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Lexmark X738 User Guide - Page 296

Blank s, Packing material may be on the toner cartridge, Toner is low

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Troubleshooting 296 Blank pages These are possible solutions. Try one or more of the following: PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge. TONER IS LOW • Remove the toner cartridge from the printer. Shake the cartridge back and forth several times, and then reinstall it. • Install a new toner cartridge. A TONER CARTRIDGE IS DEFECTIVE OR EMPTY Replace the defective or empty toner cartridge. THE PRINTER REQUIRES SERVICING Call for service. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Thank you for choosing this printer!	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	12
Basic functions of the scanner	13
Understanding the ADF and scanner glass	14
Using the security lock feature	15
Understanding the printer control panel	16
Understanding the home screen	17
Using the touch-screen buttons	19
Additional printer setup	23
Installing internal options	23
Available internal options	23
Accessing the system board to install internal options	24
Installing a memory card	26
Installing a flash memory or firmware card	28
Installing an Internal Solutions Port	29
Installing a printer hard disk	35
Reattaching the system board cover	39
Installing optional trays	40
Attaching cables	42
Disabling fax and e-mail functions prior to setup	43
Verifying printer setup	44
Printing a menu settings page	44
Printing a network setup page	44
Setting up the printer software	45
Installing printer software	45
Updating available options in the printer driver	45
Setting up wireless printing	46
Information you will need to set up the printer on a wireless network	46
Installing the printer on a wireless network (Windows)	47
Installing the printer on a wireless network (Macintosh)	49
Installing the printer on a wired network	51
Changing port settings after installing a new network Internal Solutions Port	54
Setting up serial printing	56
Minimizing your printer's environmental impact	58
Saving paper and toner	58
Using recycled paper	58
Conserving supplies	58
Saving energy	59
Using Eco-Mode	59
Reducing printer noise	60
Adjusting Power Saver	61
Adjusting the brightness of the display	61
Setting the standard exit bin light	62
Recycling	63
Recycling Lexmark products	63
Recycling Lexmark packaging	63
Returning Lexmark cartridges for reuse or recycling	63
Loading paper and specialty media	65
Setting the Paper Size and Paper Type	65
Configuring Universal paper settings	65
Loading trays	66
Loading the multipurpose feeder	68
Loading the 2000-sheet tray	71
Linking and unlinking trays	74
Linking trays	74
Unlinking trays	74
Assigning a custom paper type name	74
Changing a Custom Type <x> name	75
Paper and specialty media guidelines	76
Paper guidelines	76
Paper characteristics	76
Selecting paper	77
Selecting preprinted forms and letterhead	77
Using recycled paper and other office papers	77
Storing paper	79
Supported paper sizes, types, and weights	79
Supported paper sizes	79
Supported paper types and weights	81
Printing	82
Printing a document	82
Printing a document	82
Printing on specialty media	82
Tips on using letterhead	82
Tips on using transparencies	83
Tips on using envelopes	83
Tips on using labels	84
Tips on using card stock	84
Printing confidential and other held jobs	85
Holding jobs in the printer	85
Printing confidential and other held jobs from Windows	85
Printing confidential and other held jobs from a Macintosh computer	86
Printing from a flash drive	87
Printing photos from a PictBridge-enabled digital camera	88
Printing information pages	88
Printing a font sample list	88
Printing a directory list	89
Printing the print quality test pages	89
Printing in black and white	89
Using Max Speed and Max Yield	90
Canceling a print job	90
Canceling a print job from the printer control panel	90
Canceling a print job from the computer	90
Copying	92
Making copies	92
Making a quick copy	92
Copying using the ADF	92
Copying using the scanner glass	93
Copying photos	93
Copying on specialty media	93
Making transparencies	93
Copying to letterhead	94
