Panasonic SC-AP01 SCAP01 User Guide - Page 13

Troubleshooting Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to "Customer Services Directory (United States and Puerto Rico)" on page 18 if you reside in the U.S.A. or Puerto Rico, or refer to "Limited Warranty (ONLY FOR CANADA)" on page 19 if you reside in Canada. To return all settings to the factory preset When the following situations occur, reset the memory: ≥ There is no response when buttons are pressed. ≥ You want to clear and reset the memory contents. 1 Disconnect the AC adaptor. (Wait for at least 3 minutes before proceeding to step 2.) 2 While pressing and holding down [Í/I] on the main unit, reconnect the AC adaptor. ≥ The operation indicator (> 4) blinks 4 times. 3 Release [Í/I]. All the settings are returned to the factory preset. You will need to reset the memory items. Do you have the latest software installed? ≥ Occasionally, Panasonic may release updated software for this unit that may add or improve the way a feature operates. (> 12) Common problems Humming heard during play. ≥ An AC power supply cord or fluorescent light is near the cords. Keep other appliances and cords away from this unit's cables. The power on indicator blinks red. ≥ The unit has been left unused for about 30 minutes and will shut down in a minute. Press any button to cancel it. (> 11) Network Cannot connect to the network. ≥ Confirm the network connection and settings. (> 6) ≥ Your wireless network might be set to be invisible. In this case select "Manual settings" in "Method 2". (> 7) ≥ This unit cannot join a wireless network using WEP security settings with the WPS methods ("Method 1"). Use "Method 2" to join the wireless network. (> 7) ≥ Make sure that the multicast function on the wireless network router is set to on (enabled). My wireless network router is WPS PBC compatible, but the pairing does not work. ≥ If the network is set to be invisible, the push button configuration does not work. In this case, either make the wireless network visible while you set up the network for this unit or use "Method 2". (> 7) The Wi-Fi® status indicator continues to blink red. ≥ The Wi-Fi® status indicator will blink red when this unit is connecting to the wireless network. Once it is connected to the wireless network it will light blue. If it continues to blink red, check the wireless network settings. (> 6) AirPlay operations Cannot connect to the unit. ≥ Make sure that this unit is on the same wireless network as the device you are trying to use. (> 6) ≥ If "NET STANDBY" is set to "OFF", the AirPlay compatible device cannot be connected when this unit is off. ≥ Set "NET STANDBY" to "OFF" (> 11), turn off the Wi-Fi® setting on the AirPlay compatible device, and then turn this unit off and on. Reconnect the compatible device to the Wi-Fi® network and then select this unit as the AirPlay speakers again. Playback does not start. The sound is interrupted. ≥ Simultaneous use with other 2.4 GHz devices, such as microwaves, cordless telephones, etc., may result in connection interruptions. Increase the distance between this unit and these devices. ≥ Do not place this unit inside a metal cabinet, for it might block the Wi-Fi® signal. ≥ Place this unit closer to the wireless network router. ≥ If several wireless devices are simultaneously using the same wireless network as this unit, try turning off the other devices or reducing their wireless network usage. ≥ With some iOS and iTunes versions, it may not be possible to restart the AirPlay playback if the unit is turned off during the AirPlay playback. In this case, select a different device from the AirPlay icon of the Music app or iTunes and then re-select this unit as the output speakers. (> 9) ≥ If the playback stops, check the playback status on the iOS device or iTunes. ≥ If play does not start (even though the Wi-Fi® status indicator lights blue and the AirPlay icon is displayed), restart the wireless network router, turn the Wi-Fi® connection on the iOS device or Mac/PC off and on, and then make sure that your home wireless network is selected. 13 Reference Operations RQT9655