Mr. Coffee BVMC-VMX38-DS User Manual - Page 12

Service And Maintenance

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PROBLEM THE COFFEE IS NOT HOT THE COFFEE TASTES BAD THE GROUNDS ARE IN THE COFFEE POSSIBLE CAUSE SOLUTION There's a power WAIT FOR POWER TO outage. BE RESTORED. Auto SHUTOFF has been activated. FOR BEST RESULTS, BREW A FRESH POT OF COFFEE. Coffee grounds USE COFFEE GROUNDS other than for RECOMMENDED FOR an automatic AUTOMATIC DRIP drip coffeemaker COFFEEMAKERS. were used. The ground coffee-towater ratio was unbalanced. USE CORRECT GROUND COFFEE-TOWATER RATIO. The coffeemaker needs cleaning. CLEAN COFFEEMAKER AS DESCRIBED IN "MAINTAINING YOUR COFFEEMAKER" SECTION. The filter is not SEAT FILTER PROPERLY properly seated WITHIN THE FILTER in the basket. BASKET. The filter collapsed. REMOVE FILTER AND REPLACE. Do you still have questions? You can call us toll-free at the Consumer Service Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com. 22 BVMC-VM Series_17ESM1.indd 23-24 SERVICE AND MAINTENANCE Replacement Parts • Coffee Filters - For better tasting coffee, we recommend that you use a MR. COFFEE® brand 10-12 cup basket-style paper filter or a MR. COFFEE® brand permanent filter. These filters are available at most grocery stores. • Water Filtration - Replacement water filtration disks can be purchased through your local retailer, online at www. mrcoffee.com, or by calling 1-800-MR-COFFEE (1-800672-6333) in the U.S. or 1-800-667-8623 in Canada. • Decanters - You can usually purchase a replacement decanter from the store where you purchased your coffeemaker. If you are unable to find a replacement, please visit us online at www.mrcoffee.com, or call 1-800-MR COFFEE (1-800-672-6333) in the U.S. or 1-800667-8623 in Canada for information on where you can find a store that carries replacement decanters. Repairs If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Sunbeam or an authorized Sunbeam Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-MR COFFEE (1-800-672-6333) Canada 1-800-667-8623 23 6/28/17 10:40

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22
23
PROBLEM
POSSIBLE CAUSE
SOLUTION
THE COFFEE IS
NOT HOT
There’s a power
outage.
WAIT FOR POWER TO
BE RESTORED.
Auto SHUT-
OFF has been
activated.
FOR BEST RESULTS,
BREW A FRESH POT OF
COFFEE.
THE COFFEE
TASTES BAD
Coffee grounds
other than for
an automatic
drip coffeemaker
were used.
USE COFFEE GROUNDS
RECOMMENDED FOR
AUTOMATIC DRIP
COFFEEMAKERS.
The ground
coffee-to-
water ratio was
unbalanced.
USE CORRECT
GROUND COFFEE-TO-
WATER RATIO.
The coffeemaker
needs cleaning.
CLEAN COFFEEMAKER
AS DESCRIBED IN
“MAINTAINING YOUR
COFFEEMAKER”
SECTION.
THE GROUNDS
ARE IN THE
COFFEE
The filter is not
properly seated
in the basket.
SEAT FILTER PROPERLY
WITHIN THE FILTER
BASKET.
The filter
collapsed.
REMOVE FILTER AND
REPLACE.
Do you still have questions? You can call us toll-free at the
Consumer Service Department,
1-800-MR COFFEE
(1-800-672-6333)
or you can visit us at www.mrcoffee.com.
SERVICE AND MAINTENANCE
Replacement Parts
•
Coffee Filters – For better tasting coffee, we recommend
that you use a MR. COFFEE
®
brand 10-12 cup basket-style
paper filter or a MR. COFFEE
®
brand permanent filter.
These filters are available at most grocery stores.
•
Water Filtration - Replacement water filtration disks can
be purchased through your local retailer, online at www.
mrcoffee.com, or by calling 1-800-MR-COFFEE (1-800-
672-6333) in the U.S. or 1-800-667-8623 in Canada.
•
Decanters – You can usually purchase a replacement
decanter from the store where you purchased your
coffeemaker. If you are unable to find a replacement,
please visit us online at www.mrcoffee.com, or call
1-800-MR COFFEE (1-800-672-6333) in the U.S. or 1-800-
667-8623 in Canada for information on where you can
find a store that carries replacement decanters.
Repairs
If your coffeemaker requires service, do not return it to the
store where you purchased it. All repairs and replacements
must be made by Sunbeam or an authorized Sunbeam
Service Center. If you live in the U.S. or Canada, please call
us at the following toll-free telephone numbers to find the
location of the nearest authorized service center:
U.S. 1-800-MR COFFEE (1-800-672-6333)
Canada 1-800-667-8623
BVMC-VM Series_17ESM1.indd
23-24
6/28/17
10:40