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You Cannot Access the Internet, Check the WAN IP Address

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AC750 WiFi Router Model R6020 autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer. • If your router's IP address was changed and you do not know the current IP address, use an IP scanner application to detect the IP address. If you still cannot find the IP address, clear the router's configuration to factory defaults. This sets the router's IP address to 192.168.1.1. For more information, see Return the Router to Its Factory Default Settings on page 85 and Factory Settings on page 118. • Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer, click the Refresh button to be sure that the Java applet is loaded. • Try quitting the browser and launching it again. • Make sure that you are using the correct login information. The user name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information. • If you are attempting to set up your router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert DSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration. You Cannot Access the Internet If you can access your router but not the Internet, check to see if the router can obtain an IP address from your Internet service provider (ISP). Check the WAN IP Address Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the ADVANCED Home page. To check the WAN IP address: 1. Launch a web browser from a computer or mobile device that is connected to the network. 2. Select an external site such as netgear.com. 3. Enter http://www.routerlogin.net. A login window opens. 4. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. 5. Click the ADVANCED tab. The ADVANCED Home page displays. 6. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP. If your router cannot obtain an IP address from the ISP, you might need to force your modem to recognize your new router by restarting your network. For more information, see Sequence to Restart Your Network on page 109. Troubleshooting 112

Section	Page
Contents	3
1. Hardware Overview of the Router	7
Unpack Your Router	8
LED Descriptions	9
Ports, Buttons, and Connectors on the Back Panel	9
Router Label	11
Position the Router	11
Cable Your Router	12
2. Connect to the Network and Access the Router	13
Connect to the Router	14
Connect to the Router Through an Ethernet Cable	14
Join the WiFi Network of the Router	14
Manual Method	14
Wi-Fi Protected Setup Method	15
Types of Logins	15
Use a Web Browser to Access the Router	16
Automatic Internet Setup	16
Log In to the Router	17
Change the Language	17
Access the Router With the NETGEAR genie App	18
3. Specify Your Internet Settings	19
Use the Internet Setup Wizard	20
Manually Set Up the Internet Connection	20
Specify an Internet Connection Without a Login	20
Specify an Internet Connection That Uses a Login and PPPoE Service	21
Specify an Internet Connection That Uses a Login and PPTP Service	23
Specify an Internet Connection That Uses a Login and L2TP Service	24
Specify an IPv6 Internet Connection	25
IPv6 Internet Connections and IPv6 Addresses	25
Use Auto Detect for an IPv6 Internet Connection	26
Use Auto Config for an IPv6 Internet Connection	27
Set Up an IPv6 6to4 Tunnel Internet Connection	28
Set Up an IPv6 Pass-Through Internet Connection	29
Set Up a Fixed IPv6 Internet Connection	30
Set Up an IPv6 DHCP Internet Connection	31
Set Up an IPv6 PPPoE Internet Connection	32
Manage the MTU Size	34
MTU Concepts	34
Change the MTU Size	35
4. Control Access to the Internet	36
Set Up Parental Controls	37
Allow or Block Access to Your Network	38
Enable and Manage Network Access Control	38
Manage Network Access Control Lists	39
Add Devices to or Remove Them From the Allowed List	40
Add Devices to or Remove Them From the Blocked List	41
Use Keywords to Block Internet Sites	42
Set Up Blocking	42
Remove a Keyword or Domain From the Blocked List	43
Remove All Keywords and Domains From the Blocked List	43
Specify a Trusted Computer	44
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules	44
5. Manage the Basic WiFi Network Settings	46
Manage the Basic WiFi Settings and WiFi Security of the Main Network	47
View or Change the Basic WiFi Settings and WiFi Security Settings	47
Configure WEP Legacy WiFi Security	52
Configure WPA/WPA2 Enterprise WiFi Security	53
Use WPS to Add a Device to the WiFi Network	55
Use WPS With the Push Button Method	55
Use WPS With the PIN Method	56
Manage the Basic WiFi Settings and WiFi Security of the Guest Network	57
Enable or Disable the WiFi Radios	60
6. Manage the WAN and LAN Network Settings	62
Manage the WAN Security Settings	63
Set Up a Default DMZ Server	63
Manage IGMP Proxying	64
Manage VPN Pass-Through	65
Manage NAT Filtering	65
Manage the SIP Application-Level Gateway	66
Manage the LAN IP Address Settings	66
Manage the Router Information Protocol Settings	67
Manage the DHCP Server Address Pool	68
Manage Reserved LAN IP Addresses	69
Reserve a LAN IP Address	69
Change a Reserved IP Address	70
Remove a Reserved IP Address Entry	70
Disable the Built-In DHCP Server	71
Change the Router’s Device Name	71
Set Up and Manage Custom Static Routes	72
Set Up a Static Route	73
Change a Static Route	74
Remove a Static Route	74
Set Up a Bridge for a Port Group or VLAN Tag Group	75
Set Up a Bridge for a Port Group	75
Set Up a Bridge for a VLAN Tag Group	76
Improve Network Connections With Universal Plug-N-Play	78
7. Manage the Router	79
Update the Firmware of the Router	80
Check for New Firmware and Update the Router	80
Manually Upload New Firmware and Update the Router	81
Change the admin Password	82
Set Up Password Recovery	83
Recover the admin Password	83
Manage the Configuration File of the Router	84
Back Up the Settings	84
Restore the Settings	84
Return the Router to Its Factory Default Settings	85
Use the Reset Button	85
Erase the Settings	86
View the Status and Statistics of the Router	87
View Information About the Router and the Internet and WiFi Settings	87
Display Internet Port Statistics	87
Check the Internet Connection Status	88
Manage the Activity Log	89
View, Email, or Clear the Logs	89
Specify Which Activities Are Logged	90
View Devices Currently on the Network	90
8. Manage the Advanced WiFi Features	92
Set Up a WiFi Schedule	93
Manage the WPS Settings	93
Manage Advanced WiFi Settings	94
Use the Router as a WiFi Access Point Only	95
9. Manage Port Forwarding and Port Triggering	97
Manage Port Forwarding to a Local Server for Services and Applications	98
Forward Incoming Traffic for a Default Service or Application	98
Add a Port Forwarding Rule With a Custom Service or Application	99
Change a Port Forwarding Rule	100
Remove a Port Forwarding Rule	101
Application Example: Make a Local Web Server Public	101
How the Router Implements the Port Forwarding Rule	102
Manage Port Triggering for Services and Applications	102
Add a Port Triggering Rule	103
Change a Port Triggering Rule	104
Remove a Port Triggering Rule	105
Specify the Time-Out for Port Triggering	105
Disable Port Triggering	106
Application Example: Port Triggering for Internet Relay Chat	106
10. Troubleshooting	108
Reboot the Router From Its Web Interface	109
Quick Tips	109
Sequence to Restart Your Network	109
Check Ethernet Cable Connections	109
WiFi Settings	110
Network Settings	110
Troubleshoot With the LEDs	110
Standard LED Behavior When the Router Is Powered On	110
Power LED Is Off or Blinking	110
Power LED Stays Amber	111
Internet or Ethernet LEDs Are Off	111
WiFi LED Is Off	111
You Cannot Log In to the Router	111
You Cannot Access the Internet	112
Check the WAN IP Address	112
Troubleshoot PPPoE	113
Troubleshoot Internet Browsing	114
Changes Are Not Saved	114
Troubleshoot WiFi Connectivity	115
Troubleshoot Your Network Using the Ping Utility	115
Test the LAN Path to Your Router	115
Test the Path From Your Computer to a Remote Device	116
11. Supplemental Information	117
Factory Settings	118

