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Lexmark X204 User Guide - Page 129

Troubleshooting, Checking an unresponsive printer

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Troubleshooting Checking an unresponsive printer If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch. • The Ground Fault Circuit Interrupter (GFCI) has not tripped. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electronic equipment plugged into the outlet is working. • The printer is turned on. Check the printer power switch. • The printer cable is securely attached to the printer and the host computer, print server, or other network device. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Printer control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support. Partial document or photo print, copies, or scans These are possible solutions. Try one or more of the following: CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. REINSTALL THE TONER CARTRIDGE Remove and reinstall the toner cartridge, making sure that it is aligned correctly. Troubleshooting 129

Section	Page
Contents	2
Safety information	9
Learning about the printer	11
Thank you for choosing this printer!	11
Finding information about the printer	11
Selecting a location for the printer	12
Printer configurations	13
Basic functions of the scanner	15
Understanding the ADF and scanner glass	16
Understanding the printer control panel	17
Additional printer setup	21
Attaching cables	21
Installing printer software	21
Verifying printer setup	22
Printing a menu settings page	22
Printing a network setup page	22
Installing the printer on a wired network	23
Minimizing your printer's environmental impact	25
Saving paper and toner	25
Using recycled paper	25
Conserving supplies	25
Saving energy	26
Using Eco-Mode	26
Adjusting Power Saver	27
Recycling	27
Recycling Lexmark products	27
Recycling Lexmark packaging	27
Returning Lexmark cartridges for reuse or recycling	28
Reducing printer noise	28
Loading paper and specialty media	30
Setting the Paper Size and Paper Type	30
Configuring Universal paper settings	30
Loading the paper tray	32
Using the manual feeder	35
Paper capacities	37
Paper and specialty media guidelines	38
Paper guidelines	38
Paper characteristics	38
Unacceptable paper	39
Selecting paper	39
Selecting preprinted forms and letterhead	39
Using recycled paper and other office papers	40
Storing paper	40
Supported paper sizes, types, and weights	41
Paper types and weights supported by the printer	41
Paper sizes supported by the printer	41
Printing	43
Printing a document	43
Printing on both sides of the paper (duplexing)	43
Printing specialty documents	44
Tips on using letterhead	44
Tips on using transparencies	44
Tips on using envelopes	45
Tips on using labels	46
Tips on using card stock	46
Printing information pages	47
Printing a font sample list	47
Canceling a print job	47
Canceling a print job from the printer control panel	47
Canceling a print job from the computer	47
Copying	49
Making copies	49
Making a quick copy	49
Copying using the ADF	49
Copying using the scanner glass	50
Copying on both sides of the paper (duplexing)	50
Copying photos	51
Copying on specialty media	52
Copying to transparencies	52
Copying to letterhead	52
Customizing copy settings	53
Copying from one size to another	53
Reducing or enlarging copies	53
Making a copy lighter or darker	54
Adjusting copy quality	54
Collating copies	55
Copying multiple pages onto a single sheet	55
Pausing the current print job to make copies	56
Canceling a copy job	56
Improving copy quality	56
E-mailing	58
Getting ready to e-mail	58
Setting up the e-mail function	58
Setting up the address book	58
Creating an e-mail shortcut using the Embedded Web Server	59
E-mailing a document	59
Sending an e-mail using the keypad	59
Sending an e-mail using a shortcut number	60
Sending an e-mail using the address book	61
Canceling an e-mail	61
Faxing	62
Getting the printer ready to fax	62
Initial fax setup	62
Choosing a fax connection	63
Connecting to an analog telephone line	64
Connecting to a DSL service	64
Connecting to a PBX or ISDN system	65
Connecting to a distinctive ring service	65
Connecting the printer and a telephone or answering machine to the same telephone line	66
Connecting to an adapter for your country or region	68
Connecting to a computer with a modem	72
Setting the outgoing fax name and number	73
Setting the date and time	73
Sending a fax	74
Sending a fax using the printer control panel	74
Sending a fax using the computer	74
Sending a fax at a scheduled time	75
Creating shortcuts	76
Creating a fax destination shortcut using the Embedded Web Server	76
Creating a fax destination shortcut using the printer control panel	76
Using shortcuts and the address book	77
Using fax shortcuts	77
Using the address book	77
Customizing fax settings	78
Changing the fax resolution	78
Making a fax lighter or darker	78