Customizing copy settings	94
Copying from one size to another	94
Making copies using paper from a selected tray	95
Copying a document that contains mixed paper sizes	95
Copying on both sides of the paper (duplexing)	96
Reducing or enlarging copies	96
Adjusting copy quality	97
Collating copies	97
Placing separator sheets between copies	98
Copying multiple pages onto a single sheet	98
Creating a custom job (job build)	99
Using job interrupt	100
Placing information on copies	100
Placing the date and time at the top of each page	100
Placing an overlay message on each page	100
Canceling a copy job	101
Canceling a copy job while the document is in the ADF	101
Canceling a copy job while copying pages using the scanner glass	101
Canceling a copy job while the pages are being printed	101
Understanding the copy screens and options	101
Copy from	101
Copy to	102
Scale	102
Darkness	102
Content	102
Sides (Duplex)	102
Collate	103
Options	103
Improving copy quality	104
E-mailing	105
Getting ready to e-mail	105
Setting up the e-mail function	105
Configuring the e-mail settings	106
Creating an e-mail shortcut	106
Creating an e-mail shortcut using the Embedded Web Server	106
Creating an e-mail shortcut using the touch screen	106
E-mailing a document	107
Sending an e-mail using the touch screen	107
Sending an e-mail using a shortcut number	107
Sending an e-mail using the address book	107
Customizing e-mail settings	108
Adding e-mail subject and message information	108
Changing the output file type	108
Canceling an e-mail	109
Understanding e-mail options	109
Original Size	109
Sides (Duplex)	109
Orientation	109
Binding	109
E-mail Subject	109
E-mail File Name	110
E-mail Message	110
Resolution	110
Send As	110
Content	110
Advanced Options	110
Faxing	112
Getting the printer ready to fax	112
Initial fax setup	113
Choosing a fax connection	114
Connecting to an analog telephone line	115
Connecting to a DSL service	115
Connecting to a PBX or ISDN system	116
Connecting to a distinctive ring service	116
Connecting the printer and a telephone or answering machine to the same telephone line	117
Connecting to an adapter for your country or region	118
Connecting to a computer with a modem	124
Setting the outgoing fax name and number	125
Setting the date and time	126
Turning daylight saving time on or off	126
Sending a fax	126
Sending a fax using the printer control panel	126
Sending a fax using the computer	127
Creating shortcuts	127
Creating a fax destination shortcut using the Embedded Web Server	127
Creating a fax destination shortcut using the touch screen	128
Using shortcuts and the address book	128
Using fax shortcuts	128
Using the address book	129
Customizing fax settings	129
Changing the fax resolution	129
Making a fax lighter or darker	129
Sending a fax at a scheduled time	130
Viewing a fax log	130
Blocking junk faxes	131
Canceling an outgoing fax	131
Canceling a fax while the original documents are still scanning	131
Canceling a fax after the original documents have been scanned to memory	131
Understanding fax options	131
Original Size	131
Content	132
Sides (Duplex)	132
Resolution	132
Darkness	132
Advanced Options	132
Improving fax quality	133
Holding and forwarding faxes	133
Holding faxes	133
Forwarding a fax	134
Scanning to an FTP address	135
Scanning to an FTP address	135
Scanning to an FTP address using the keypad	135
Scanning to an FTP address using a shortcut number	136
Scanning to an FTP address using the address book	136
Creating shortcuts	136
Creating an FTP shortcut using the Embedded Web Server	136
Creating an FTP shortcut using the touch screen	137
Understanding FTP options	137
Original Size	137
Sides (Duplex)	137
Orientation	137
Binding	137
Resolution	138
Send As	138
Content	138
Advanced Options	138
Improving FTP quality	139
Scanning to a computer or flash drive	140
Scanning to a computer	140
Scanning to a flash drive	141
Understanding scan profile options	141
Quick Setup	141
Format Type	142
Compression	142
Default Content	142
Color	142
Original Size	142
Orientation	142
Sides (Duplex)	142
Darkness	143
Resolution	143
Advanced Imaging	143
Improving scan quality	143
Understanding printer menus	144
Menus list	144
Supplies menu	145
