LiftMaster RSL12U RSL12U Troubleshooting Guide Manual - Page 33

MyQ® MyQ® ERROR CODES Below are potential error codes that may be encountered when working with the Internet Gateway, MyQ® app, MyQ website, or your PC or smartphone. GENERAL ERROR CODES ERROR CODE 209 223 224 301 303 304 MESSAGE Unable to remove device. Gateway is offline. Gateway is in learn mode. The Gateway or hub serial number was invalid. Gateway serial number is not recognized after several attempts. Please make sure the device* is connected and the green LED is solid ON. ISSUE AND RESOLUTION • Server was not able to confirm the deletion or removal of a device. • If you continue to experience a problem, contact the LiftMaster Technical Service Center at 800.528.2806. • Check the power outlet and identify if the blue and green LED's on Internet Gateway are illuminated. • If the Internet Gateway appears to have no Internet connection, verify a computer in the facility attached to the network has an Internet connection by loading a web page. • Log out of account. Restart the Internet Gateway by powering off and then back on. The Internet Gateway will need to be unplugged to power off. Log back into the account. • If you continue to experience a problem, contact the LiftMaster Technical Service Center at 800.528.2806. • The app or website may not have connected to the MyQ server, please try again. • Log out of the account. Restart the Internet Gateway by powering off and back on. The Internet Gateway will need to be unplugged to power off. • Log into the account and attempt to reprogram devices. • If you continue to experience a problem, contact the LiftMaster Technical Service Center at 800.528.2806. • Identify the serial number located on the bottom of the Internet Gateway. • Verify the serial number. Ensure a 0 is a number. • Try again to register the device with the correct serial number. • If you continue to experience a problem, contact the LiftMaster Technical Service Center at 800.528.2806. • Identify the serial number on the bottom of the Internet Gateway. • Verify the serial number. Ensure a 0 is a number. • Try again to register the device with the correct serial number. • Delete the account and create a new account. • If you continue to experience a problem, contact the LiftMaster Technical Service Center at 800.528.2806. • Check the power outlet and identify if the green LED on the Internet Gateway device is illuminated. • Log out of the account. If the Internet Gateway appears to not have an Internet connection, verify a computer in the facility attached to the network has an Internet connection by loading a web page. Restart the Internet Gateway by powering off and back on. The Internet Gateway will need to be unplugged to power off. • If you continue to experience a problem, contact the LiftMaster Technical Service Center at 800.528.2806. * A MyQ-Enabled Gate Operator is considered a device. 32