Mackie Mix8 Owners Manual - Page 16

Appendix A: Service Information - mix series mix 5

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Mix5 • Mix8 • Mix12FX Appendix A: Service Information Warranty Service If you think your Mix Series mixer has a problem, please check out the following troubleshooting tips and do your best to confirm the problem. Visit the Support section of our website (www.720trees.com) where you will find lots of useful information such as FAQs and other documentation. You may find the answer to the problem without having to send your mixer away. Bad Output • Is the associated level knob (if any) turned up? • If it's one of the main outs, try unplugging all the others. For example, if it's the left main out, unplug the RCA and CR left outputs. If the problem goes away, its not the mixer. • If a left speaker is presumed dead, switch the left and right cords, at the mixer's main outs. If the left speaker is still not working, it's not the mixer. Troubleshooting Noise Power • Our favorite question: is the power switch on? Ha, fooled you! There is no power switch! • Is the external power supply securely plugged into the power connector on the back of the Mix Series mixer? • Is the external power supply securely plugged into an AC power strip? Make sure the power to the power strip is turned on. • Are all the lights out in the building? • Turn the channel level and aux ­return knobs down, one by one. If the sound disappears, it's either that channel or whatever is plugged into it, so unplug whatever that is. If the noise disappears, it's from your whatever. Bad Channel • Is the gain set correctly? • Is the level knob turned up? • Try the same source signal in another channel, set up exactly like the suspect channel. • Check that the pan knob is set correctly. • Check the EQ and the low-cut switch. Repair For warranty service, refer to the warranty information on page 23. Non-warranty service is available at a factoryauthorized service center. To locate the nearest service center, visit www.720trees.com, click "Contact Tech Support" and select "Locate a Service Center or Distributor" [3]. Service for a Mix Series mixer living outside the United States may be obtained through local dealers or distributors. If you do not have access to our website, you can call our Tech Support department at 1-800-898-3211, Monday-Friday, normal business hours, Pacific Time, to explain the problem. Tech Support will tell you where the nearest factory-authorized service center is located in your area. 16 Mix5 • Mix8 • Mix12FX

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Mix5 • Mix8 • Mix12FX
Mix5 • Mix8 • Mix12FX
Appendix A: Service Information
Warranty Service
If you think your Mix Series mixer has a problem,
please check out the following troubleshooting tips and
do your best to confirm the problem. Visit the Support
section of our website (www.720trees.com) where
you will find lots of useful information such as FAQs
and other documentation. You may find the answer
to the problem without having to send your mixer away.
Troubleshooting
Power
•
Our favorite question: is the power switch on?
Ha, fooled you! There is no power switch!
•
Is the external power supply securely plugged
into the power connector on the back of the
Mix Series mixer?
•
Is the external power supply securely plugged
into an AC power strip? Make sure the power to
the power strip is turned on.
•
Are all the lights out in the building?
Bad Channel
•
Is the gain set correctly?
•
Is the level knob turned up?
•
Try the same source signal in another channel,
set up exactly like the suspect channel.
•
Check that the pan knob is set correctly.
•
Check the EQ and the low-cut switch.
Bad Output
•
Is the associated level knob (if any) turned up?
•
If it’s one of the main outs, try unplugging all
the others. For example, if it’s the left main
out, unplug the RCA and CR left outputs. If the
problem goes away, its not the mixer.
•
If a left speaker is presumed dead, switch the
left and right cords, at the mixer's main outs.
If the left speaker is still not working, it’s not
the mixer.
Noise
•
Turn the channel level and aux return knobs
down, one by one. If the sound disappears,
it’s either that channel or whatever is plugged
into it, so unplug whatever that is. If the noise
disappears, it’s from your whatever.
Repair
For warranty service, refer to the warranty
information on page 23.
Non-warranty service is available at a factory-
authorized service center. To locate the nearest
service center, visit www.720trees.com, click “Contact
Tech Support” and select “Locate a Service Center
or Distributor” [3]. Service for a Mix Series mixer living
outside the United States may be obtained through
local dealers or distributors.
If you do not have access to our website, you can
call our Tech Support department at 1-800-898-3211,
Monday-Friday, normal business hours, Pacific Time,
to explain the problem. Tech Support will tell you where
the nearest factory-authorized service center is located
in your area.