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Panasonic WV-SW458 Operating Instructions - Page 216

Installation Guide, products to G.726 32 kbps.

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23 Troubleshooting Symptom Images cannot be saved on • the SD memory card. Failed to write/read data on • the SD memory card. • • • • Cannot transmit audio to the • camera. • Audio is not output from other • products such as a network disk recorder or PC software package. The alarm occurrence • indication button, the [AUX] buttons and the SD recording status indicator on the "Live" page do not display the • current status in real time. No image is displayed on the • "Live" page. Shortcut icon of the camera is • not displayed on "My Network Places" of the PC. Cause/solution Is the SD memory card inserted correctly? Check if the SD memory card is inserted correctly. Is the SD memory card formatted? Format the SD memory card. Isn't the write protect switch set to "LOCK"? When the write protect switch is set to "LOCK", available size/total size indication of the SD memory card to be displayed on "Remaining capacity" of the [SD memory card] tab will be "********KB/ ********KB". Is "--------KB/--------KB" displayed on "Remaining capacity" of the [SD memory card] tab? Format the SD memory card. Is any recognition error received when the "Diag." of "E-mail notification" or "Panasonic alarm protocol" is used? Format the SD memory card. Isn't the SD memory card out of order? There are limited times to overwrite on an SD memory card. When frequently overwritten, it may be at the end of product life. It is recommended to replace the SD memory card. Are the microphone and the speaker connected correctly and firmly? Confirm that they are connected correctly and firmly. Is the viewer software installed on the PC? Confirm that the viewer software "Network Camera View 4S" is installed. Some of the products such as a network disk recorder or PC software package may not support "G.711". Set the audio encoding format of the products to "G.726 (32 kbps)." Is the viewer software installed on the PC? Confirm that the viewer software "Network Camera View 4S" is installed. Is "Real time" selected for "Alarm status update mode"? Press the [F5] key on the keyboard of the PC or click the [Live] button. Is the Windows component of UPnP added? Add the component to the PC in use. Reference pages Installation Guide 68 - 68 68 136 137 - Installation Guide 3 120 3 57 18 158 216 Operating Instructions

Section	Page
Table of Contents	4
1 Monitor images on a PC	7
1.1 Monitor images from a single camera	7
1.2 About live image types	9
1.2.1 Type of images that can be displayed according to the image setting	9
1.2.2 About Image capture mode	9
1.2.3 Image types	10
1.2.4 About image types and available functions	14
1.2.5 About available resolutions	15
1.3 About the “Live” page	18
1.4 Monitor images from multiple cameras	23
2 Monitor images on a cellular phone/mobile terminal	24
2.1 Monitor images on a cellular phone	24
2.2 Monitor images on a mobile terminal	27
3 Record images on the SD memory card manually	35
4 Action at an alarm occurrence	37
4.1 Alarm type	37
4.2 Action at an alarm occurrence	37
5 Transmit images onto an FTP server	39
5.1 Transmit an alarm image at an alarm occurrence (Alarm image transmission)	39
5.2 Transmit images at a designated interval or period (FTP periodic image transmission)	39
5.3 Save images on the SD memory card when images fail to transmit using the FTP periodic image transmission function	40
6 Display the log list	41
7 Playback of images on the SD memory card	45
7.1 About the playback page	46
7.2 Download the images (When “H.264(1)” or “H.264(2)” is selected for “Recording format” of the SD memory card)	48
8 About the network security	50
8.1 Equipped security functions	50
9 Display the setup menu from a PC	51
9.1 How to display the setup menu	51
9.2 How to operate the setup menu	53
9.3 About the setup menu window	55
10 Configure the basic settings of the camera [Basic]	57
10.1 Configure the basic settings [Basic]	57
10.2 Configure the settings relating to the SD memory card [SD memory card]	61
10.3 Access copy images saved on the SD memory card onto the PC [SD memory card images]	70
10.4 Configure the settings relating to the logs [Log]	79
10.4.1 How the logs and images are saved depending on the settings for “Alarm”	81
10.4.2 How the logs and images are saved depending on the settings for “Manual/Schedule”	82
10.4.3 How the logs and images are saved depending on the settings for “FTP error”	84
11 Configure the settings relating to images and audio [Image/Audio]	85
11.1 Configure the settings relating to images [JPEG/H.264]	85
11.2 Configure the settings relating to JPEG images [JPEG/H.264]	87
11.3 Configure the settings relating to H.264 images [JPEG/H.264]	90
11.4 Configure the settings relating to the camera operations [Cam. Function]	98
11.5 Configure the settings relating to image adjust, preset positions, privacy zone, and VIQS [Image/Position]	100
11.5.1 Configure the settings relating to image quality (“Image adjust” setup menu)	101
11.5.2 Set mask areas	106
11.5.3 Configure the preset positions (Preset position setup menu)	109
11.5.4 Configure the preset positions (Initial position setup menu)	110
11.5.5 Configure the settings relating to the privacy zone (“Privacy zone” setup menu)	115
11.5.6 Configure the VIQS setting	117
11.5.7 Configure the VIQS area	119
11.6 Configure the settings relating to audio [Audio]	120
12 Configure the multi-screen settings [Multi-screen]	123
13 Configure the alarm settings [Alarm]	125
13.1 Configure the settings relating to the alarm action [Alarm]	125
13.2 Configure the settings relating to the alarm image [Alarm]	126
13.3 Configure the settings relating to H.264 recording [Alarm]	130
13.4 Configure the settings relating to the alarm output terminal [Alarm]	131
13.5 Change the AUX name [Alarm]	132
13.6 Configure the VMD settings [VMD area]	132
13.6.1 Set the VMD areas [VMD area]	134
13.7 Configuration of the settings relating to the E-mail notification [Notification]	136
13.8 Configure the settings relating to Panasonic alarm protocol [Notification]	137
14 Configure the setting relating to the image recognition [Advanced func.]	140
14.1 Configure the settings relating to the XML notification [XML notification]	140
14.2 Configuration of the settings relating to the face detection [Face detection]	142
15 Configure the settings relating to the authentication [User mng.]	144
15.1 Configure the settings relating to the user authentication [User auth.]	144
15.2 Configure the settings relating to the host authentication [Host auth.]	145
15.3 Configure the settings relating to the priority stream [System]	146
16 Configure the settings of the servers [Server]	149
16.1 Configure the settings relating to the E-mail server [E-mail]	149
16.2 Configure the settings relating to the FTP server [FTP]	150
16.3 Configure the settings relating to the NTP server [NTP]	151
17 Configuring the network settings [Network]	154
17.1 Configure the network settings [Network]	154
17.2 Configure the HTTPS settings	162
17.2.1 Generation of the CRT key (SSL encryption key)	163
17.2.2 Generation of the self-signed certificate (security certificate)	164
17.2.3 Generation of CSR (Certificate Signing Request)	166
17.2.4 Installation of the server certificate	167
17.2.5 Configuration of the connection protocol	168
17.3 Access the camera using the HTTPS protocol	169
17.3.1 Install the security certificate	169
17.4 Configure the settings relating to DDNS [DDNS]	179
17.4.1 Configuration of the DDNS service (Example of the “Viewnetcam.com” service)	180
17.4.2 When using the “Viewnetcam.com” service	181
17.4.3 Procedure to register information for the “Viewnetcam.com” service	182
17.4.4 Checking the information registered for the “Viewnetcam.com” service	183
17.4.5 When using “Dynamic DNS Update”	183
17.4.6 When using “Dynamic DNS Update(DHCP)”	184
17.5 Configure the settings relating to SNMP [SNMP]	184
17.6 Configure the settings relating to the FTP periodic image transmission [FTP img. trans.]	185
17.7 Configure the schedule settings of the FTP periodic image transmission [FTP img. trans.]	188
17.7.1 How to set the schedules	188
17.7.2 How to delete the set schedule	189
18 Configure the settings relating to the schedules [Schedule]	191
19 Maintenance of the camera [Maintenance]	194
19.1 Check the system log [System log]	194
19.2 Upgrade the firmware [Upgrade]	195
19.3 Check the status [Status]	196
19.4 Reset the settings/Reboot the camera [Default reset]	197
20 About function restrictions	199
20.1 Function restrictions when “VGA Quad streams [4:3]” is selected	199
20.2 Function restrictions when “3M Fisheye [4:3]” is selected	199
21 Using the CD-ROM	201
21.1 About the CD launcher	201
21.2 Installing Panasonic “IP Setting Software”	202
21.3 Installing the manuals	203
21.4 Installing the Viewer software	203
21.5 Configure the network settings of the camera using the Panasonic “IP Setting Software”	204
22 About the displayed system log	206
23 Troubleshooting	210

