Nokia CK-20W User Guide - Page 17

Audio issues, The audio quality is not good or I cannot hear sound. - microphone not working

Page 17 highlights

Operation My car radio does not have a stereo or auxiliary input. Ask the technician who installs the car kit to use an adapter that allows to connect the stereo outputs of the car kit to some other input on the car radio (such as the cd changer connector) for stereo sound. I cannot pair my compatible music player with the car kit. Check that the Bluetooth passcode of the music player is 0000. If this is not the case, change the passcode to 0000 as instructed in the user guide of the music player. Audio issues The caller cannot hear my voice during a call. • Check that the car kit microphone is not muted. • Ensure that the phone is properly connected to the car kit with a connectivity cable or through a Bluetooth connection. The audio quality is not good or I cannot hear sound. • If you are using a cable connection, ensure that the connectivity cable is properly plugged into your phone. • If the car kit is connected to the car radio, check that the car radio volume is set properly. Also check that the car kit uses the left channel of the stereo output connector. The mono output of the car kit is designed for use with a loudspeaker and does not work properly when connected to a car radio. • If the car kit is connected to the supplied loudspeaker, check that the car kit volume is set properly. The car kit does not play sound in stereo. • Set the car kit to the stereo mode. See Set the mono or stereo mode p. 22. • Check that the car radio is set to receive audio through the stereo input. • Check that you have selected the correct audio source in the car radio. 17

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Operation
17
My car radio does not have a stereo or auxiliary input.
Ask the technician who installs the car kit to use an adapter that allows
to connect the stereo outputs of the car kit to some other input on the
car radio (such as the cd changer connector) for stereo sound.
I cannot pair my compatible music player with the car kit.
Check that the Bluetooth passcode of the music player is 0000. If this is
not the case, change the passcode to 0000 as instructed in the user
guide of the music player.
Audio issues
The caller cannot hear my voice during a call.
Check that the car kit microphone is not muted.
Ensure that the phone is properly connected to the car kit with a
connectivity cable or through a Bluetooth connection.
The audio quality is not good or I cannot hear sound.
If you are using a cable connection, ensure that the connectivity
cable is properly plugged into your phone.
If the car kit is connected to the car radio, check that the car radio
volume is set properly.
Also check that the car kit uses the left channel of the stereo output
connector. The mono output of the car kit is designed for use with a
loudspeaker and does not work properly when connected to a car
radio.
If the car kit is connected to the supplied loudspeaker, check that the
car kit volume is set properly.
The car kit does not play sound in stereo.
Set the car kit to the stereo mode. See Set the mono or stereo mode
p. 22.
Check that the car radio is set to receive audio through the stereo
input.
Check that you have selected the correct audio source in the car
radio.