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Netgear R6020 User Manual - Page 116

Test the Path From Your Computer to a Remote Device, Troubleshooting, AC750 WiFi Router Model R6020

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AC750 WiFi Router Model R6020 Request timed out If the path is not functioning correctly, one of the following problems might be present: • Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected. Check to see that the appropriate LEDs are lit for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that are connected to your computer and router. • Wrong network configuration Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet. Test the Path From Your Computer to a Remote Device To test the path from your computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the Windows Run window, type ping -n 10 where is the IP address of a remote device such as your ISP DNS server. If the path is functioning correctly, messages display that are similar to those shown in Test the LAN Path to Your Router on page 115. 3. If you do not receive replies, check the following: • Check to see that IP address of your router is listed as the default gateway for your computer. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel. Verify that the IP address of the router is listed as the default gateway. • Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device. • Check to see that your cable or DSL modem is connected and functioning. • If your ISP assigned a host name to your computer, enter that host name as the account name on the Internet Setup page. • Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If your ISP does this, configure your router to "clone" or "spoof" the MAC address from the authorized computer. Troubleshooting 116

Section	Page
Contents	3
1. Hardware Overview of the Router	7
Unpack Your Router	8
LED Descriptions	9
Ports, Buttons, and Connectors on the Back Panel	9
Router Label	11
Position the Router	11
Cable Your Router	12
2. Connect to the Network and Access the Router	13
Connect to the Router	14
Connect to the Router Through an Ethernet Cable	14
Join the WiFi Network of the Router	14
Manual Method	14
Wi-Fi Protected Setup Method	15
Types of Logins	15
Use a Web Browser to Access the Router	16
Automatic Internet Setup	16
Log In to the Router	17
Change the Language	17
Access the Router With the NETGEAR genie App	18
3. Specify Your Internet Settings	19
Use the Internet Setup Wizard	20
Manually Set Up the Internet Connection	20
Specify an Internet Connection Without a Login	20
Specify an Internet Connection That Uses a Login and PPPoE Service	21
Specify an Internet Connection That Uses a Login and PPTP Service	23
Specify an Internet Connection That Uses a Login and L2TP Service	24
Specify an IPv6 Internet Connection	25
IPv6 Internet Connections and IPv6 Addresses	25
Use Auto Detect for an IPv6 Internet Connection	26
Use Auto Config for an IPv6 Internet Connection	27
Set Up an IPv6 6to4 Tunnel Internet Connection	28
Set Up an IPv6 Pass-Through Internet Connection	29
Set Up a Fixed IPv6 Internet Connection	30
Set Up an IPv6 DHCP Internet Connection	31
Set Up an IPv6 PPPoE Internet Connection	32
Manage the MTU Size	34
MTU Concepts	34
Change the MTU Size	35
4. Control Access to the Internet	36
Set Up Parental Controls	37
Allow or Block Access to Your Network	38
Enable and Manage Network Access Control	38
Manage Network Access Control Lists	39
Add Devices to or Remove Them From the Allowed List	40
Add Devices to or Remove Them From the Blocked List	41
Use Keywords to Block Internet Sites	42
Set Up Blocking	42
Remove a Keyword or Domain From the Blocked List	43
Remove All Keywords and Domains From the Blocked List	43
Specify a Trusted Computer	44
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules	44
5. Manage the Basic WiFi Network Settings	46
Manage the Basic WiFi Settings and WiFi Security of the Main Network	47
View or Change the Basic WiFi Settings and WiFi Security Settings	47
Configure WEP Legacy WiFi Security	52
Configure WPA/WPA2 Enterprise WiFi Security	53
Use WPS to Add a Device to the WiFi Network	55
Use WPS With the Push Button Method	55
Use WPS With the PIN Method	56
Manage the Basic WiFi Settings and WiFi Security of the Guest Network	57
Enable or Disable the WiFi Radios	60
6. Manage the WAN and LAN Network Settings	62
Manage the WAN Security Settings	63
Set Up a Default DMZ Server	63
Manage IGMP Proxying	64
Manage VPN Pass-Through	65
Manage NAT Filtering	65
Manage the SIP Application-Level Gateway	66
Manage the LAN IP Address Settings	66
Manage the Router Information Protocol Settings	67
Manage the DHCP Server Address Pool	68
Manage Reserved LAN IP Addresses	69
Reserve a LAN IP Address	69
Change a Reserved IP Address	70
Remove a Reserved IP Address Entry	70
Disable the Built-In DHCP Server	71
Change the Router’s Device Name	71
Set Up and Manage Custom Static Routes	72
Set Up a Static Route	73
Change a Static Route	74
Remove a Static Route	74
Set Up a Bridge for a Port Group or VLAN Tag Group	75
Set Up a Bridge for a Port Group	75
Set Up a Bridge for a VLAN Tag Group	76
Improve Network Connections With Universal Plug-N-Play	78
7. Manage the Router	79
Update the Firmware of the Router	80
Check for New Firmware and Update the Router	80
Manually Upload New Firmware and Update the Router	81
Change the admin Password	82
Set Up Password Recovery	83
Recover the admin Password	83
Manage the Configuration File of the Router	84
Back Up the Settings	84
Restore the Settings	84
Return the Router to Its Factory Default Settings	85
Use the Reset Button	85
Erase the Settings	86
View the Status and Statistics of the Router	87
View Information About the Router and the Internet and WiFi Settings	87
Display Internet Port Statistics	87
Check the Internet Connection Status	88
Manage the Activity Log	89
View, Email, or Clear the Logs	89
Specify Which Activities Are Logged	90
View Devices Currently on the Network	90
8. Manage the Advanced WiFi Features	92
Set Up a WiFi Schedule	93
Manage the WPS Settings	93
Manage Advanced WiFi Settings	94
Use the Router as a WiFi Access Point Only	95
9. Manage Port Forwarding and Port Triggering	97
Manage Port Forwarding to a Local Server for Services and Applications	98
Forward Incoming Traffic for a Default Service or Application	98
Add a Port Forwarding Rule With a Custom Service or Application	99
Change a Port Forwarding Rule	100
Remove a Port Forwarding Rule	101
Application Example: Make a Local Web Server Public	101
How the Router Implements the Port Forwarding Rule	102
Manage Port Triggering for Services and Applications	102
Add a Port Triggering Rule	103
Change a Port Triggering Rule	104
Remove a Port Triggering Rule	105
Specify the Time-Out for Port Triggering	105
Disable Port Triggering	106
Application Example: Port Triggering for Internet Relay Chat	106
10. Troubleshooting	108
Reboot the Router From Its Web Interface	109
Quick Tips	109
Sequence to Restart Your Network	109
Check Ethernet Cable Connections	109
WiFi Settings	110
Network Settings	110
Troubleshoot With the LEDs	110
Standard LED Behavior When the Router Is Powered On	110
Power LED Is Off or Blinking	110
Power LED Stays Amber	111
Internet or Ethernet LEDs Are Off	111
WiFi LED Is Off	111
You Cannot Log In to the Router	111
You Cannot Access the Internet	112
Check the WAN IP Address	112
Troubleshoot PPPoE	113
Troubleshoot Internet Browsing	114
Changes Are Not Saved	114
Troubleshoot WiFi Connectivity	115
Troubleshoot Your Network Using the Ping Utility	115
Test the LAN Path to Your Router	115
Test the Path From Your Computer to a Remote Device	116
11. Supplemental Information	117
Factory Settings	118