Blocking junk faxes	78
Viewing a fax log	79
Canceling an outgoing fax	79
Understanding fax options	79
Original Size	79
Content	79
Resolution	80
Darkness	80
Improving fax quality	80
Forwarding a fax	80
Scanning to a computer	82
Scanning to a computer	82
Understanding scan profile options	83
Improving scan quality	84
Using the Scan Center software	85
Understanding the Scan Center features	85
Understanding printer menus	86
Menus list	86
Paper menu	86
Default Source menu	86
Size/Type menu	87
Paper Texture menu	89
Paper Weight menu	90
Custom Types menu	90
Custom Scan Sizes menu	91
Universal Setup menu	92
Reports menu	93
Reports menu	93
Settings menu	94
General Settings menu	94
Copy Settings menu	96
Fax Settings menu	98
Print Settings	102
Setup menu	102
Finishing menu	103
Quality menu	104
PostScript menu	105
PCL Emul menu	105
Network/Ports menu	106
Standard Network or Network <x> menus	106
Network Reports menu	107
Network Card menu	108
TCP/IP menu	108
IPv6 menu	109
USB menu	110
Set Date and Time	111
Maintaining the printer	114
Cleaning the exterior of the printer	114
Cleaning the scanner glass	115
Cleaning the ADF separator rollers	116
Storing supplies	118
Checking the status of supplies from a network computer	118
Ordering supplies	119
Ordering toner cartridges	119
Ordering a photoconductor kit	119
Replacing supplies	120
Replacing the toner cartridge	120
Replacing the photoconductor kit	122
Moving the printer to another location	125
Shipping the printer	126
Administrative support	127
Finding advanced networking and administrator information	127
Using the Embedded Web Server	127
Viewing reports	127
Checking the device status	128
Setting up e-mail alerts	128
Restoring the factory default settings	128
Troubleshooting	129
Checking an unresponsive printer	129
Printer control panel display is blank or displays only diamonds	129
Partial document or photo print, copies, or scans	129
Check the document placement	129
Check the paper size setting	129
Reinstall the toner cartridge	129
Understanding printer messages	130
Close front door	130
Invalid Engine Code	130
Load <src> with <x>	130
Network/Network <x>	130
Programming Engine Code DO NOT POWER OFF	130
Programming System Code DO NOT POWER OFF	130
Cartridge is low	130
Waiting	131
31.yy Replace defective or missing cartridge	131
30 Invalid refill, change toner cartridge	131
32 Replace unsupported cartridge	131
34 Short paper	131
37 Insufficient memory to collate job	131
38 Memory full	131
39 Complex page, some data may not have printed	132
54 Standard network software error	132
54 Network <x> software error	132
56 Standard USB port disabled	132
84 PC Kit life warning	132
84 Replace PC Kit	132
88.yy Cartridge is low	132
200–250 paper jam	133
290–294 paper jams	133
840.01 Scanner Disabled	135
840.02 Scanner Auto Disabled	135
Clearing jams	136
Avoiding jams	136
200–201 paper jam	137
202 paper jam	139
241 paper jam	141
251 paper jam	142
Solving printing problems	143
Jobs do not print	143
Make sure the printer is ready to print	143
Check to see if the standard exit bin is full	143
Check to see if the tray is empty	143
Make sure the correct printer software is installed	143
Make sure the printer is connected to the network	143
Make sure you are using a recommended USB or Ethernet cable	144
Make sure printer cables are securely connected	144
Multiple-language PDFs do not print	144
Job takes longer than expected to print	144
Reduce the complexity of the print job	144
Change environmental settings	144
Incorrect characters print	144
Large jobs do not collate	145
Make sure Collate is set to On	145
Reduce the complexity of the print job	145
Unexpected page breaks occur	145
Solving copy problems	145
Copier does not respond	145
Check the display for error messages	145
Check the power	145
Scanner unit does not close	145
Poor copy quality	146
Check the display for error messages	146
The toner may be low	146
The scanner glass may be dirty	146
The copy is too light or too dark	146
Check the quality of the original document	146
Check the document placement	146
Unwanted toner is in the background	147
Patterns (moiré) appear in the output	147
Text is light or disappearing	147
The output appears washed out or overexposed	147
Solving scanner problems	147
Checking an unresponsive scanner	147
Scan was not successful	147
Check the cable connections	147
An error may have occurred in the program	148
Scanning takes too long or freezes the computer	148
Other software programs may be interfering with scanning	148
The scan resolution may be set too high	148
Poor scanned image quality	148
Check the display for error messages	148
The scanner glass may be dirty	148
Adjust the scan resolution	148
Check the quality of the original document	148
Check the document placement	148
Cannot scan from a computer	148
Check the display for error messages	148
Check the power	149
Check the cable connections	149
