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Oki MPS4200mb MB461/471/491/MPS4200mb User Guide - Page 146

Unable to Install a Printer Driver Successfully, For Windows, USB Connection Problems

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Other Issues „ For Windows Cause The machine is off line. A switch, buffer, extension cable or USB hub is being used. A printer driver which uses a USB connection has been installed. Remedy Reference Right-click the OKI MB491 icon and then select [See print jobs] (> [OKI MB491(*)] when multiple drivers are installed). In the dialog box, select the [Printer] menu and then clear the check of [Use Printer Offline]. * Select the type of driver you want. Directly connect the machine to the computer. P.55 Remove the other printer driver from the computer. - Unable to Install a Printer Driver Successfully Memo z If the following information does not solve the trouble, contact your dealer. z For troubles caused by an application, contact the manufacturer of the application. USB Connection Problems „ For Windows Cause Remedy Reference An icon of the machine is not created on The printer driver is not installed correctly. the [Devices and Printers] folder. Reinstall the printer driver correctly. Only the first printer driver is installed even if multiple printer drivers are selected to install. Follow the procedure below to install a second and subsequent printer drivers: 1.Insert the "Software DVD-ROM" into the computer. 2.Click [Run setup.exe] and follow the on-screen instructions. 3. Select [Custom Installation (Printer)] from [Driver Installation]. 4. Click [Next]. 5. Select [Local Printer] and then click [Next]. 6. On the [Select printer port] screen, select [FILE] and then click [Next]. 7. Complete the setup following the on-screen instructions. 8. On the [Devices and Printers], right-click the icon of the second or later driver and select [Printer properties] ( [OKI MB491(*)] when multiple drivers are installed). *Select the type of driver you want. 9. From the [Ports] tab, select [USBxxx] from the list. 10. Click [OK]. The [Unable to install printer driver] error message is displayed. Use Plug-and-Play. Follow the procedure below: 1. Ensure that the machine and computer is turned off. 2. Connect a USB cable. 3. Hold down the power switch for about a second to turn on the power. 4. Turn on the computer. 5. When the Found New Hardware Wizard is displayed, follow the on-screen instructions to complete the setup. For details, refer to [README.TXT] in the "Software DVD-ROM". P.55 - - - 146 -

