Netgear WNAP320 WNAP320 Reference Guide (PDF) - Page 102

Testing the Path from Your Computer to a Remote Device, The Active LED or the LAN LED Is Not Lit

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ProSafe Wireless-N Access Point WNAP320 Reference Manual If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you could have one of the following problems: • Wrong physical connections: - Make sure that the Active LED and LAN LED are on. If one or both of these LEDs are off, follow the instructions in The Active LED or the LAN LED Is Not Lit on page 99. - Check that the corresponding link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and wireless access point. • Wrong network configuration: - Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. - Verify that the IP address for your wireless access point and your workstation are correct and that the addresses are on the same subnet. Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly, test the path from your computer to a remote device. 1. From the Windows toolbar, click the Start button, and select Run. 2. In the Windows Run window, type: Ping -n 10 IP address where IP address is the IP address of a remote device such as your ISP's DNS server. If the path is functioning correctly, replies as in the previous section display. If you do not receive replies: • Check that your computer has the IP address of your router listed as the default wireless access point. If the IP configuration of your computer is assigned by DHCP, this information is not visible in your computer's Network Control Panel. Verify that the IP address of the router is listed as the default wireless access point as described in the Preparing your Network document that you can access from Related Documents in Appendix A. • Check to see that the network address of your computer (the portion of the IP address specified by the netmask) is different from the network address of the remote device. • Check that your cable or DSL modem is connected and functioning. • If your ISP assigned a host name to your computer, enter that host name as the account name in the basis General system settings screen (see Configure Basic General System Settings and Time Settings on page 19). 102 | Chapter 6. Troubleshooting

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102
|
Chapter 6.
Troubleshooting
ProSafe Wireless-N Access Point WNAP320 Reference Manual
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•
Wrong physical connections:
-
Make sure that the
Active LED and LAN LED are on. If one or both of these LEDs
are off, follow the instructions in
The Active LED or the LAN LED Is Not Lit
on
page 99.
-
Check that the corresponding link LEDs are on for your network interface card and
for the hub ports (if any) that are connected to your workstation and wireless
access point.
•
Wrong network configuration:
-
Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer.
-
Verify that the IP address for your wireless access point and your workstation are
correct and that the addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote
device.
1.
From the Windows toolbar, click the
Start
button, and select
Run
.
2.
In the Windows Run window, type:
Ping -n 10
IP address
where
IP address
is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section display. If you do not
receive replies:
•
Check that your computer has the IP address of your router listed as the default wireless
access point. If the IP configuration of your computer is assigned by DHCP, this
information is not visible in your computer’s Network Control Panel. Verify that the IP
address of the router is listed as the default wireless access point as described in the
Preparing your Network document that you can access from
Related Documents
in
Appendix A.
•
Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
•
Check that your cable or DSL modem is connected and functioning.
•
If your ISP assigned a host name to your computer, enter that host name as the account
name in the basis General system settings screen (see
Configure Basic General System
Settings and Time Settings on page 19
).