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Lexmark X646 User's Guide - Page 128

Solving fax quality problems, Solving option problems, Symptom, Solution, Option, Action

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Troubleshooting Solving fax quality problems The following solutions will help solve copy problems. For additional information, see Fax tips. Symptom Solution The fax document takes a long Touch Options, then under Content, change the setting to Text, and then set the time to transmit. resolution to Standard. The images on the fax I sent are Touch Options, then under Content, change the setting to Text/Photo or Photo. not clear. Increase the output resolution. Note: This will increase the amount of time required for the scan and will increase the quality of the fax output. Solving option problems If an option does not operate correctly after it is installed, or if it quits working: • Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the MFP, and check the connection between the option and MFP. • Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See Printing the menu settings page for more information. • Make sure the option is selected in the software application you are using. The following table lists MFP options and suggested corrective actions for related problems. If the suggested corrective action does not fix the problem, call your service representative. Option Action Drawers • Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet drawer) or the connection between a drawer and a duplex unit or the MFP is secure. • Make sure the print media is loaded correctly. See Loading standard trays and optional trays for more details. Duplex unit • Make sure the connection between the duplex unit and the MFP is secure. If the duplex unit is listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the MFP and duplex unit may not be properly aligned. • Make sure the duplex front access cover is securely installed. Envelope feeder • Make sure the connection between the envelope feeder and the MFP is secure. • Make sure the Paper Size setting is correct in both the Paper menu and in the software application. • Make sure the envelopes are loaded correctly. See Loading the envelope feeder for more details. Flash memory Make sure flash memory is securely connected to the MFP system board. Internal print server • Make sure the internal print server (also called an internal network adapter or INA) is securely connected to the MFP system board. • Make sure you are using the correct cable, that it is securely connected, and the network software is correctly set up. See the Software and Documentation CD that shipped with the MFP for more details. Large capacity See Solving 2000-sheet drawer problems. feeder (2000-sheet drawer) MFP memory Make sure MFP memory is securely connected to the MFP system board. Solving fax quality problems 128

Section	Page
Contents	4
Learning about the MFP	8
Identifying the MFP	8
Models	8
Using the scanner	9
Basic functions of the scanner	9
Automatic document feeder and flatbed	9
Configured models	10
Understanding the MFP control panel	11
Home screen and Home screen buttons	14
Using the LCD touch-screen buttons	17
Sample screen one	17
Information on touch-screen buttons	17
Sample screen two	19
Information on touch-screen buttons	19
Other touch-screen buttons	20
Features	22
Menus	23
Copying	24
Quick copy	24
Multiple page copying	24
Using the flatbed	25
Understanding the copy screens and options	25
Copying from one size to another	27
Making transparencies	27
Copying to letterhead	27
Copying photographs	27
Making copies using media from a selected tray	28
Copying mixed-sized media	28
Setting the duplex option	29
Reducing and enlarging copies	29
Adjusting copy quality	29
Setting collation options	30
Placing separator sheets between copies	30
Setting paper saving options	30
Placing the date and time at the top of each page	31
Placing an overlay message on each page	31
Creating a custom job (job build)	31
Canceling a copy job	32
While the document is in the ADF	32
While copying pages using the flatbed	32
When the pages are being printed	32
Copy tips	32
E-mail	33
Entering an e-mail address	33
Using a shortcut number	33
Using the address book	34
E-mailing to a profile	34
Adding e-mail subject and message information	34
Changing the output file type	35
E-mailing color documents	35
Creating an e-mail shortcut	35
From a computer	35
From the MFP	36
Creating an e-mail profile	36
Canceling an e-mail	36
Understanding e-mail options	36
E-mail server setup	38
Address book setup	38
Faxing	39
Sending a fax	39
Using fax destination shortcuts	40
Using the address book	40
Sending faxes from a computer	40
Creating shortcuts	41
From a computer	41
From the MFP	41
Understanding fax options	42
Changing the fax resolution	43
Adjusting the Darkness setting	43
Sending a fax at a later time	43
Cancel an outgoing fax	44
Fax tips	44
Fax setup	45
FTP	47
Entering the FTP address	47
Using a shortcut number	47
Using the address book	47
Creating shortcuts	48
From a computer	48
From the MFP	48
FTP options	48
FTP tips	50
Scanning to a PC or USB flash memory device	51
Create a scan to PC profile	51
Understanding scan to PC options	52
Scanning to a USB flash memory device	53
Scanning tips	53
Printing	54
Sending a job to print	54
Printing from a USB flash memory device	54
Canceling a print job	56
Canceling a job from the MFP control panel	56
Canceling a job from a computer running Windows	56
Canceling a job from a Macintosh computer	57
Printing the menu settings page	57
Printing a network setup page	57
Printing a font sample list	57
Printing a directory list	58
Printing confidential and held jobs	58
Printing a confidential job	58
Printing and deleting held jobs	59
Printing on specialty media	61
Loading standard trays and optional trays	62
Setting the Paper Type and Paper Size	64
Loading the multipurpose feeder	64
Loading the 2000-sheet drawer	67
Loading the envelope feeder	69
Linking trays	71
Understanding paper and specialty media guidelines	72
Supported print media	72
Selecting print media	76
Paper	76
Transparencies	77
Envelopes	77
Labels	78
Card stock	79
Storing print media	79
Avoiding jams	80
Installing and removing options	81
Installing input options	81
Order of installation	81
Installing a 250-sheet or 500-sheet drawer	82
Installing a duplex unit	83
Installing memory or option cards	84
Accessing the MFP system board	84
Installing or removing a memory card	87
Installation	87
Removal	88
Installing or removing a flash memory or firmware card	89
Installation	89
Removal	90
Installing an optioncard	91
Replacing the shield	92
Maintaining the MFP	93
Storing supplies	93
Determining the status of supplies	94
Conserving supplies	95
Ordering supplies	95
Ordering a print cartridge	95
Ordering a maintenance kit	97
Ordering charge rolls	98
Ordering a transfer roller	98
Ordering pick rollers	98
Ordering an ADF pick mechanism	98
Ordering an ADF separator roller	98
Ordering a label fuser cleaner	98
Recycling Lexmark products	98
Cleaning the scanner glass and backing material	99
Scanner registration	100
Moving the MFP	101
Moving the MFP within the office	101
Preparing the MFP for shipment	101
Clearing jams	102
Identifying jams	102
Access doors and trays	103
Understanding jam messages	103
Clearing jams	104
Clearing ADF Jams	113
Administrative support	114
Adjusting control panel brightness	114
Brightness	114
Restoring factory default settings	114
Adjusting screen timeout	115
Adjusting Power Saver	115
Configuring the MFP	115
Setting Password Protect for the menus	115
Restricting Function Access	116
Preventing access to the menus from the control panel	116
Disabling the Driver to Fax menu item	116
Setting the Device Lockout personal identification number (PIN)	117
Setting a password before printing received faxes	117
Releasing held faxes for printing	117
Setting security using the Embedded Web Server (EWS)	118
Using the secure EWS	118
Supporting SNMPv3 (Simple Network Management Protocol version 3)	118
Supporting IPSec (Internet Protocol Security)	119
Disabling ports and protocols	120
Using 802.1x Authentication	120
Confidential Print Setup	121
Encrypting the hard disk	121
Hard disk wiping	122
Using the restricted server list function	123
Troubleshooting	124
Understanding MFP messages	124
Online technical support	124
Checking an unresponsive MFP	124
Printing multiple language PDFs	125
Solving printing problems	125
Solving copy quality problems	127
Solving scan quality problems	127
Solving fax quality problems	128
Solving option problems	128
Solving 2000-sheet drawer problems	129
Solving paper feed problems	130
Print quality troubleshooting	131
Printing the print defects guide	131
Printing the print quality test pages	131
Solving print quality problems	132
Notices	136
Conventions	136
Electronic emission notices	136
Part 68	139
Other telecommunications notices	140
Notice to users of the Canadian telephone network	140
Notice to users of the New Zealand telephone network	141
South Africa telecommunications notice	141
Using this product in Germany	141
Using this product in Switzerland	141
Noise emission levels	142
ENERGY STAR	143
Waste from Electrical and Electronic Equipment (WEEE) directive	143
Laser advisory label	143
LUOKAN 1 LASERLAITE	143
Laser notice	143

