Motorola mc4000 User Guide - Page 24

• Problem: MultiSensor unit will not turn on • Possible causes: defective power source such as defective USB power cube, AC power source switched off, dead battery, battery switch not switched on, battery switch defective • Solution: First, try moving the sensor's USB power adapter to a different power outlet. Next, try plugging the sensor into a different USB power source. If the sensor still will not turn on, it may be defective. • Problem: Not connecting to cellular tower • Possible causes: Out of cellular range, inadequate or missing antenna, bad or missing SIM card • Solution: Unplug the MultiSensor from the USB power source, and turn off the battery for 10 seconds; then turn on the battery and plug it back in. If not resolved, try moving the sensor to another location with better cell service. Check that the antenna is connected and not damaged, and that the SIM card is installed. For people who need better reception, the original antenna can be replaced with an LTE/3G antenna with an SMA Male connector. You can search online for "LTE antenna SMA connector." • Problem: Not receiving updated MultiSensor data • Possible causes: Poor MultiSensor cell signal, poor Internet connection to device running app or browser, Motorola MultiSensor server down, no subscription to MultiSensor cell service, expired or cancelled subscription to MultiSensor cell service • Solution: Check MultiSensor lights to verify connection to the Motorola MultiSensor server. Verify that the device you use to view MultiSensor app or browser is on line. Make sure subscription is active, with a valid credit card or PayPal account. If the MultiSensor server is down, technicians will be working to bring it back up ASAP. • Problem: Not detecting flood • Possible causes: Flood report can take up to 30 seconds, improper flood cable placement, flood alert not configured properly, flood cable defective 23