Panasonic KXTG5050 KXTG5050 User Guide - Page 50

openLCR service for Caller IQ, The Ringer/Message Alert

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Troubleshooting Problem Cause & Remedy The CHARGE indicator does not go out after the battery has been charged. • This is normal. The Ringer/Message Alert indicator flashes slowly when the handset is not ringing and in use. You cannot have a conversation using the headset. • The Message Alert is turned on and new messages in your voice mailbox have been recorded. Turn the Message Alert off (p. 18) or listen to the new messages (p. 36). • Make sure the optional headset is connected properly (p. 41). • If "SP-phone" is displayed on the handset, press [C] to switch to the headset. If you cannot solve your problem • Visit our website: http://www.panasonic.com/support • Contact us via the web at: http://www.panasonic.com/contactinfo • Call our customer call center at: 1-800-211-PANA(7262) openLCR service for Caller IQ Problem Cause & Remedy When you try to download the data from openLCR, the voice prompt is not announced from the handset while "Listen & follow phone guidance." is being displayed. • Check the settings (p. 9-11). • Dialing to openLCR may have been disconnected. Try again (p. 53). • If you cannot solve a problem, consult openLCR (see below). For more information about Caller IQ • Call openLCR's customer service department at 1-866-openLCR(1-866-673-6527). • openLCR's web site: www.openLCR.com 50

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Troubleshooting
50
openLCR service for Caller IQ
The CHARGE indicator does
not go out after the battery has
been charged.
•
This is normal.
The Ringer/Message Alert
indicator flashes slowly when
the handset is not ringing and
in use.
•
The Message Alert is turned on and new
messages in your voice mailbox have been
recorded. Turn the Message Alert off (p. 18)
or listen to the new messages (p. 36).
You cannot have a
conversation using the
headset.
•
Make sure the optional headset is connected
properly (p. 41).
•
If “
SP-phone
” is displayed on the handset,
press
[
C
]
to switch to the headset.
If you cannot solve your
problem
•
Visit our website:
•
Contact us via the web at:
•
Call our customer call center at:
1-800-211-PANA(7262)
Problem
Cause & Remedy
When you try to download the
data from openLCR, the voice
prompt is not announced from
the handset while “
Listen &
follow phone guidance.
”
is being displayed.
• Check the settings (p. 9–11).
• Dialing to openLCR may have been
disconnected. Try again (p. 53).
• If you cannot solve a problem, consult
openLCR (see below).
For more information about
Caller IQ
•
Call openLCR’s customer service department
at 1-866-openLCR(1-866-673-6527).
• openLCR’s web site:
www.openLCR.com
Problem
Cause & Remedy