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autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the

connection from the computer to the router and reboot your computer.

•

If your router’s IP address was changed and you do not know the current IP address, use an IP scanner

application to detect the IP address. If you still cannot find the IP address, clear the router’s configuration

to factory defaults.This sets the router’s IP address to 192.168.1.1. For more information, see

Return

the Router to Its Factory Default Settings

on page 85 and

Factory Settings

on page 118.

•

Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer,

click the

Refresh

button to be sure that the Java applet is loaded.

•

Try quitting the browser and launching it again.

•

Make sure that you are using the correct login information. The user name is

admin

, and the default

password is

password

. Make sure that Caps Lock is off when you enter this information.

•

If you are attempting to set up your router as a replacement for an ADSL gateway in your network, the

router cannot perform many gateway services. For example, the router cannot convert DSL or cable

data into Ethernet networking information. NETGEAR does not support such a configuration.

You Cannot Access the Internet

If you can access your router but not the Internet, check to see if the router can obtain an IP address from

your Internet service provider (ISP).

Check the WAN IP Address

Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP.You can

determine whether the request was successful using the ADVANCED Home page.

To check the WAN IP address:

Launch a web browser from a computer or mobile device that is connected to the network.

Select an external site such as

netgear.com

Enter

http://www.routerlogin.net

A login window opens.

Enter the router user name and password.

The user name is

admin

. The default password is

password

. The user name and password are

case-sensitive.

The BASIC Home page displays.

Click the

ADVANCED

tab.

The ADVANCED Home page displays.

Check to see that an IP address is shown for the Internet port.

If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP.

If your router cannot obtain an IP address from the ISP, you might need to force your modem to recognize

your new router by restarting your network. For more information, see

Sequence to Restart Your Network

on page 109.

Troubleshooting

112

AC750 WiFi Router Model R6020