Panasonic KX-TGE274S KX-TGE263S Owner's Manual (English) - Page 74

Answering system

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Useful Information Problem Text message alerts are not displayed or announced. Cause/solution R Confirm that the cellular phone supports the Message Access Profile (MAP) specification. R If your smartphone does not support Message Access Profile (MAP), download the "Text Message Alert" app (page 53). R Text message (SMS) alert is set to "On(no announce)" or "Off". Set it to "On(with name)". R The Bluetooth device's Bluetooth notifications setting is turned off. R The handset selected to display and/or announce alerts is in use. R The Bluetooth device or its corresponding cellular line is in use. Answering system Problem The unit does not record new messages. I cannot operate the answering system remotely. The unit does not emit the specified number of rings. Cause/solution R The answering system is turned off. Turn it on (page 56). R The answering system does not answer or record calls from cellular lines. R The message memory is full. Erase unnecessary messages (page 57). R The recording time is set to "Greeting only". Change the setting (page 61). R Your service provider/telephone company's voice mail service may be answering your calls before the unit's answering system can answer your calls. Change the unit's number of rings setting (page 61) to a lower value, or contact your service provider/telephone company. R The answering system will not answer incoming calls while the other devices such as headset or handsets are engaged in a call. R The remote access code is not set. Set the remote access code (page 60). R You are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 60). R The answering system is turned off. Turn it on (page 61). R You cannot operate the answering system when calling a cellular phone paired to the base unit. R If the first ring is turned off, the number of rings decreases by 1 from the specified number of rings. 74 For assistance, please visit http://www.panasonic.com/help

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Problem
Cause/solution
Text message alerts are not
displayed or announced.
R
Confirm that the cellular phone supports the Message
Access Profile (MAP) specification.
R
If your smartphone does not support Message Access
Profile (MAP), download the “Text Message Alert” app
(page 53).
R
Text message (SMS) alert is set to
“
On(no announce)
”
or
“
Off
”
. Set it to
“
On(with name)
”
.
R
The Bluetooth device’s Bluetooth notifications setting is
turned off.
R
The handset selected to display and/or announce alerts is
in use.
R
The Bluetooth device or its corresponding cellular line is
in use.
Answering system
Problem
Cause/solution
The unit does not record new
messages.
R
The answering system is turned off. Turn it on (page 56).
R
The answering system does not answer or record calls
from cellular lines.
R
The message memory is full. Erase unnecessary
messages (page 57).
R
The recording time is set to
“
Greeting only
”
. Change
the setting (page 61).
R
Your service provider/telephone company’s voice mail
service may be answering your calls before the unit’s
answering system can answer your calls. Change the
unit’s number of rings setting (page 61) to a lower value,
or contact your service provider/telephone company.
R
The answering system will not answer incoming calls
while the other devices such as headset or handsets are
engaged in a call.
I cannot operate the answering
system remotely.
R
The remote access code is not set. Set the remote
access code (page 60).
R
You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 60).
R
The answering system is turned off. Turn it on (page 61).
R
You cannot operate the answering system when calling a
cellular phone paired to the base unit.
The unit does not emit the
specified number of rings.
R
If the first ring is turned off, the number of rings decreases
by 1 from the specified number of rings.
74
For assistance, please visit http://www.panasonic.com/help
Useful Information