Mr. Coffee CG12 User Manual - Page 11

PROBLEM THE COFFEE IS NOT HOT THE COFFEE TASTES BAD THE GROUNDS ARE IN THE COFFEE POSSIBLE CAUSE SOLUTION Auto SHUTOFF has been activated. (Programmable models only) FOR BEST RESULTS, BREW A FRESH POT OF COFFEE. Coffee grounds USE COFFEE GRIND other than for an RECOMMENDED FOR automatic drip AUTOMATIC DRIP coffeemaker were COFFEEMAKERS. used. The ground coffee-towater ratio was unbalanced. USE CORRECT GROUND COFFEE-TO-WATER RATIO. The coffeemaker needs cleaning. CLEAN COFFEEMAKER AS DESCRIBED IN "CLEANING AND MAINTAINING YOUR COFFEEMAKER" SECTION. The filter is not SEAT FILTER PROPERLY properly seated in WITHIN THE FILTER the basket. BASKET. The filter collapsed. REMOVE FILTER AND REPLACE. Do you still have questions? You can call us toll-free at the Consumer Service Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com. 20 BVMC-CG12CUP_12ESM1.indd 21-22 Service and Maintenance Replacement Parts: Replacement parts can be purchased through your local retailer, online at www.mrcoffee.com, or by calling our service centers for information on where you can find a store that carries replacement parts. For better tasting coffee, we recommend that you use a MR. COFFEE® brand replacement parts. • Coffee Filters -This coffeemaker uses MR. COFFEE® brand 10-12 cup basket-style paper filter or a MR. COFFEE® brand permanent filter. • Water Filtration - Use MR. COFFEE® water filtration replacement disks for best results. • Decanters - This coffeemaker uses the MR. COFFEE® brand 12-Cup, Black, Replacement Decanter - PLD12 or MR. COFFEE® brand 12-Cup, White, Replacement Decanter - PLD13, depending on the model and color. (Coffemakers extras such as water filtration and permanent filters may not be included in all models) Repairs: If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Sunbeam or by an authorized MR. COFFEETM Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-MR COFFEE (1-800-672-6333) Canada 1-800-667-8623 You may also visit our website at www.mrcoffee.com To assist us in serving you, please have the coffeemaker model number and date of purchase available when you call. The model number is on the bottom of the coffeemaker. We welcome your questions, comments or suggestions. In all your communications, please include your complete name, address and telephone number and a description of the problem. 21 10/18/12 2:13 PM