Section	Page
Preface	2
Emergency first aid	3
Manufacturer	3
Importer to the EU/Authorised representative	3
Environmental information	3
For Your Safety	4
Table of Contents	6
Manual Composition	11
About This Manual	11
1. Setup	13
Overview of Machine	13
Contents of the Package	13
Available Options	14
Installation Requirements	14
Names of Components	15
Installing Your Machine	17
Unpacking Your Machine	17
Turning On and Off Your Machine	19
Installing Options	22
Installing a Second Tray Unit	22
Operator Panel	25
Default Screen	26
Entering Text Using the Operator Panel	26
Loading Paper and Documents	29
Paper	29
Supported Paper Types	29
Paper Recommendations	31
Storing Paper	31
Loading Paper	32
Paper Output	37
Documents	37
Document Requirements	37
Scannable Area	38
Loading Documents	38
Basic Settings for Faxing (for MB471, MB491, ES4191 MFP only)	40
Setting for Country Code	40
Connecting a Telephone Line	41
Other cases	42
Settings for each dialing type	43
Setup of Date/Time	44
Specifying Sender Information	44
PBX Connecting	45
Setting for Super G3	45
Specifying Reception Mode	45
Connecting to a Computer	46
Network Connection	47
USB Connection	55
Configuring the Network Settings	59
Checking the Common Setup Information	60
Setting Up Scan To E-mail and Internet Fax	60
Setting Up Scan To Network PC	62
Managing Profiles	71
Printing Configuration	72
Printing Procedure	72
2. Copying	73
Basic Operation	73
Starting a Copy Job	73
Canceling a Copy Job in Progress	73
Configuring Copy Settings	74
Changing the Scan Size (Scan Size)	74
Changing the Paper Tray (Paper Feed)	74
Changing Image Orientation of Document (Direction)	75
Making Enlarged or Reduced Copies (Zoom)	75
Enabling Continuous Scan Mode (Continuous Scan)	76
Making Duplex Copies (Duplex Copy)	77
Adjusting Copy Density (Density)	77
Changing Document Type (Document Type)	77
Adjusting the Background Removal	78
Changing Scan Resolution	78
Resetting Copy Settings	79
3. Faxing (for MB471, MB491, ES4191 MFP only)	80
Basic Procedure for Faxing	80
Sending a Fax	80
Specifying a Destination	81
Deleting Specified Destinations	82
Configuring Fax Settings	83
Changing Scan Size (Scan Size)	83
Changing Resolution (Resolution)	83
Adjusting Density (Density)	83
Printing the Sender Name	83
Checking and Canceling Fax Transmission	84
Canceling Fax Transmission	84
Canceling a Reserved Job	84
Checking Transmission and Reception History	84
Machine Behavior in Fax Reception	85
Reception Behavior	85
Printing Received Faxes	87
Phone Book	88
Speed Dial	88
Registering and Editing	88
Registering From History	88
Deleting	89
Group Dial (Group Number)	89
Registering and Editing	89
Deleting	89
One-Touch Key Pad	90
Register all telephone numbers	90
Registering the Machine	90
Basic Procedure for Internet Faxing	93
Sending an Internet Fax	93
Specifying a Destination	94
Checking, Deleting, and Changing Destinations	95
Canceling Transmission	96
Receiving Internet Faxes	96
4. Scanning	97
Installing Scanner Drivers (TWAIN/WIA/ICA Driver)	97
Installation Procedure	97
For Windows	97
For Mac OS X	98
Scanning Methods	102
Scan to E-mail	102
Scan to Network PC	104
Scan to USB Memory	104
Scan to Local PC	105
Scan to Remote PC	106
Canceling the Current Scan Job	109
Registering Address Book	110
Address Book	110
Group List	111
Register all E-mail addresses	111
Registering the Machine	111
Importing Addresses from a File	111
Registering Network Scan Destinations	112
5. Using as a Printer	113
Printing from a Computer	113
Printing	113
Canceling a Print Job	115
Printing From USB Memory	116
Starting a Print Job	116
Configuring Print Settings	117
Canceling a Print Job	118
6. User Authentication and Access Control	119
About User Authentication and Access Control	119
Authentication by PIN	120
Registering a PIN	120
Enabling Access Control	120
Operation When PIN Authentication Is Enabled	120
Authentication by User Name and Password	123
Registering User Name and Password	123
Enabling Access Control	123
Operation When User Name and Password Authentication is Enabled	123
7. Troubleshooting	126
Paper Jams	126
Checking Error Messages	126
Clearing Paper Jams	126
Error Messages	132
Error Messages Displayed on the Screen	132
Checking the Machine's Status From the <STATUS> Key	143
Other Issues	144
Unable to Print from a Computer	144
Unable to Install a Printer Driver Successfully	146
Restrictions on Each OS	147
Copying Issues	150
Faxing Issues	152
Scanning Issues	153
Image Quality Issues	154
Feeding Issues	156
Machine Issues	158
When the Power Goes Out	160
8. Maintenance	161
Replacing Consumable Items	161
Replacing Toner Cartridges	162
Replacing the Image Drum	163
Cleaning Your Machine	165
Cleaning the Surface of the Machine	165
Cleaning the Document Glass	165
Cleaning Document Feeding Rollers in the ADF	165
Cleaning Paper Feed Rollers	166
Cleaning LED Heads	167
Moving Your Machine	168
9. Appendix	170
Specifications	170
Basic steps in Windows	176
Index	177

Match case Limit results 1 per page

Other Issues

- 146 -

For Windows

Unable to Install a Printer Driver Successfully

Memo

If the following information does not solve the trouble, contact your dealer.

For troubles caused by an application, contact the manufacturer of the application.

USB Connection Problems

For Windows

Cause

Remedy

Reference

The machine is off line.

Right-click the OKI MB491 icon and then select [

See

print jobs

] (> [

OKI MB491(*)

] when multiple drivers

are installed). In the dialog box, select the [

Printer

]

menu and then clear the check of [

Use Printer Offline

* Select the type of driver you want.

A switch, buffer, extension cable or USB

hub is being used.

Directly connect the machine to the computer.

P.55

A printer driver which uses a USB

connection has been installed.

Remove the other printer driver from the computer.

Cause

Remedy

Reference

An icon of the machine is not created on

the [

Devices and Printers

] folder.

The printer driver is not installed correctly.

Reinstall the printer driver correctly.

P.55

Only the first printer driver is installed

even if multiple printer drivers are

selected to install.

Follow the procedure below to install a second and

subsequent printer drivers:

1.Insert the "Software DVD-ROM" into the computer.

2.Click [

Run setup.exe

] and follow the on-screen

instructions.

3. Select [

Custom Installation (Printer)

] from

[

Driver Installation

4. Click [

5. Select [

Local Printer

] and then click [

6. On the [

Select printer port

] screen, select [

FILE

]

and then click [

7. Complete the setup following the on-screen

instructions.

8. On the [

Devices and Printers

], right-click the icon

of the second or later driver and select [

Printer

properties

] ( [

OKI MB491(*)

] when multiple driv-

ers are installed).

*Select the type of driver you want.

9. From the [Ports] tab, select [USBxxx] from the list.

10. Click [OK].

The [

Unable to install printer driver

]

error message is displayed.

Use Plug-and-Play. Follow the procedure below:

1. Ensure that the machine and computer is turned off.

2. Connect a USB cable.

3. Hold down the power switch for about a second to

turn on the power.

4. Turn on the computer.

5. When the Found New Hardware Wizard is displayed,

follow the on-screen instructions to complete the setup.

For details, refer to [

README.TXT

] in the "Software

DVD-ROM".