not available” message appears when printing wirelessly	167
Resolving intermittent wireless communications issues	169
Notices	172
Product information	172
Edition notice	172
UNITED STATES GOVERNMENT RIGHTS	173
Trademarks	173
Federal Communications Commission (FCC) compliance information statement	173
Modular component notice	174
Licensing notices	174
Noise emission levels	174
Waste from Electrical and Electronic Equipment (WEEE) directive	175
Product disposal	175
Battery notice	175
Static sensitivity notice	175
ENERGY STAR	176
Temperature information	176
Power consumption	176
Product power consumption	176
Sleep Mode	176
Off mode	177
Total energy usage	177
European Community (EC) directives conformity	177
Notice to users of the US telephone network: FCC requirements	177
Notice to users of the Canadian telephone network	178
Notice to users of the New Zealand telephone network	179
South Africa telecommunications notice	180
Notice to Users in the European Union	180
Regulatory notices for wireless products	181
Exposure to radio frequency radiation	181
Industry Canada (Canada)	181
Notice to users in the European Union	182
Statement of Limited Warranty	184
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	186
MICROSOFT CORPORATION NOTICES	188
ADOBE SYSTEMS INCORPORATED NOTICE	189