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Request timed out

If the path is not functioning correctly, one of the following problems might be present:

•

Wrong physical connections

For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are

connected.

Check to see that the appropriate LEDs are lit for your network devices. If your router and computer are

connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that

are connected to your computer and router.

•

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on

your computer.

Verify that the IP address for your router and your computer are correct and that the addresses are on

the same subnet.

Test the Path From Your Computer to a Remote Device

To test the path from your computer to a remote device:

From the Windows toolbar, click the

Start

button and select

Run

In the Windows Run window, type

ping -n 10

where

is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, messages display that are similar to those shown in

Test the LAN

Path to Your Router

on page 115.

If you do not receive replies, check the following:

•

Check to see that IP address of your router is listed as the default gateway for your computer. If

DHCP assigns the IP configuration of your computers, this information is not visible in your computer

Network Control Panel.Verify that the IP address of the router is listed as the default gateway.

•

Check to see that the network address of your computer (the portion of the IP address specified by

the subnet mask) is different from the network address of the remote device.

•

Check to see that your cable or DSL modem is connected and functioning.

•

If your ISP assigned a host name to your computer, enter that host name as the account name on

the Internet Setup page.

•

Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.

Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband

modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to

that modem. If your ISP does this, configure your router to “clone” or “spoof” the MAC address from the

authorized computer.

Troubleshooting

116

AC750 WiFi Router Model R6020