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Logitech Harmony User Manual - Page 33

Getting help with your Harmony One, Contacting Customer Support, Finding answers to questions

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Getting help with your Harmony One Contacting Customer Support If you're experiencing problems and can't find the solution, our courteous and expert professionals can assist! From your home page, click the More Help button located in the Tip Center and then select the Contact Us tab. Finding answers to questions You can access our online help to search for topics or Frequently Asked Questions (FAQs). From your home page, click the More Help button located in the Tip Center. Getting help with your online setup You have access to several online features that help guide you through the online setup and customization of your Harmony One: Harmony Remote Software Provides instructional help to guide you through a series of question-and-answer steps to accomplish a task. FAQs (Frequently Asked Questions) A searchable list of customer questions with answers provided by the Harmony One's support center. More Help button Provides specific online help for the page you're on. 33

Section	Page
Introduction	5
Getting to know your remote	5
How your Harmony One works	5
Activities, devices, and inputs	5
The buttons on yourHarmony One	6
What’s on the Harmony One’s screen	7
Using your Harmony One	9
Viewing your touch screen menus	9
Selecting an Activity	9
Switching between Activities	9
Turning off your devices	9
Using the Help button	10
Using your favorite channels	11
Controlling your devices individually	11
Charging your remote	11
Setting the date and time	12
Setting the backlight timing	12
Setting up your Harmony One for the first time	13
Overview of the setup process	13
1. Creating your user account	14
2. Connecting your Harmony One to your computer	14
3. Setting up the devices you want to control	15
4. Setting up Activities for your Harmony One	15
5. Updating the remote	16
Testing your setup	17
Changing your setup	18
Adding and changing your Activities	18
Renaming an Activity	18
Adding and changing your devices	18
Adding an extra device (passthrough) to an Activity	19
Changing how buttons work in an Activity	20
Customizing the on-remote help	20
Controlling the Remote Assistant	21
Viewing the on-remote tutorial	21
Personalizing your Harmony One	22
Changing the order of Activities on your Harmony One’s screen	22
Selecting or changing a theme on your Harmony One	22
Adding custom-labeled buttons to an Activity	22
Adding a slideshow to your Harmony One’s screen	23
Viewing a slideshow on your Harmony One’s screen	23
Adding additional features to your Harmony One	24
Teaching your Harmony One new commands using your old remote	24
Naming a new command your remote learned	24
Types of delays or speed settings	25
Adjusting the delay between IR commands (speed settings)	26
Maintaining your Harmony One	27
Upgrading your Harmony One firmware	27
Testing your remote settings after a software upgrade	27
Upgrading to a new Harmony remote	27
Troubleshooting problems with your Harmony One	28
Figuring out which inputs your system uses	30
Figuring out which type of input control you have	30
Step 1— Turn on all your devices	31
Step 2 — Watch the TV	32
Step 3 — Listen to the sound	32
Getting help with your Harmony One	33
Contacting Customer Support	33
Finding answers to questions	33
Getting help with your online setup	33
Using the On-Remote Help	34
Logitech’s Harmony Remote user forums	34
Appendix A - Device Information	35
Appendix B - Glossary	36