Match case Limit results 1 per page

Solving fax quality problems

128

Troubleshooting

Solving fax quality problems

The following solutions will help solve copy problems. For additional information, see

Fax tips

Solving option problems

If an option does not operate correctly after it is installed, or if it quits working:

•

Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the

MFP, and check the connection between the option and MFP.

•

Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not

listed, reinstall it. See

Printing the menu settings page

for more information.

•

Make sure the option is selected in the software application you are using.

The following table lists MFP options and suggested corrective actions for related problems. If the suggested corrective

action does not fix the problem, call your service representative.

Symptom

Solution

The fax document takes a long

time to transmit.

Touch

Options

, then under Content, change the setting to Text, and then set the

resolution to Standard.

The images on the fax I sent are

not clear.

Touch

Options

, then under Content, change the setting to Text/Photo or Photo.

Increase the output resolution.

Note:

This will increase the amount of time required for the scan and will increase the

quality of the fax output.

Option

Action

Drawers

•

Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet

drawer) or the connection between a drawer and a duplex unit or the MFP is secure.

•

Make sure the print media is loaded correctly. See

Loading standard trays and optional trays

for more details.

Duplex unit

•

Make sure the connection between the duplex unit and the MFP is secure. If the duplex unit is

listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the

MFP and duplex unit may not be properly aligned.

•

Make sure the duplex front access cover is securely installed.

Envelope feeder

•

Make sure the connection between the envelope feeder and the MFP is secure.

•

Make sure the Paper Size setting is correct in both the Paper menu and in the software

application.

•

Make sure the envelopes are loaded correctly. See

Loading the envelope feeder

for more

details.

Flash memory

Make sure flash memory is securely connected to the MFP system board.

Internal print

server

•

Make sure the internal print server (also called an internal network adapter or INA) is securely

connected to the MFP system board.

•

Make sure you are using the correct cable, that it is securely connected, and the network

software is correctly set up.

See the

Software and Documentation

CD that shipped with the MFP for more details.

Large capacity

feeder (2000-sheet

drawer)

See

Solving 2000-sheet drawer problems

MFP memory

Make sure MFP memory is securely connected to the MFP system board.