Cannot create a Scan Profile	149
Check the Java setting	149
Disable Windows XP firewall	149
Solving fax problems	149
Caller ID is not shown	149
Cannot send or receive a fax	149
Check the display for error messages	149
Check the power	149
Check the printer connections	150
Check the telephone wall jack	150
Review this digital phone service checklist	150
Check for a dial tone	150
Temporarily disconnect other equipment	150
Check for jams	150
Temporarily disable Call Waiting	150
Voice Mail service may be interfering with the fax transmission	151
The printer memory may be full	151
Can send but not receive faxes	151
Check to see if the paper tray is empty	151
Check the ring count delay settings	151
The toner may be low	151
Can receive but not send faxes	151
Make sure the printer is in Fax mode	151
Make sure the document is loaded properly	152
Make sure the shortcut number is set up properly	152
Received fax has poor print quality	152
Resend the document	152
The toner may be low	152
Make sure the fax transmission speed is not set too high	152
Solving paper feed problems	153
Paper frequently jams	153
Check the paper	153
Make sure there is not too much paper in the paper tray or manual feeder	153
Check the guides	153
The paper absorbed moisture due to high humidity	153
Paper jam message remains after jam is cleared	153
Solving print quality problems	153
Isolating print quality problems	153
Blank pages	154
Packing material may be on the toner cartridge or photoconductor kit	154
The toner may be low	154
Characters have jagged or uneven edges	154
Clipped images	155
Check the guides	155
Check the paper size setting	155
Gray background	155
Check the Toner Darkness setting	155
Ghost images	155
The photoconductor kit is defective	156
Check the paper type setting	156
Incorrect margins	156
Check the paper guides	156
Check the paper size setting	156
Paper curl	157
Check the paper type setting	157
The paper has absorbed moisture due to high humidity	157
Print is too dark	157
Check the darkness settings	157
The paper has absorbed moisture due to high humidity	157
Check the paper	157
Check the paper type setting	158
The toner cartridge may be defective	158
Print is too light	158
Check the darkness settings	158
The paper has absorbed moisture due to high humidity	158
Check the paper	158
Check the paper type setting	159
The toner may be low	159
The toner cartridge may be defective	159
Skewed print	159
Check the paper guides	159
Check the paper	159
Solid black or white streaks appear on transparencies or paper	159
Make sure the fill pattern is correct	159
Check the paper type	160
Make sure the toner is distributed evenly in the toner cartridge	160
The toner cartridge may be defective or low on toner	160
Clean the ADF and scanner glass	160
Streaked horizontal lines	160
The toner may smear when paper is fed from a specific source	160
The toner cartridge may be defective	160
Make sure the paper path is clear	160
There may be excess toner in the paper path	161
Streaked vertical lines	161
The toner may smear when paper is fed from a specific source	161
The toner cartridge is defective	161
Make sure the paper path is clear	161
There may be excess toner in the paper path	161
Toner fog or background shading appears on the page	161
The toner cartridge may be defective	161
There is toner in the paper path	161
Toner rubs off	162
Check the paper type setting	162
Check the Paper Texture setting	162
Toner specks	162
The toner cartridge may be defective	162
There is toner in the paper path	162
Transparency print quality is poor	163
Check the transparencies	163
Check the paper type setting	163
Embedded Web Server does not open	163
Check the network connections	163
Check the network settings	163
Contacting Customer Support	163
Notices	164
Product information	164
Edition notice	164
UNITED STATES GOVERNMENT RIGHTS	165
Trademarks	165
Federal Communications Commission (FCC) compliance information statement	165
Noise emission levels	166
Waste from Electrical and Electronic Equipment (WEEE) directive	166
Static sensitivity notice	166
ENERGY STAR	167
Laser notice	167
Laser advisory label	167
Power consumption	167
Product power consumption	167
Power Saver	168
Off mode	168
Total energy usage	168
Statement of Limited Warranty	168
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS	170
European Community (EC) directives conformity	174
Regulatory notices for telecommunication terminal equipment	174
Notice to users of the US telephone network: FCC requirements	174
South Africa telecommunications notice	175
Notice to users of the Canadian telephone network	175
Notice to users of the New Zealand telephone network	176
Notice to Users in the European Union	177
Regulatory notices for wireless products	177
Exposure to radio frequency radiation	177
Notice to users in Brazil	178
Industry Canada (Canada)	178
Taiwan NCC RF notice statement	179
Notice to users in the European Union	179