Motorola SB4200 User Manual - Page 40

Problem, Possible Solutions

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Page 40 highlights

Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Troubleshooting If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in "Front-Panel Lights and Error Conditions" on page 37. Problem Possible Solutions Green POWER light is off Check that the power cord is properly plugged into the electrical outlet and the cable modem. Check that the electrical outlet is working. If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet. Press the Reset button. X Home Print Exit 35 SURFboard Cable Modem User Guide

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35
Introduction
Before You Begin
Installation & Configuration
FAQ
Troubleshooting
Glossary
License
35
SURFboard Cable Modem User Guide
X
Home
Print
Exit
Troubleshooting
If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try pressing the
reset button on the rear panel. Resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the
front-panel lights as described in
“Front-Panel Lights and Error Conditions”
on page 37.
Problem
Possible Solutions
Green POWER light is off
Check that the power cord is properly plugged into the electrical outlet and the cable modem.
Check that the electrical outlet is working.
If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet.
Press the Reset button.