Match case Limit results 1 per page

Symptom

Cause/solution

Reference pages

Images cannot be saved on

the SD memory card.

Failed to write/read data on

the SD memory card.

•

Is the SD memory card inserted correctly?

Check if the SD memory card is inserted correctly.

Installation Guide

•

Is the SD memory card formatted?

Format the SD memory card.

•

Isn’t the write protect switch set to “LOCK”?

When the write protect switch is set to “LOCK”,

available size/total size indication of the SD memory

card to be displayed on “Remaining capacity” of the

[SD memory card] tab will be “********KB/

********KB”.

•

Is “--------KB/--------KB” displayed on “Remaining

capacity” of the [SD memory card] tab?

Format the SD memory card.

•

Is any recognition error received when the “Diag.” of

“E-mail notification” or “Panasonic alarm protocol” is

used?

Format the SD memory card.

136

137

•

Isn’t the SD memory card out of order?

There are limited times to overwrite on an SD

memory card. When frequently overwritten, it may

be at the end of product life. It is recommended to

replace the SD memory card.

Cannot transmit audio to the

camera.

•

Are the microphone and the speaker connected

correctly and firmly?

Confirm that they are connected correctly and firmly.

Installation Guide

•

Is the viewer software installed on the PC?

Confirm that the viewer software “Network Camera

View 4S” is installed.

Audio is not output from other

products such as a network

disk recorder or PC software

package.

•

Some of the products such as a network disk

recorder or PC software package may not support

“G.711”. Set the audio encoding format of the

products to “G.726 (32 kbps).”

120

The alarm occurrence

indication button, the [AUX]

buttons and the SD recording

status indicator on the “Live”

page do not display the

current status in real time.

•

Is the viewer software installed on the PC?

Confirm that the viewer software “Network Camera

View 4S” is installed.

•

Is “Real time” selected for “Alarm status update

mode”?

No image is displayed on the

“Live” page.

•

Press the [F5] key on the keyboard of the PC or click

the [Live] button.

Shortcut icon of the camera is

not displayed on “My Network

Places” of the PC.

•

Is the Windows component of UPnP added?

Add the component to the PC in use.

158

216

Operating Instructions

23 Troubleshooting