Panasonic EH-XC10 EH-XC10 Operating Manual - Page 16

Troubleshooting

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English Troubleshooting Problem The power does not turn on. The power turns off during use. The charging indication/notification lamp turns off. The charging indication/notification lamp does not glow. The appliance can only be used for a few minutes after charging. 16 Possible cause The appliance has not been charged. The AC adaptor is connected. There is no power remaining in the battery. Appliance is clogged with facial cleanser. Too much facial cleanser or sticky facial cleanser or other inappropriate cleanser has been used. The appliance automatically turns off approximately 3 minutes after using the warm makeup removal mode and approximately 1 minute after using the brush cleansing or silicone brush cleansing modes. The appliance stops every 20 seconds when using to wash your face. (See page 13.) This lamp turns off after charging is complete. (See page 10.) The adaptor is not inserted into the household outlet correctly. The appliance plug is not firmly inserted into the socket. The battery has reached the end of its life. (approximately 3 years) (See page 18.) Action Charge the appliance. (See page 9.) Disconnect the AC adaptor before use. Charge the appliance. (See page 9.) Use warm water to clean and remove the cleanser. Clean and remove the cleanser and then try reducing the amount of facial cleanser. Correctly insert the adaptor into the household outlet. Firmly insert the appliance plug into the socket. Please contact the store where purchased. (Customers cannot replace the battery as doing so may cause malfunction.) EH-XC10_AM.indb 16 2015/07/21 18:02:25

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16
English
Troubleshooting
Problem
Possible cause
Action
The power does not turn on.
The appliance has not been charged.
Charge the appliance.
(See page 9.)
The AC adaptor is connected.
Disconnect the AC adaptor before use.
The power turns off during use.
There is no power remaining in the battery.
Charge the appliance.
(See page 9.)
Appliance is clogged with facial cleanser.
Use warm water to clean and remove
the cleanser.
Too much facial cleanser or sticky facial
cleanser or other inappropriate cleanser has
been used.
Clean and remove the cleanser and
then try reducing the amount of facial
cleanser.
The appliance automatically turns off
approximately 3 minutes after using the warm
makeup removal mode and approximately 1
minute after using the brush cleansing or
silicone brush cleansing modes.
The appliance stops every 20 seconds when
using to wash your face. (See page 13.)
The charging indication/notification
lamp turns off.
This lamp turns off after charging is complete.
(See page 10.)
The charging indication/notification
lamp does not glow.
The adaptor is not inserted into the household
outlet correctly.
Correctly insert the adaptor into the
household outlet.
The appliance plug is not firmly inserted into
the socket.
Firmly insert the appliance plug into
the socket.
The appliance can only be used for a
few minutes after charging.
The battery has reached the end of its life.
(approximately 3 years) (See page 18.)
Please contact the store where
purchased.
(Customers cannot replace the battery
as doing so may cause malfunction.)
EH-XC10_AM.indb
16
2015/07/21
18:02:25