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Netgear WGT624 WGT624v4 Reference Manual - Page 79

Troubleshooting, Basic Functioning - router problems

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Chapter 6 Troubleshooting This chapter gives information about troubleshooting your WGT624 v4 wireless router. After each problem description, instructions are provided to help you diagnose and solve the problem. Note: Product updates are available on the NETGEAR website at http://www.netgear.com/support. Basic Functioning After you turn on power to the router, the following sequence of events should occur: 1. When power is first applied, verify that the Power LED is on. 2. After approximately 10 seconds, verify that: a. The Local port LEDs are lit for any local ports that are connected. If a port's LED is lit, a link has been established to the connected device. If a LAN port is connected to a 100 Mbps device, verify that the port's LED is green. If the port is 10 Mbps, the LED will be amber. b. The Wireless port LED is lit. c. The Internet port LED is lit. If any of these conditions does not occur, see the appropriate following section. 6-1 v1.0, May 2007

Section	Page
108 Mbps Wireless Router WGT624 v4 Reference Manual	1
Contents	5
About This Manual	9
Conventions, Formats, and Scope	9
How to Use This Manual	10
How to Print This Manual	10
Chapter 1 Connecting the Router to the Internet	13
What Is in the Box	13
Wireless Router	14
Bottom Label	14
Status Lights on the Front	14
Port Connections on the Back	15
Preparing to Set Up Your Wireless Router	16
Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup	16
Smart Wizard Installation	17
Manual Setup	19
Connecting Your Wireless Router	19
Setting Up Your Router for Internet Access	22
Resolving an Internet Connection Problem	24
Changing Your Internet Settings	24
Using the Smart Setup Wizard to Change Your Internet Settings	24
Changing Your Internet Settings Manually	25
Basic Settings for Your Internet Connection	27
Product Registration, Support, and Documentation	29
Chapter 2 Wireless Settings and Security	31
Optimizing Your Wireless Connections	31
Setting Up Your Wireless Connections	32
Information to Gather Before Changing the Wireless Settings	33
Viewing or Change Wireless Settings	34
Understanding Wireless Security	36
Wireless Security Options	37
WEP Wireless Security	38
Setting Up WEP	38
WPA-PSK or WPA2-PSK Wireless Security	41
Wireless Adapter Compatibility	41
Setting Up WPA-PSK or WPA2-PSK	42
Restricting Wireless Access by MAC Address	43
Advanced Wireless Settings	45
Chapter 3 Content Filtering	47
Blocking Access to Internet Sites	47
Keyword Application Examples	48
Blocking Services (Port Filtering)	48
Blocking Access to Internet Services	49
Adding a Service to be Blocked	49
Creating a User-Defined Service Type	50
Scheduling Blocking	51
E-Mail Alerts and Web Access Log Notifications	52
Viewing Logs of Web Access or Attempted Web Access	54
Chapter 4 Maintenance	55
Viewing the Router Status	55
Viewing a List of Attached Devices	57
Upgrading the Router Firmware	57
Configuration File Management	59
Backing Up and Restoring the Configuration	59
Erasing the Configuration	60
Changing the Administrator Password	60
Chapter 5 Advanced Configuration	61
Configuring Port Forwarding to Local Servers	61
Adding a Port-Forwarding Custom Service	62
Editing or Deleting a Port-Forwarding Entry	62
Local Web and FTP Server Example	63
Network Computer Gaming Example	63
Using Port Triggering	64
Port Triggering Menu	65
Adding a New Service	65
Editing or Deleting a Service	66
WAN Setup Options	66
Assigning a Default DMZ Server	68
Setting the MTU Size	68
Using a Dynamic DNS Service	68
Using LAN IP Setup Options	70
Using the Router as a DHCP Server	72
Using Address Reservation	72
How to Configure Static Routes	74
When to Use a Static Route	75
Enabling Remote Management Access	76
Using Universal Plug and Play (UPnP)	77
Chapter 6 Troubleshooting	79
Basic Functioning	79
Power LED Not On	80
LEDs Never Turn Off	80
Local or Internet Port LEDs Not On	80
Accessing the Wireless Router’s Main Menu	81
Troubleshooting the ISP Connection	82
Troubleshooting a TCP/IP Network Using a Ping Utility	83
Testing the LAN Path to Your Router	83
Testing the Path from Your Computer to a Remote Device	84
Restoring the Default Configuration and Password	85
Problems with Date and Time	85
Appendix A Technical Specifications and Default Configuration	87
Technical Specifications	87
Default Configuration Settings	89
Appendix B Related Documents	91

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6-1

v1.0, May 2007

Chapter 6

Troubleshooting

This chapter gives information about troubleshooting your WGT624 v4 wireless router. After each

problem description, instructions are provided to help you diagnose and solve the problem.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

When power is first applied, verify that the Power LED is on.

After approximately 10 seconds, verify that:

The Local port LEDs are lit for any local ports that are connected.

If a port’s LED is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10

Mbps, the LED will be amber.

The Wireless port LED is lit.

The Internet port LED is lit.

If any of these conditions does not occur, see the appropriate following section.

Note:

Product updates are available on the NETGEAR website at

http://www.netgear.com/support