Creating security templates using the EWS
......................................................................................................
32
Controlling access to device functions
....................................................................................................
33
Configuring PKI Held Jobs
.................................................................................................................................
33
Controlling access to device functions using the EWS
......................................................................................
34
Troubleshooting
.........................................................................................
37
Login issues
.............................................................................................................................................
37
“Unsupported USB Device” error message
......................................................................................................
37
The printer home screen fails to return to a locked state when not in use
.....................................................
37
Login screen does not appear when a Smart Card is inserted
..........................................................................
37
“The KDC and MFP clocks are different beyond an acceptable range; check the MFP's date and
time” error message
.....................................................................................................................................
38
“Kerberos configuration file has not been uploaded” error message
..............................................................
38
Users are unable to authenticate
.....................................................................................................................
38
“The Domain Controller Issuing Certificate has not been installed” error message
........................................
39
“The KDC did not respond within the required time” error message
..............................................................
39
“User's Realm was not found in the Kerberos Configuration file” error message
............................................
39
“Realm on the card was not found in the Kerberos Configuration File” error message
..................................
40
“Client [NAME] unknown” error message
........................................................................................................
40
Login does not respond at “Getting User Info”
................................................................................................
40
User is logged out almost immediately after logging in
...................................................................................
40
LDAP issues
..............................................................................................................................................
41
LDAP lookups take a long time and then fail
....................................................................................................
41
LDAP lookups fail almost immediately
.............................................................................................................
41
Held Jobs/Print Release Lite issues
.........................................................................................................
42
“You are not authorized to use this feature” Held Jobs error message
...........................................................
42
“Unable to determine Windows User ID” error message
.................................................................................
42
“There are no jobs available for [USER]” error message
..................................................................................
42
Jobs are printing out immediately
....................................................................................................................
43
Appendix A: Using the touch screen
...........................................................
44
Appendix B: Acronyms
...............................................................................
46
Appendix C: Description of access controls
.................................................
47
Appendix D: Using Common Access Cards
..................................................
50
Notices
.......................................................................................................
51
Index
..........................................................................................................
54
4