Netgear CVG824G-1STAUS CVG824G-1STAUS User Guide - Page 23

Troubleshooting If you're having difficulty making a call, here are a few useful tips which may help you to fix the problem yourself. Try these first before contacting us. I picked up my phone and there was no dial tone. Sometimes there can be a slight delay before you hear the dial tone. Check that your phone is plugged into the Optus socket. I try to make a call but it won't connect. If you have a second phone in your house that is working, try making the call using that phone. If the call now connects, it indicates you may have a problem with the first phone. If the second phone doesn't work either, contact Optus Customer Service on 133 937. I dial a number and get a recorded voice announcement. Step 1 Check the number you dialled was correct. Step 2 Ensure you waited for the dial tone before dialling the number. Step 3 Make a note of the recorded announcement in case you need to contact us. Also, remember there are questions and answers at the end of relevant sections in this manual. Still having a problem? If you have followed the useful tips above and are still having a problem, call Optus to investigate your fault on 131 344. (Call costs apply for these services.) TROUBLESHOOTING 21