Lexmark W812 User's Reference - Page 41
Paper Jam, Clearing jams, Jam Recovery
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Symptom Paper frequently jams (continued). Cause The paper frequently jams in the optional 500-sheet tray. Solution Load the paper to the stack height indicated with an A. Paper jams when duplexing Universal size paper. The Universal paper size selected is outside the range for duplexed jobs. Use paper between 148 mm-297 mm (5.8 in.-11.7 in.) wide and 148 mm-508 mm (5.8 in.-20 in.) long. The Paper Jam message remains after you remove the jammed paper. There is still a jam in the paper path. 1 Open and close the top cover to clear the message. 2 Check the entire paper path. See Clearing jams for more information. The page that jammed does not reprint after you clear the jam. Jam Recovery in the Setup Menu is set to Set Jam Recovery to Auto or On. Off. 41