Maytag MHWZ400TB Use and Care Guide - Page 27

Washer cycle won't start „ Is the washer door firmly shut? The door must be closed during operation. „ Has a cycle been selected, but START has not been selected and held for 1 second? Press and hold START, for 1 second. „ Was the door open after completion of last cycle? The door must be opened and closed again to start a new cycle. „ Is the door locked? If door is locked, run a drain cycle and drain the washer. Control won't accept selections or won't shut off „ Are the touch pad controls locked? Hold for 3 seconds the button to lock/unlock controls. „ Are the touch pad buttons not responding? Press STOP on the touch-pad twice. Check the touch-pad/LED assembly by selecting different cycles and changing the modifiers and options available to confirm the touchpad/LED assembly is responding. Washer stops working „ Does the washer shut down the same time in the same wash cycle repeatedly? Unplug washer or disconnect power. Wait 5 minutes. Plug in washer or reconnect power. Run another cycle. When the washer stops working At the beginning of the cycle: Washer won't dispense „ Is the washer level? Check that the washer is level. See "Level Washer." „ Has the drawer dispensed detergent? Check that the dispenser drawer is not clogged with detergent. „ Are both the hot and cold water faucets turned on? Check water hose connections to the washer. Check for plugged screen in water source. Check the water supply and the water valve. Washer won't fill „ Low water pressure at home? Check if the home has low water pressure, open the water faucets. „ Are both the hot and cold water faucets turned on? Verify hot and cold valve at the water faucets are fully open. „ Is the water inlet hose kinked? Straighten the hoses. Check water hose connections to the washer and make sure water supply hoses are not obstructed. Check for plugged screen. „ Are the water inlet valve screens clogged? Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water, and check for leaks. „ Are you using HE detergent? HE detergent is a low sudsing detergent. This is normal and will not affect cleaning performance. „ Low water? This washer uses very little water to provide good cleaning results. You will see little or no water splashing in this washer. This is normal. Washer won't run „ Is the washer in a normal pause in the cycle? The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of tumbling and soak. „ Is the washer overloaded? Wash smaller loads. Incorrect water temperature or Wash/Rinse temperature „ Are the hot and cold water inlet hoses reversed? See "Connect the Inlet Hoses." „ Are you washing many loads? As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal. Not enough water/Not enough suds „ Low water? This washer uses very little water to provide good cleaning results. You will see little or no water splashing in this washer. This is normal. „ Are you using HE detergent? HE detergent is a low sudsing detergent. This is normal and will not affect cleaning performance. When the washer stops working At the middle of the cycle: Washer continues to fill or drain, cycle seems stuck „ Is the top of drain hose lower than 30" (760 mm) on washer? The top of the drain hose must be at least 30" (760 mm) above the floor. See "Drain System." Check that the washer is level. Check if the valve is blocked open. If the valve is blocked open, uncontrolled filling will occur. 27