Paper menu	146
Default Source menu	146
Paper Size/Type menu	146
Configure MP menu	149
Substitute Size menu	149
Paper Texture menu	150
Paper Weight menu	152
Paper Loading menu	153
Custom Types menu	155
Custom Names menu	155
Custom Scan Sizes menu	156
Universal Setup menu	156
Reports menu	157
Reports menu	157
Network/Ports menu	159
Active NIC menu	159
Standard Network or Network <x> menus	159
SMTP Setup menu	161
Network Reports menu	162
TCP/IP menu	162
Network Card menu	163
IPv6 menu	164
Wireless menu	164
AppleTalk menu	165
NetWare menu	165
LexLink menu	166
Standard USB and USB <x> menus	167
Parallel <x> menu	168
Serial <x> menu	171
Security menu	173
Miscellaneous menu	173
Confidential Print menu	174
Disk Wiping menu	175
Security Audit Log menu	176
Set Date/Time menu	177
Settings menu	177
General Settings menu	177
Copy Settings menu	185
Fax Settings menu	190
Fax Mode (Analog Fax Setup) menu	190
Fax Mode (Fax Server Setup) menu	198
E-mail Settings menu	199
FTP Settings menu	204
Flash Drive menu	207
Print Settings	212
Setup menu	212
Finishing menu	215
Quality menu	216
Utilities menu	220
PDF menu	221
PostScript menu	221
PCL Emul menu	222
HTML menu	225
Image menu	226
PictBridge menu	227
XPS menu	228
Help menu	228
Maintaining the printer	229
Cleaning the exterior of the printer	229
Cleaning the scanner glass	230
Cleaning the ADF parts	230
Cleaning the printhead lenses	233
Adjusting scanner registration	235
Storing supplies	236
Checking the status of supplies	237
Checking the status of supplies from the printer control panel	237
Checking the status of supplies from a network computer	237
Ordering supplies	237
Ordering toner cartridges	237
Ordering photoconductors	237
Ordering a fuser or a transfer module	238
Ordering a waste toner box	238
Ordering ADF replacement parts	238
Replacing Supplies	239
Replacing a photoconductor	239
Resetting the maintenance counter	241
Replacing a toner cartridge	242
Replacing the ADF parts	245
Replacing the waste toner box	251
Moving the printer to another location	253
Shipping the printer	253
Administrative support	254
Finding advanced networking and administrator information	254
Using the Embedded Web Server	254
Checking the device status	254
Setting up e-mail alerts	254
Viewing reports	255
Restoring the factory default settings	255
Troubleshooting	256
The indicator light is blinking	256
Solving basic printer problems	256
Understanding printer messages	257
Change <src> to <x>	257
Check tray <x> connection	257
Disk corrupted	257
Fax memory full	258
Fax partition inoperative. Contact system administrator.	258
Fax server 'To Format' not set up. Contact system administrator.	258
Fax Station Name not set up	258
Fax Station Number not set up	258
Load <src> with <x>	258
Load manual feeder with <x>	259
Memory full, cannot print faxes	259
Remove paper from standard output bin	259
Restore Held Jobs?	259
Scan Document Too Long	259
SMTP server not set up. Contact system administrator.	259
Unsupported disk	259
31 Missing or defective <color> cartridge	259
32 Cartridge part number unsupported by device	260
34 Short paper	260
35 Insufficient memory to support Resource Save feature	260
37 Insufficient memory to collate job	260
37 Insufficient memory, some Held Jobs were deleted	260
38 Memory full	260
39 Complex page, some data may not have printed	261
50 PPDS font error	261
51 Defective flash detected	261
52 Not enough free space in flash memory for resources	261
54 Network <x> software error	261
54 Standard network software error	261
55 Unsupported option in slot <x>	262
56 Parallel port <x> disabled	262
56 Serial port <x> disabled	262
56 Standard USB port disabled	262
58 Too many flash options installed	262
58 Too many trays attached	263
59 Incompatible tray <x>	263
61 Remove defective disk	263
62 Disk full	263
63 Unformatted disk	263
80 Fuser life warning	263
80 Replace fuser	264
82 Replace waste toner box	264
82 Waste toner box missing	264
83 Replace transfer module	264
83 Transfer module life warning	264
83 Transfer module missing	264
84 Replace <color> photoconductor	264
84 <color> photoconductor low	264
84 <color> photoconductor nearly low	265
88 Replace <color> cartridge	265
88 <color> cartridge nearly low	265
