Oki GL412e GL408e/GL412e User's Guide - Page 130
Media Handling option in the MEDIA SETUP, Tear-Off or Peel-Off Media Handling selection
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Unit 5: Troubleshooting ERROR SIGNALS DISPLAY MEDIA OUT Load Media MEDIA OUT COMPATIBLE WITH CUTTER Check Media Mode EXPLANATION SOLUTION Media was not installed or has run out. Install media. If a break has occurred, reinstall A break in media has occurred. the media. Press the Pause key to clear the fault Media was not correctly routed or installed. message. Media sensor is not correctly positioned. Verify the media sensor is properly posioned. Run Auto-Cal to improve the ability of the sensor Media is correctly installed, but the sensor is not to detect the installed media. detecting it. Check if the Gap/Mark Threh is too high or the Gap/Mark Thresh value may be set too high Paper Out Thresh is too low. Adjust the values and/or Paper Out Thresh may be set too low. as necessary. If using media without gaps or eye-marks, perform Run Auto-Cal to establish a valid Paper Out Thresh. Tear-Off or Peel-Off Media Handling selection Select a different Media Handling mode. was attempted with the cutter option still installed. These modes require that the front door assembly be installed to use the Label Taken Sensor. OPTION NOT INSTALLED PRINTHEAD HOT Wait 5 Minutes Go Online PRINTHEAD POWER FAIL Cal For Service If the printer is powered on with the cutter Ensure the cutter option is installed, connected enabled in the Media Handling menu, but the in the up position and the upper enclosure cutter itself is open (in the down position, or the installed before powering on the printer. cutter upper enclosure is removed) the printer Install the cutter option or change to the correct cannot detect the cutter. Media Handling option in the MEDIA SETUP When using the cutter, the printer must be menu. powered on with the cutter in the up position and If the error persists, contact an authorized the cutter upper enclosure installed. customer service representative. The print head has become overheated. Allow the print head to cool down for 5 minutes, then press the Pause key. Resume printing. If possible, reduce print intensity. If the problem persists, contact an authorized customer service representative. Print head lost power. Replace the print head. Power off the printer for 15 seconds, then power on again. If the problem persists, contact an authorized customer service representative. PROGRAM IS NOT COMPATIBLE WITH THIS PRINTER Repeat Download An attempt was made to download a non- Try downloading again. If the problem persists, compatible program file. contact an authorized customer service representative. RIBBON OUT Load Ribbon Ribbon is broken between the ribbon rewind Reattach ribbon. spindle and the print head. Load printer with new ribbon. Ribbon supply is empty. GL408-412e Operator Manual 5-6 PN: 9001163A