Panasonic EP790 EP790 User Guide - Page 19

TROUBLESHOOTING GUIDE, Problem, Probable causes, Suggested Remedy

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TROUBLESHOOTING GUIDE Before requesting service for this unit, check the table below for the possible cause of the problem. Some simple checks or minor adjustment on your part may eliminate the problem and restore proper operation. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to the directory of authorized servicenters (see the servicenter list included) to locate a convenient servicenter, or consult your authorized Panasonic dealer for instructions. Problem Probable cause(s) Suggested Remedy Massage does not start. The power cord is not plugged in. Plug the power cord into an AC outlet (120 V). The power source switch is at the "off " position. Slide the power switch to "on". All lamps on controller flash and massage heads Stop. If the massage heads are forcibly locked, they will stop for safety. Raise your back slightly and push the start/reset button. Kneading massage cannot be changed immediately to a rolling massage. The massage heads must move to the narrowest position for a rolling massage. Wait until the massage heads reach the narrowest position. Massage heads do not reach your shoulders. Your shoulders are too high. Shift your waist forward and recline the chair back. It seems like the massage heads This is because an alternating are at different heights. tapping mechanism is used. It is not a malfunction. Alternating tapping mechanism Approx. 13/32 in. (1 cm) at most Approx. 13/32 in. (1 cm) at most When stopped, the misalignment is approx. 1 cm at most. 19

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TROUBLESHOOTING GUIDE
Before requesting service for this unit, check the table below for the possible cause of the
problem.
Some simple checks or minor adjustment on your part may eliminate the
problem and restore proper operation.
If you are in doubt about some of the check points,
or if the remedies indicated in the chart do not solve the problem, refer to the directory of
authorized servicenters (see the servicenter list included) to locate a convenient
servicenter, or consult your authorized Panasonic dealer for instructions.
Problem
Probable cause(s)
Suggested Remedy
Massage does not start.
The power cord is not plugged
in.
Plug the power cord into an AC
outlet (120 V).
The power source switch is at
the “off” position.
Slide the power switch to “on”.
If the massage heads are
forcibly locked, they will stop for
safety.
Raise your back slightly and
push the start/reset button.
All lamps on controller flash and
massage heads Stop.
The massage heads must move
to the narrowest position for a
rolling massage.
Wait until the massage heads
reach the narrowest position.
Kneading massage cannot be
changed immediately to a rolling
massage.
Your shoulders are too high.
Shift your waist forward and
recline the chair back.
Massage heads do not reach
your shoulders.
This is because an alternating
tapping mechanism is used. It is
not a malfunction.
It seems like the massage heads
are at different heights.
Alternating tapping mechanism
When stopped, the misalignment
is approx. 1 cm at most.
Approx.
13/32 in. (1 cm)
at most
Approx.
13/32 in. (1 cm)
at most
19