88 <color> cartridge low	265
840.01 Scanner Disabled	265
840.02 Scanner Auto Disabled	265
900–999 Service <message>	266
1565 Emulation error, load emulation option	266
Clearing jams	266
Avoiding jams	266
Understanding jam messages	267
200 paper jam	268
200–201 paper jams	269
201 paper jam	270
202 paper jam	272
203 paper jam	274
230 paper jam	275
24x paper jam	276
250 paper jam	278
290–294 paper jams	279
Solving printing problems	280
Multiple-language PDFs do not print	280
Printer control panel display is blank or displays only diamonds	280
Error message about reading USB drive appears	280
Jobs do not print	281
Make sure the printer is ready to print	281
Check to see if the standard exit bin is full	281
Check to see if the paper tray is empty	281
Make sure the correct printer software is installed	281
Make sure the internal print server is installed properly and working	281
Make sure you are using a recommended printer cable	281
Make sure printer cables are securely connected	281
Confidential and other held jobs do not print	282
Partial job, no job, or blank page prints	282
Make sure the printer has sufficient memory	282
Job takes longer than expected to print	282
Reduce the complexity of the print job	282
Change the Page Protect setting to Off	282
Change environmental settings	282
Job prints from the wrong tray or on the wrong paper	283
Check the paper type setting	283
Incorrect characters print	283
Tray linking does not work	283
Load the same size and type of paper	283
Use the same Paper Size and Paper Type settings	283
Large jobs do not collate	283
Make sure Collate is set to On	283
Reduce the complexity of the print job	283
Make sure the printer has enough memory	284
Unexpected page breaks occur	284
Increase the Print Timeout value	284
Solving copy problems	284
Copier does not respond	284
Check the display for error messages	284
Check the power	284
Scanner unit does not close	284
Poor copy quality	285
Check the display for error messages	285
The toner may be low	285
The scanner glass may be dirty	285
The copy is too light or too dark	285
Check the quality of the original document	285
Check the document placement	285
Unwanted toner is in the background	285
Patterns (moiré) appear in the output	286
Text is light or disappearing	286
The output appears washed out or overexposed	286
Partial document or photo copies	286
Check the document placement	286
Check the paper size setting	286
Solving scanner problems	286
Checking an unresponsive scanner	286
Scan was not successful	287
Check the cable connections	287
An error may have occurred in the program	287
Scanning takes too long or freezes the computer	287
Other software programs may be interfering with scanning	287
The scan resolution may be set too high	287
Poor scanned image quality	287
Check the display for error messages	287
The scanner glass may be dirty	287
Adjust the scan resolution	287
Check the quality of the original document	287
Check the document placement	288
Partial document or photo scans	288
Check the document placement	288
Check the paper size setting	288
Cannot scan from a computer	288
Check the display for error messages	288
Check the power	288
Check the cable connections	288
Solving fax problems	288
Caller ID is not shown	288
Cannot send or receive a fax	289
Check the display for error messages	289
Check the power	289
Check the printer connections	289
Check the telephone wall jack	289
Review this digital phone service checklist	289
Check for a dial tone	289
Temporarily disconnect other equipment	290
Check for jams	290
Temporarily disable Call Waiting	290
Voice Mail service may be interfering with the fax transmission	290
The printer memory may be full	290
Can send but not receive faxes	290
Check to see if the paper tray is empty	290
Check the ring count delay settings	290
The toner may be low	291
Can receive but not send faxes	291
The printer is not in Fax mode	291
The document is not loaded properly	291
Make sure the shortcut number is set up properly	291
Received fax has poor print quality	291
Re-send the document	291
The toner may be low	291
Make sure the fax transmission speed is not set too high	291
Solving option problems	292