Lexmark X363 User's Guide - Page 187
Scanner Auto Disabled, Solving printing problems, Jobs do not print
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Troubleshooting 187 840.02 Scanner Auto Disabled This message indicates the printer identified a problem with the scanner and automatically disabled it. 1 Remove all pages from the ADF. 2 Turn the printer off. 3 Wait 15 seconds, and then turn the printer on. 4 Place the document in the ADF. 5 Press . Note: If turning the printer off and then on again does not clear the message, then contact your system support person. Solving printing problems Jobs do not print These are possible solutions. Try one or more of the following: MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print. CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin. CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that you are using the correct printer software. • If you are using a USB port, make sure you are running a supported operating system and using compatible printer software. MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server is properly installed and that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and Documentation on the Software and Documentation CD. • Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.