Philips 75PUL7552 Quick start guide - Page 9

9 Troubleshooting Category Power Slow start up Remote Network Problem No power Your TV takes a long time to start up when you turn it on. Remote buttons are not functional. The Google Assistant button on your remote doesn't work Cannot connect to the Wi-Fi network. Slow data connection or buffering. Tip • Ensure that the AC outlet supplies the proper voltage. Plug another electrical appliance into the AC outlet to ensure that the AC outlet operates normally. • If a power failure occurs, unplug the AC power cord for 1 minute to allow the unit to reset itself. • When powering off the TV into Low Power Standby, there will be a longer load time when powering it back on. • Press and hold the (POWER) for 1 second or more to go into Low Power Standby. Power consumption in this mode will be reduced (≤0.5 W). • Pressing the (POWER) for less than 1 second will put the TV into Quick Start Standby, which will have a quicker boot time when powering back on. Power consumption in this mode will be slightly higher. For more details, please visit www.philips.com/support • Re-insert or replace the AAA batteries with their polarities (+/-) as indicated on the remote battery area. • Make sure the remote is connected to the TV via Bluetooth. Google Assistant uses Bluetooth to create a safe connection between the remote and TV. (See step "7 Connecting your devices" in the previous page) • Make sure Google Assistant feature was activated during initial installation. To check this, go to Settings > Accounts & sign-in > select Google TV account > Google Assistant to see if you are logged into an active account. • Check if your router and/or modem is properly connected. • Check if the Ethernet cable connection between the TV and your router or modem is properly secured. • Power cycle the router and/or modem. • Check your network settings. • Check the settings between your router and ISP modem or gateway (if applicable). • Connect to a stable wireless connection from home wireless or wired network. • The use of mobile hot spots or public wireless connections is not recommended.