Philips 75PUL7552 Quick start guide - Page 11

Category Picture Picture on HDMI Input Accessibility Sound on HDMI with external devices Factory data reset Problem Power is on but screen image is off. Television has sound with no picture or abnormal picture. Television is speaking prompts out-loud. Soundbar is connected to TV via HDMI, but has no sound. Tip • Check "Picture Off" mode was not activated by pressing the "OK" button on your remote. • Check if the connection for your source device is properly secured. • Check if the correct input is selected by pressing w (INPUT) on your remote. • Verify that your HDMI mode for the input selected matches the resolution output of your source device. Change your TV HDMI input resolution by going to Settings > Channels & Inputs > Inputs > HDMI EDID Version. Select HDMI EDID1.4. (Be aware that EDID 1.4 does not support 4K resolution.) • HDMI EDID Version setting is set to a different mode than your source device. To change it, select Settings > Channels & Inputs > Inputs > HDMI EDID Version. Select HDMI EDID1.4. (Be aware that EDID 1.4 does not support 4K resolution.) • Change the resolution output of your source device. • To disable the TalkBack on your TV, press (DASHBOARD) on your remote and select Settings > System > Accessibility > TalkBack and toggle switch to disable. • Please check to be sure the device is connected to the HDMI 2 (ARC) input on the TV. If the problem persists after a power reset, try a factory data reset. • Press (DASHBOARD) on your remote, then select Settings > System > About > Reset > Factory reset.* * This will restore your device to default settings and erase all data, accounts, files, and downloaded apps.