Panasonic BL-MS103A BL-MS103A Owner's Manual (English) - Page 158

16 Troubleshooting the BL-WV10A 16.11 Sensor Issue The sensor does not detect motion. 158 Causes and Solutions The sensor does not detect motion while Privacy Mode is turned on. • The motion sensor is turned off while Privacy Mode is turned on. Turn the feature off to restore the motion sensor. Something is blocking the motion sensor. • Even transparent materials like glass and acrylic can greatly impact the motion sensor's sensitivity. Remove anything in the way of the sensor. The surface of the motion sensor is dirty. • Clean the sensor. The motion sensor is attempting to detect people and animals outside of its range. • The motion sensor works by detecting changes in temperature brought on by human movements within its range (30 horizontal degrees, 85 vertical degrees and 5 m or 16.4 ft. in distance). As a result, when the differences in temperature are slight, the range is slowly abbreviated. If there is no change in temperature (despite movement) within the range, the sensor may not detect anything as a result. When changes in temperature are drastic, the sensor range can be extended. • The camera's sensor detects heat variations which occur from the sides with more accuracy than variations which approach the camera. • The detection range of the sensor may increase or decrease depending on the temperature and environment where the camera is installed. If using a wireless camera with a sensor, poor wireless network conditions may be interfering with the connection between the camera and the BL-WV10A. • Try relocating the camera if possible.